Marriott Corporation Reviews (162)
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Marriott Corporation Rating
Description: Hotels
Address: 630 Assembly St, Columbia, South Carolina, United States, 29201-4029
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Review: I reserved a room with Ashley C[redacted],General Manager, [redacted] Suites by Marriott at [redacted]. My reservations were changed and I received a room with double beds.Desired Settlement: I never agreed to this change and want a voucher for a night at a comparable hotel with a queen size bed.
Business
Response:
From: C[redacted], Ashley Sent: Monday, September 15, 2014 5:10 PMTo: [redacted]Cc: [redacted]Subject: Re: Your Previous Stay at the [redacted] Inn by Marriott
Review: I believe that the contract is void because it wasnt fulfilled.
I had reserved a space for October 30 2015. I had to cancel because the wedding was cancelled because my father had a stroke and I have to help my family. I did sign the contract and they are trying to charge me the 2300 cancel fee, but it states in the contract that there is a deposit due at the time of signing and it was never paid due to the representative of the company saying it wasnt needed and I could pay at a later time. I feel like I am not responsible for paying the 2300 due to there was no work put into this at all and they have more then enough time to book the space out again.Desired Settlement: all I want is there to be no fee.
Business
Response:
November 5, 2014[redacted]re: Contract signed 12/12/2013 for accommodations at the Marriott, [redacted], Nebraska (the "contracts")Dear [redacted],Per your meeting with Susan M[redacted] and Autumn Z[redacted] on November 5th of 2014, the cancellation of your Wedding Reception for October 30th of 2015 was discussed. Outlined below are the items discussed:- Because we value yor relationship, we are reducing your cancellation fee from $2,300.00 to $400. The [redacted] Marriott requires that the $400 payment be received by December 31st of 2014 or further action will be taken.Pleae contact myself should you have any questions or require additional information.Sincerely,Autumn Z[redacted]Catering Managercc: Susan M[redacted], direcot of salesMike R[redacted], general managerCody R[redacted], accounts payable :::