Marriott International, Inc.

We have attempted to explain the rollover night calculation to Mr. [redacted] in every manner we know how.  He is Platinum Elite and the formula provided earlier (89-17-75=0)will apply.

From: [redacted]...

[redacted] Sent: Friday, September 12, 2014 11:58 AMTo: '[redacted]'Subject: Marriott Look No Further
September 12, 2014
[redacted]
[redacted]
[redacted]  [redacted]
[redacted]
Dear [redacted]:
Thank you for your correspondence regarding Marriott’s Look No Further Best Rate Guarantee program. 
Please accept our apology for any frustration these matters have caused you.  As you were previously advised, the Look No Further (SM) Best Rate Guarantee must still be available at the time Marriott validates the claim.  A comparison rate must be reservable by the general public and the verifiable by Marriott.  After an additional review of the screen capture you supplied it did not show what date was entered to receive the rate information depicted.  Most websites will list a rate and then when you try to complete a booking at that price present a notification that the rate has changed or the hotel is no longer available.  Therefore, to fully verify a rate it is necessary to advance to the point in the reservation process where the site is requesting payment information.  Look No Further must deny your claim under Marriott’s terms and conditions.
We regret the difficulty this has caused you.  We trust you understand our position on this issue and hope it will not deter you from staying at Marriott.
Sincerely
Ms. Line K[redacted]
Ms. Line K[redacted]
Corporate Liaison
Mr. Marriott’s Office
Phone: ([redacted]
Fax: ###-###-####
[redacted]

I have today added 1,940 points (5 times 388) to the account.  I will ensure your suggestion is provided to the individuals involved in these activities.  Thank you for bringing this to our attention.

I spoke with the guest and apologized for her experience.  Since her daughter is a Marriott Rewards member, I added 10,000 points to the daughter’s account for frustration with the customer service associate.  I also advised the hotel manager will be sending her a Marriott Gift Card in the...

amount of $125 for the issues she encountered at the hotel.
-        Sara T[redacted], Corporate Liaison, Mr. Marriott's Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Received notice of full refund from the merchant. Awaiting credit on the card itself. Thank you.

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is very satisfactory to me. 
Regards,
[redacted]

Response to guest on April 16, 2015, complaint [redacted].
I have talked with the guest this morning. He had been contacted by my FO manager and given points on his account prior to my call to him yesterday. He is completely satisfied and is planning a return trip to our hotel in the future. ...

5,000 Marriott Rewards points added to guest account.Mark B[redacted], General Manager

Marriot Hotels engages in unethical marketing practices. They routinely use auto-dialing telephones to make unsolicited phone calls two private cell phone numbers. My number has been on the "do not call list" and I have received literally dozens of calls from Marriot Hotels in the past few months many as early as 6 am on the west coast. After researching the problem on the internet, I see that countless other people have as well . I have asked them many times to remove my name from their list, but they continue to call me. I am considering filing a report with the Federal Trade Commission to get them to stop. I will NEVER stay at another Marriot Hotel in my life.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

October 6, 2014
New Roman">
[redacted]
Email: [redacted]
Dear [redacted]:
Thank you for your correspondence to Revdex.com regarding the challenges you experienced when contacting our Reservation department.  It is always a pleasure to hear from our most loyal guests.
Please accept our apologies for the frustration you encountered and the service you received.  This is certainly not typical of the service we provide our guests.  We always strive to ensure that the level of service is consistent with Marriott standards.
We have shared your comments with the General Manager of our Central Reservation and asked to express the importance of providing quality service to their staff.  As a gesture of goodwill 10,000 Marriott Rewards points was posted to your account. 
Thank you again for taking the time to bring this to our attention.  We look forward to the opportunity to provide you with the exceptional service and accommodations you expect and deserve from Marriott.
Sincerely,
Line K[redacted]
Central Regional Liaison
Mr. Marriott’s Office

Dear [redacted]:
We are in receipt of your Better Business Complaint. 
Unfortunately, we are unable to identify which Marriott, if any, may have charged you.  Does your charge show an actual location or...

specific name of the hotel?  If it does, we would be happy to review this further for you.
We would also suggest you dispute this unauthorized charge through your bank for futher investigation and to identify the actual merchant.
Sincerely,
Michelle L[redacted] / Corporate Liaison / ###-###-####

Jacqueline S[redacted], Executive Assistant for Mr. Ted S[redacted], GM contacted [redacted] on March 8th.
* she apologized for the manner this situation was handled
* informed her that the credit was issued to her account on Friday, March 4 (it will take up to 5/7 days to appear on her...

credit card statement* also as a gesture of goodwill 40,000 Marriott Rewards points will be posting to her Marriott Rewards account today.
Best regards
Line K[redacted]
Corporate Liaison

Our team was able to cancel the whole transaction and return all the  points and credit charges back to the them and we covered the change fee.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The Hotel contacted the guest on 7/7/2015 and extended apologies for the difficulties encountered.  The hotel also refunded $199 to the guest as he had requested.
Joseph * R[redacted]., Corporate Liasion, Mr. Marriott's Office, ###-###-####

Called [redacted] and offered our apologies for the manner in which her concern has been addressed by the hotel and their insurance carrioer.  I advised her I was unable to alter the decision made by Liberty Mutual Insurance but due to her value as a Gold Elite member, I offered her 40,000 points and she accepted.  Provided guest with my contact information should she require any further assistance.
Debra *. C[redacted]
Debra *. C[redacted]
Liaison, Mr. Marriott’s Office
Phone:  ###-###-####
Email:  [redacted]@marriott.com
Facsimile:  ###-###-####

wd: Marriott Hotel / MArriott Vaction ClubInboxx Revdex.com of Metro Washington DCApr 9 (4 days ago)to me ---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Thu, Apr 9, 2015 at 7:59 AMSubject:...

Marriott Hotel / MArriott Vaction ClubTo: [redacted]Good morning, I transferred a case for Marriott Hotels that should not have been transferred. The consumer’s name is provided below. If you would kindly transfer that complaint back to us here under the Marriott Vacation Club file, I would greatly appreciate it. I apologize for any inconvenience this may cause. [redacted] Thank you, [redacted], Consumer Affairs RepresentativeRevdex.com Serving Central Florida1600 S. Grant StreetLongwood, FL  32750               p: 407-621-3300 EXT.314f: 407-786-2625[redacted]Revdex.com.org Start With Trust® Description: SME_facebook.jpgDescription: SME_twitter.jpg

Dear
Revdex.com,
I
spoke with this guest and the hotel...

regarding her claim this morning. 
Our
reservation history shows that her reservation was booked under [redacted] instead of [redacted].  The hotel was unable to locate the
confirmation that she made with our reservation center. Unfortunately, due to
the name confusion her email confirmation was sent to: [redacted].com instead of: [redacted].com.
The
guest had told me that the General Manager of the hotel advised her that the
name was spelled much different than it was. When I advised her that our system
automatically records every change made to a reservation, she became upset and
hung up the phone on me.  As a courtesy, the Fairfield Inn & Suites
Atlanta Airport South/[redacted] is issuing a refund of her reservation.
In
closing, this guest has received a full rebate for this reservation that was
booked under [redacted] instead of [redacted].  I have apologized for her
issues, and advised her that no further compensation will be forthcoming.
Sincerely,
Kim
P[redacted]
Corporate
Liaison
Mr.
Marriott Office of Consumer Affairs