Marriott International, Inc.

The General Manager reports he spoke to [redacted] on Tuesday, 4/11 and advised her he was processing the agreed-upon refund.  He states she was satisfied with this resolution

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because, we have an evidence we can prove it.  As the front desk manager said we knew  there was a safe box and we had only one key. We checked  in 11pm and we left at 1130am. With that time frame  we didn't get out  our room that reason we didn't  use the safe box. My wife left  the item in side the room. The item (my wife ring) should have been found or discovered by their employees and they have to returned us,  but that  didn't  happen. It Is too bad the Hotel not doing this simple customer service job. We are hopeful for our item that we will get it from them very soon.
Regards,
[redacted]

Response to complaint #[redacted]Dear [redacted], Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Philadelphia Airport Marriott. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately...

fallen short of our goal during your recent stay. Please accept our sincere apologies for the frustration you encountered regarding your guest room selection, and with your daughter's equipment needs. As a Marriott Rewards Member, your expectations are the highest, and we clearly let you down. Please contact me at your convenience so I may better understand your concerns, and to ensure the appropriate feedback will be shared with the hotel staff. Sincerely,Philadelphia Airport Marriott

My issue has been resolved with the hotel. Thank you[redacted]City of Chicago [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:  Because I also have that account, and cant get my grants, for my business intuition.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

GM reports she has refunded [redacted] for his stay.  She e-mailed his folio to him, as she had gotten voice mail in attempts to reach him.  The guest should expect to see their credit on their account in 7 to 10 business days due to financial institution's processing time.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

SPG reports as follows:I have checked and the Starpoints were posted to the guests account on January 5th. They are not immediate and can take 7-10 business days to post.

The hotel advises the guest was given a full refund and 35,000 Marriott Rewards points.  We consider this adequate compensation under the circumstances.

d: Complaint resolved by businessInboxx Revdex.com of Metro Washington DC4:48 PM (18 hours ago)to me ---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Wed, Dec 3, 2014 at 12:28 PMSubject: Complaint resolved by businessTo: "[email protected]" <[email protected]>I just wanted to let you know that my complaint # [redacted] was resolved by the business in question.Thanks,[redacted]

Dear
[redacted], 
Thank
you for your recent correspondence regarding your request for additional compensation
from the TownePlace Suites Denver Southwest.  
We
can certainly understand your disappointment with the denial of your request.  Further research indicates that the promise
of an additional 10,000 was made by a Regional Manager and you had declined his
offer.   As a gesture of goodwill, the
property Manager has added the 10,000 to your Marriott Rewards Account.     
We
were pleased to see that leadership at the TownePlace Suites Denver Southwest has
chosen to offer you this gesture of goodwill.    We are sorry to
hear of your continued disappointment but feel the hotel’s gesture is
appropriate.  We now consider this issue closed and no further
compensation or communication will be forthcoming related to this matter. 
We
appreciate your patronage.  We trust you understand this is our final
position.
Sincerely, 
Jennifer
D[redacted]Corporate Liaison, Mr. Marriott's Office
Phone: ###-###-#### 
Email: [redacted]@marriott.com

The hotel opened a claim with Marriott Claims, which was Claim # [redacted].  The adjuster assigned to the case was Mr. Michael M[redacted], who could be reached at ###-###-####, ext [redacted] or [redacted]@Marriott.com.  Mr. M[redacted] advises on 8/23/16, he sent an e-mail to [redacted] inquiring about...

how he was feeling.  He received a response from [redacted] the same day stating that he ([redacted]) was fine and there were no lingering effects from his reported slip and fall.  Hearing noting further from [redacted], Mr. M[redacted] closed the file on 11/15/16.

Credit has been applied to the Marriott Rewards account for the stay at the Marriott hotel Atlantis.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I stayed with the Marriott Plaza in San Antonio, TX for a conference. Other experiences with Marriott were good, but this one has the worst management and client service ever!! I traveled with a business for a conference, but they charged me instead. After TWO MONTHS of calling the manager, desk and anyone who might help, and waiting for endless hours on the phone, they did NOTHING. My business is kind enough to reimburse, but I will NEVER return here and make sure that neither my business nor contacts do either.

I contacted the guest by telephone to apologize for his experience.  The guest accepted a $250 Marriott Gift Card and will give Marriott another...

chance.
-        Sara T[redacted], Corporate Liaison, Mr. Marriott’s office of Consumer Affairs

[redacted] has been provided the original rate he was quoted for his group reservation.   He is satisfied Lisa H[redacted] Corporate LiaisonMr. Marriott's Office

wd: Marriott Hotel / MArriott Vaction ClubInboxx Revdex.com of Metro Washington DCApr 9 (4 days ago)to me ---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Thu, Apr 9, 2015 at 7:59 AMSubject: Marriott Hotel / MArriott Vaction ClubTo:...

[redacted]Good morning, I transferred a case for Marriott Hotels that should not have been transferred. The consumer’s name is provided below. If you would kindly transfer that complaint back to us here under the Marriott Vacation Club file, I would greatly appreciate it. I apologize for any inconvenience this may cause. [redacted] Thank you, [redacted], Consumer Affairs RepresentativeRevdex.com Serving Central Florida1600 S. Grant StreetLongwood, FL  32750               p: 407-621-3300 EXT.314f: 407-786-2625[redacted]Revdex.com.org Start With Trust® Description: SME_facebook.jpgDescription: SME_twitter.jpg

Starwood's Executive Office reported the following:The Director of Operations Jorge Z[redacted] at the hotel did update the file that "Upgraded upon check in to an Ocean View room. Room was perfectly inspected by our housekeeping supervisor, special amenity was sent to the room before arrival as a "thank...

you" for the loyalty as a Gold member. also was recognized at check in."   He noted he would accept 5,000 Starpoints which were posted to his SPG account.   He then emailed [redacted]'s office and one of our team responded to him that the 5,000 Starpoints were reasonable and fair. He then responded that he wanted the entire stay refunded, 16,000 Starpoints. This request was denied however the agent did request a further 3,000 Starpoints for him bringing the total to 8,000 Starpoints.

We have fully refunded the remaining charge of 129€.