Marriott Vacations Worldwide

On March 1 my car was brought to Subaru for a detail and service. Upon dropping it off, I spoke with Christine, the service manager, and asked if there were any coupons that could be applied to my services, and she said she would make sure one would be added. Later that day around 10 a.m., my advisor Andrew called to let me know that some additional services needed to be done, and after we hung up I had a question, so I sent him a text through the number to communicate, and he never responded. Around two they called to let me know that recon wanted more time with my car to remove some stains and that it would be an additional forty dollars. They offered me a loaner for the night. I asked Andrew how my service went and asked if there would be anything I needed to worry about in my multipoint; he kind of hemmed and hawed, and I asked him if my rear brakes were in the yellow, and he agreed. Upon picking up my car the next day, I was not checked out by Andrew and did not receive my keys at checkout; I had to ask for them, and they had to find them. I was most excited for the detail and thought all went well until I got home and realized I was missing items from my car. I called the dealership and spoke to Andrew, who said he would check recon but didn't bother to ask what he was looking for. I called again on Monday and spoke to Christine, who swore up and down I wasn't missing anything. Finally on Wednesday I spoke to Darren, who said he wouldn't check but I couldn't be missing anything; it all got put back. The next day when I spoke again to Darren, he asked what he could do. I asked that he refund some of the money I spent on these services, as I was extremely unhappy and at a loss of personal items. Darren offered gift cards up and down, but I told him I never wished to do business with his dealership again and that I wanted a partial refund. Darren thought this entire ordeal was worth 50 dollars when my services were over 1200.