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Marrs Contracting, Inc.

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Reviews Marrs Contracting, Inc.

Marrs Contracting, Inc. Reviews (3)

Review: Marrs Contracting has provided inferior service and craftsmanship on the Master Bathroom remodel done in our home. Marrs contracting has poorly and ineffectively repaired the same issue at least 4 times and yet we are still plagued by the same reoccurring concern. Although they have made several attempts to fix the issue at hand their attempts have been subpar and temporary at best. Our concerns include, but are not limited to, cracked grout along the base of the entire shower floor, cracked grout along the side of the tub, and cracked grout along the shower door threshold. As a result, identifiable secondary issues have begun to arise such as noticeable water stains on the ceiling of the room directly below the Master Bathroom. We are also concerned about the unidentifiable consequences of water leakage in our home. We've had other contractors look at our bathroom and inform us of the use of improper materials and overall poor craftsmanship of the entire job. At this point we have reached out yet again with continued concern over the same issue and have received no response.Desired Settlement: We would like a refund to have the aforementioned issue corrected by a different contractor.

Business

Response:

To whom it may concern,

This letter is in response to the letter complaint by the [redacted] Master Bath renovation. We were called to look at a leak and damage to the bathroom floor and ceiling beneath the bath in the family room. We found that the tile floor outside of the shower where the soaking tub, shower and floor Intersected was damaged.

We contracted to renovate the Bath. While prepping the floor to install new )i" tile backer board we put a level on the floor and the floor dropped nearly 1•1/2" over 4'. We brought to the customers attention and said there is something seriously wrong with the construction of the 'floor and that we were very concerned about it. We show [redacted] and she took our level and said she saw the issue. I told her that the builder did something wrong. I told her that the entire bathroom wouJd have to be demoed and subfloor removed to see why the floor is so far out of level for a new house and she said she didn't want us to do any additional repairs.

After completing the project using an high quality products from Oino and Sons tile supplier. The same products we use and is used by many professionals in the trade for many years. The customer called us and said that the grout was cracked and was very aggressive toward us and said we did poor quality work. After Inspecting the bathroom we found that there was cracks only In the inside corners. We told her that it appears the floor joists must be flexing and causing cracking but this was a professional opinion. We made all repairs using a flexible high end grout caulk. A month later she called again. We went back down and cut out the caulk we put in, ran dehumidifier and then made repairs the second time along with more inside comers. Tile third time the home owner called we went down and found that the grout caulk had cracked and that all the repairs we had performed

at each floor to wall connection cracked. We started to Investigate the construction of the home the homeowner

showed us her basement where we found that the builder screwed up the foundation and had put a set of steps in the wrong place leading outside and had to remove it and repair the foundation along with other foundation repairs that was below the area of the Master bath also found that the builder put the floor joists on 24" centers instead of 16" centers and spanned the joists more than 26'. I explained to the home owner that I have never in

my 30 Years' experience have I ever seen a builder build a house this way. This will allow the floor to move

drastically with a lot of deflection. This would explain why the floor Is moving and the cracking Is occurring at the location in the bath and that if something is not done about this it will continue to crack the grout. We told her that cracking grout in the master bath room Is not a CRAFTSMANSHIP ISSUE AND IS NOT COVERED BV OUR WARRANTY. We still made the repairs anyway. The fourth time it happened again we went down and spent 2

men 6 hours and cut out all the grout and caulk and re.caulked and grouted all inside comers with 100%silicone that matches the grout which is more flexible hoping it would be able to help and grout in aU seams. I informed her that until she corrects the flooring framing issue caused by the builders construction of the floors it is going to

continue. She called a sm time. We are no longer going to make any repairs to this bathroom. We have spent more than 4,000.00 fixing grout that has nothing to do with anything we did wrong and now she is trying to say that we used inferior products which Is not correct.

We Installed W' thick tile backer board and screwed it on 12..pattern, installed thin set and the tile, installed a quality grout and installed a grout enhancer that makes the grout bond better and keeps It from staining. All products are of good quality and meets all manufactures recommendations for Installing their products.

They will continue to have issues until they correct the floor joists deflecting so much. We have went over and beyond to try to help this client. She has been very disrespectful to me and my partner as we tried to do everything we could to correct this issue. We are no longer going to do anything else on this project. We are not going to reimburse any money to them. Also the ceiling In the living room was never corrected from the original leak. In fact I personally put a pencil mark around the stain to make sure that it never changed from the original stain prior to our involvement up until the last time we were there doing the fourth repair.

If there Is any more information needed on this project please contact me at [redacted]

Review: In May 2014 I contracted [redacted] to build a two car garage. He told me he would start the job within two weeks. I provided a Ten thousand dollar deposit. The check was cashed on June 2nd. On June 26th I cancelled the contract due to the fact nothing had been started other than a permit that hung in my window for weeks. He originally placed the location so close to my house I would have been unable to get my vehicle in the door. I requested it to be moved back and he obtained a revised permit. He told me he had the means to move my existing shed for no charge. When he did, with two of his workers manually, the front corner vinyl was damaged and there were damages done to the doors. It was placed on blocks that broke. June 26th I cancelled the contract.He said again he never got the message. When I talked to him he told me he had ordered the roof trusses and they couldn't be returned. I contacted a lawyer who sent him a message requesting proof of purchase and all paperwork along with the refund sent to the lawyer. The lawyer never received anything from Marrs Contracting. I have sent e-mails and text messages and made numerous phone calls that were never acknowledged. In July I saw Randy driving past my home and called to him. He passed without even looking. About ten minutes later he called and told me that I would have my deposit the first week in August. I never heard from [redacted] after July 26. I contacted the Consumer Protection Agency and was advised to file charges, which I did immediately. It is now October 10th, I still do not have my deposit. I have had to go to the New Castle County building to have his name taken off of the building permit. I sent him a registered letter advising him he was no longer employed to do work at this residence. I have never received a bill, a refund or any information in reguard to my deposit. Today I received notice that my building permit active until 2015 is expired due to the work approved under the permit never commenced.Desired Settlement: I want to have the Ten thousand dollars ( $10,000.00 ) refunded immediately. I am currently looking in to being compensated for a storage bill of $158.00 monthly from June.

Business

Response:

[redacted] signed a contract on 5/14/14 for Marrs Contracting Inc. to build a 2'1x 24'garage. On the same day she signed the contract we contacted A.E.S. survey Company toset a survey onthe property and on S/20/14 the survey was completed and paid them. We received the survey on S/23/14 made upthe drawings and submitted the drawings to [redacted] for her approval then submitted the drawings for and were approved on 6/2/1 We thenmoved her shed and to a location she had chosen. She asked for us to lay out the garage by staking the property. She then said she wanted to move the garage back. There Is a 25' rear set back restriction I said I don't know ifthat is possible but I will try. I went to New castle County and talked to a Zoning Planner and he said as long as we Demolish the existingshed on the rear of the property we would be permitted to build up to the 10' easement. I told [redacted] she asked me to re stake the new locatlon for the garage and we did. She said go ahead with the new location. We had to revise the plans, acquire a demolition permit and a revised permit for building on the newlocatlon on. We went to New Castle County again and acquiredthe demaHtron permit for the shed and for the revised permit for the new location on 6/18/2014. We had to make up fetters for the neighbors on all connecting properties and have them signed by [redacted] and then delivered to the neighbors.This happened on 6/20/14 thru 6/23/14. We then contacted all of our subcontractors and metthem out at the sight to finalize their contracts and requirements sent the material llsts off to our suppliers and on Thursday the 2st" 2014 [redacted] left a message on our office phone saying she cancelled the contract. There was other Issues we were dealing with as well. We had DP&L out to the site to talk about the electrical supply to the house to determine whether or not the power line could stay at Its existing location or if it would have to be installed underground. Now I didn't receive the message right away on Friday Morning the homeowner next door whom we were completing a S month long project tells me Friday morning with a smirk grin on her face that the garage job next door was cancelled. I was perplexed.6/27/14 I went next door and knock on the door and [redacted] said she has cancelled the project. I asked her why did I do something wrong or did my guys do something wrong and she said no. We didn't do anything wrong she said it was her and that she couldn't deal with it at this time she has to much going on and she wants to cancel the contract. Iexplalned to her that Ireleased the materials to the suppliers and will have to see where they are. She said she wanted a refund. 'told her that we don't give refunds can we do the concrete sidewalks and driveway that was part of the contracts and she said no. I told her I would be in touch. After this I contacted lawyers and cannot discuss it any further. Isent an email cancellinsthe permits to NCCO on 9/16/2014. As far as damage to her shed doors she cancelled the contract before we could finish the supporting. There needed to be additional concrete blocksinstalled. She knew that because I told her.

Returning from vacation, I walked into a flooded house with my walls,floors,kitchen cabinets and furniture ruined from water. I called Marrs Contracting for help since I have used there services before and have been extremely satisfied, I felt confident that they could and would help me. [redacted] immediately responded with crew at hand. They promptly finished the restoration of my home in a timely manner and to my satisfaction, leaving me with a brand new home. They are true professionals and I highly recommend Marrs Contracting to anyone that requires A-1 workmanship!! Thanks [redacted], You're the Best

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Description: GENERAL CONTRACTORS, DOORS-REPAIR, GARAGE BUILDERS, HOME IMPROVEMENTS, ROOFING & SIDING CONTRACTORS, SIDING CONTRACTORS, CONSTRUCTION & REMODELING SERVICES, WINDOWS - INSTALLATION & SERVICE, DOORS, WINDOWS, FIRE & WATER DAMAGE RESTORATION, WINDOW & DOORS SALES & SERVICE, WINDOWS-REPAIRING, FIRE DAMAGE RESTORATION, HOME IMPROVEMENTS- ADDITIONS, DOORS - PATIO, DOORS - INSTALLATION, CONTRACTORS- FLOORING, DECK - REPAIR, DECK BUILDER, WINDOWS & DOORS - INSTALLATION & SERVICE, LANDSCAPE CONTRACTORS

Address: 13 Canary Court, Middletown, Delaware, United States, 19709

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