Marriott Corporation

Review: On March 26-30th, I stayed at the [redacted] Resort & Convention Center with the [redacted] from [redacted]. Our chapter purchased 13 hotel rooms for our students. One of our members purchased internet, and because the organization did not agree to pay for that amenity, the member, [redacted], used his own credit card for the internet purchase. For some reason, the hotel switched the entire room payment from our business card to his personal card. I have been in contact with the [redacted] since April 31st regarding this issue. I have spoken to three people via phone regarding the issue, and more recently, I have been communicating via e-mail, however, the payment still has not been returned to **. [redacted]'s card.

Additionally, after I completed a CC Authorization for the hotel to charge the [redacted] credit card, we were charged $105.21 more than the authorized charge and I still have not received an explanation for why.

Now, the [redacted] has 2 payments from us for the same hotel room.

*Note: I have all of our e-mail correspondence.Desired Settlement: As the outgoing President of [redacted], I want the [redacted] account to be refunded the $105.21 or I would like a written explanation of the additional charge (I asked for this to be done before our fiscal year ended on May 1st, but it wasn't, and has affected our taxes.); and I want a full refund of $348.70 for [redacted].

Business

Response:

Response to guest regarding the [redacted] Resort & Convention Center

Guest was given a refund prior to receiving the Revdex.com complaint. Guest was refunded $348.70. Hotel advised guest the hotel did not have a reservation for **. [redacted].

Guest advised of refund for $105.02

The panel adjustment number is [redacted] for the refund of $105.02, to [redacted] ending in [redacted]

Please advise should there be any further questions. Thank you!

Review: On May 8, 2014 I arrived for check in at the [redacted] Marriott Hotel and was promptly requested to provide a credit card even though the room I was booked to stay in had already been held and confirmed with another credit card that was provided by the wedding party I was staying with. I specifically told the front desk person NOT to charge or hold ANY funds using my card, as the room was already confirmed with the wedding party card that I was associated with. The person paying for the room not only provided myself and the hotel with the conformation code verifying this information but was also there to present the card to be used for the payment of the room. Upon checking my bank account information on the 16th of May, I had learned that not only did the hotel send a pre-authorization to my bank (effectively freezing those funds) but had done so with an overcharged amount (approximately $519) while charging the wedding party for the room. After informing the hotel of the charges and letting them know of my very specific conversation with the person at the front desk, I was assured the moneys would be returned immediately or at the latest within 24 hours. After meeting with the manager on 2 separate occasions and with an email sent to the manager, there has been absolutely no contact, update or resolution regarding this matter. As of today May 13th, this pre-authorization has also put my bank account into a negative status as there are scheduled monthly payments that I have deducted from my account for various bills.Desired Settlement: Return of money frozen\charged and payment of any and all overdraft charges that have and will occur, resulting from the pre-authorization as well as their commitment to better communication with future patrons who may need assistance regarding issues with service or billing.

Business

Response:

The hotel sent over a credit card authorization drop letter to [redacted]s' bank whenever he was still staying with us. Upon checkin in standard procedure is to obtain credit card authorization. It was decided later to include his room on the master bill. We sent over information to his bank at that time for the authorization drop per their request. It was confirmed yesterday that the room was not billed to his card.