Marry Me In Colorado

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] again [redacted] you feel as if the contract was fulfilled , I'm saying whether you agree or not , it was in the cheapest manner and most irresponsible way possible Making excuses rather taking responsibility , terrible You do what you need to and I will do what I need to Expression of bad business is not illegal , nor is it slander This is truth of what was handled End of it

Complaint: [redacted] I am rejecting this response because: Regardsa [redacted] I will respond to [redacted] and ***s accusations first and formost, The receipt I have here notes paid in full as it was paid for in full a year before the wedding, Our original wedding day was cancelled by both [redacted] and [redacted] due to the floods of [redacted] ***, The entire city was under water no way to enter or exit the city, We would not cancel a paid in full wedding !! Nor would any reputable company continue unpaid our day was scheduled for sept 21,2013, at this point we asked now what happens lorie, she responded we are not giving refunds to an act of god, but we will give full credit , We had to decided to then to reschedule with our wedding and support there company during this time of need..As for the vendors who say we rude and refused to work with us, You and [redacted] are the only people we knew or met or talked to directly ..another lie..Attacking our family on a child who had many issues with the law was uncalled for as to note you forgot to mention this was more than years ago when this situation took placeim guessing you might have been trying to say what type of people we are by the choices our year old made, Again years ago , very unprofessional, and has no bearing on the events we are talking about currently,,very hurtful, you have little respect for othersThe only vendors we ever dealt with or talked to again you and ***We never dealt with anyone elseYou were the carrier of of our food, decorations, photography, ectThis is what the package included As for the changes made to our sight, yes our original sight was inside a vows chapel, this too was damaged beyond repair and the sight was not available , at no point during this change of location had [redacted] nor [redacted] ever expressed to us that the beautiful arch can not be brought down to our new location we chose, nor she or [redacted] ever mention that the beautiful chair covers we also picked out were not able to transfer to the new location!!, this would be a very important detail for our wedding, part of the presentation and decoration that we choose!! When you do a good job you would get a good review , Taking no responsibility is no way to run a businessThe pictures we sent in will say enough as well, the sight we choose looked nothing like what we chose.our walk through was months prior to the wedding day, you assured us the sight was to be beautiful once restored, This is a destination wedding plan taking note on this you would think one is not to worry that any and all changes would be notified prior to the wedding day arrival..You both were very irresponsible and dis concerned to our weddingvery disappointed Hopeful no other person goes unaware of the lack of concern, integrity, and pride put forth In response to the strangers in our pictures if you felt that the empty chairs were priority, then you remove the chairs when you see this" prior" to the ceremony start rather than putting in a worker and her children in photographs we purchaseAs for the photos we choose on line indeed there were some good photos we chose the photos you took we loved our romantic sets there for we ordered several of the same photos from the sight you go through

Once again, 100% of the contracted services signed and agreed upon my Ms [redacted] were fully provided and exceeded in the case of [redacted] and [redacted] wedding The aspects that Ms [redacted] is pointing out have no bearing on the outcome of the event - it was successfully executed per the contract as evident in photos Completed worksheets that are legal extensions of the contract reflect that Ms [redacted] never requested any of the items of which she is complaining were missing, and it is not our responsibility nor our ability to read the mind of a bride Due to recent developments of cases of slander, libel and defamation being conducted by Ms [redacted] and her assigned parties which now includes a vile and threatening telephone call made to my company manager (currently being investigated by the authorities), and the continual ongoing online slander, we will now be escalating this case to our Attorney to file legal action in the Larimer County court system

The legal, binding contract signed by the couple clearly outlines the majority of concerns The couple was told they COULD cancel the videographer, but according to their agreement they forfeited the $deposit (which is still outstanding)They were NOT allowed to cancel their photography according to the agreement and confirmed with telephone calls to our office We allowed their photographer to take photos at the site to honor their wedding day wishes and not cause any onsite issues Their photographer was NOT properly permitted as she says, we confirmed with the national park service that she has no licensing, manditory CUA, day permits or any commercial liability insurance on file This put Marry Me In Colorado at 100% risk of any liability as we were the co-permit holders for the wedding Regardless of being notified just days away from the wedding of the change in time schedule, we still had other obligations scheduled for months prior, and had to comply with the timing set in the wedding permit for their allowed wedding time They did continue on for more wedding photos with their photographer on Trail Ridge Road in an area of the park that are prohibited areas off-trail areas on the delicate tundra within the park clearly marked to remain on trails, and again put us in at-risk place with the national park service as this was registered as our wedding party Previously stated, the couple mentioned not having their ceremony 'fully' performed, yet we have documentation where they approved the ceremony the week prior to their wedding and stated the ceremony was accepted as is with no changes All contracted services were performed (or fully offered, as with our photographer being onsite for their wedding) and again, clearly according to our contract, services or products within a package are NOT refundable We are willing to forego the balance still applicable for cancellation of the videographer of $in lieu of the issues with the cake and flowers (In their Amore Package, cake value is $and flowers are $75) and will not seek the $for the last minute schedule changes and delays

Revdex.com:
We are simply done arguing with this companyThis is our final responseOur photographer was permitted to photograph usWe are saddened that our wedding went the way that it didWe hope that others who hire them research and stumble upon or situationWe do not owe them anything as previously stated I have a zero balance, and proof of itThey are petty and have literally not solved our issuesThis was our second route to solve this, first being directly through themWe will take it from hereThank you Revdex.com.
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

*** *** *** ***
*** *** ***
*** *** *** ** *** ** *** **
*** ***Hi this is *** *** I have resolved this dispute with the merchantThey received your letter and the refund appeared in my accountThank
you very much for your help! ***

As stated previously, our photographer was onsite for this wedding Per the client's own statement, they started their ceremony at 4:03pm They would have had to have left the meeting area early enough to make a 10-minute minimum walk to the designated weddings site at Bear Lake and do any last minute preparationsOur photographer found them at 4:and offered to take photos but the client made the choice to decline Our contract specifies that we are not responsible for issues outside of our control, weather, tourists blocking roads, slow traffic, etcWe promptly upon receipt of the email the following day made an offer of a 50% discount on the photography services, but the couple immediately filed their complaint with the Revdex.com It is our policy that when a complaint is filed, we cease direct communication with them and allow the Revdex.com process to make the final determination Our photographer made the minute trip each way and was onsite for the wedding in which she was paid for her time as our agreement stands with her They received and kept the flowers, had they not wanted them they could have refused them onsite The choice to not take photos of any sort was the couples' decision Our contract, which was signed by the client, was clear and concise in all of our terms The Permit fee they continue to mention is paid to the National Park Services as required by Rocky Mountain National Park and not an optional add on

Our wedding planning process is very precise and controlled to maximize our clients experience and for our own protection. Our wedding worksheets are clearly indicated that they become an extension of the contract.  During the planning process, [redacted] changed her worksheets from an...

original submission to a revised version with changes AND sent photos that also superseded previous submissions.  When a new worksheet is received, it supersedes any submissions previously submitted and we always follow that as our 'bible' for planning.  Their cake flavor was clearly marked on the worksheet, which was a change from their original submission of their chosen flavor.  The flowers were changed several times during the planning, not only on the worksheet but with photos that were submitted by the bride.  She originally asked for an all-greenery hand tied bouquet and sent the photo (see attached).  Her worksheet had different instructions, and the final photo (also attached) that she sent was a 180% turn around from her original photos of the style and shape of the bouquet.  It was an all flower, high end flower bouquet. In addition, she asked to ADD peonies, not to replace all of the other flowers.  I replied to her that the new bouquet was a much more expensive bouquet because of the flowers in it.  She didn't at that time mention that she wanted ONLY peonies and NONE Of the other flowers in the photo,  just that she was good to add them.  Had she mentioned this onsite we could have very easily removed flowers from the arrangement to give her something closer to what she was hoping for, but she made no mention of it until after the wedding and honeymoon.  Our wedding contract is specific- ALL photography services are to be provided by our company, and that no refunds are given for unused services/items.  They hired a photographer on their own despite our telling her clearly that this was not acceptable.  Working in Rocky Mountain National Park requires specific credentials for professionals working in the park, to be licensed and insured.  Even onsite, this photographer could not produce proper credentials that would have verified that she was even allowed to work in the park.  Because the wedding permit issued is in our company's name as well as the clients, we would be responsible for the fines of not being properly licensed/insured for commercial work, and liable for any damages caused by the other photographer.  Because our contract specifies that we are the only photographer, had we NOT shown up with our own photographer that day, we could have been held liable for the client not having wedding photos if their photographer failed to show up.  Onsite, to avoid issues on their wedding day, we allowed their photographer to take photos while our photographer waited in the parking lot.  As well, the couple had originally contracted for a videographer to be on site.  Because that is a contracted service for us, we were able to cancel the service BUT forfeited the $150 deposit we paid upon contracting them.  Again, our contract is very specific that cancelled services are NOT refunded and they were and still are liable for the expense of the $150 fee for the videographer's deposit.The couple contacted us just days before their ceremony asking to adjust their time because of scheduling issues with the bride's hair and make up services.  Again, according to our contract and worksheets, we are very explicit about timing on a wedding day.  Weddings delayed more than 30 minutes are subject to a $250 fee. Because we utilize other vendors, have permits issued by the national park service for specific windows of time, we consider the wedding parties, guests, and because we have very full schedules in high season with other weddings, it is critical that we stay on time.  We agreed to push back the timing of the wedding but explained that we had another commitment after theirs (booked long before their wedding) that we needed to ensure we were still on time for.The couple did not produce their marriage license at the ceremony site as required, which resulted in another delay for our schedule.  It required Kevin, the officiant, to return to the parking lot and wait for the return of the couple to retrieve the license from their car and finish completing the license process.  The couple's complaint of not being 'allowed' to get wedding photos as they had hoped was their own fault for not being properly prepared.  After the license process they could have easily returned to any area in the park to take as many photos as they liked, I am rather confident that they did that and doubtful they missed out on any photo opportunities.  Again, because we have a very specific methodology with our weddings, had they used our photographer we would have ensured that everything was captured as we do with all of our weddings. The frustration of the late start because of the hair stylist, the issues with the photographer on site, failure to produce their license at the ceremony no doubt cast a shadow on Kevin's process.  While he is never "Rude" he may have well felt rushed which is never a good situation.  While we apologize for any stress on our end, the disruption to our process was an inconvenience and stressful on our end as well.Because all of the issues stated are clearly outlined in our legal, binding contract and subsequent worksheets, no refund is due.  At this time, the clients still have an outstanding balance of $150 for the deposit of the cancelled videographer, and the stated $250 fee for the late start of the wedding also as specified in our agreement.

Complaint: [redacted]
I am rejecting this response because: I have attached the emails sent to her regarding flowers. She had submitted only the photos that were sent, emails went along with those. She failed to read them or else we would not be having the issues on the flowers. I also attached an email saying we were canceling the photographer as well. I had spoke with Kevin on the phone and there was no issue in cancelling the photography or the videographer. I was never told I would have to pay anything until now. My photographer was permitted to be in the park working. She was contracted through us and not them. I also included the email about our cake order. How they have in different on their end is rather strange. As far as me letting them know about our flowers being wrong he was not in the parking lot when I was given them. He gave them to my step father to give to me. So, who should I have told? Kevin agreed to our 30 min time change a week prior and never said there was a fee for that either. Now that we have a problem they are saying we owe them money.  The ceremony was rushed and he was not professional. Yes, we left the marriage license in the car, due to being rushed to get to the site. Our car was literally parked next to his and we followed immediately behind him to ensure it would be signed. He sat at the car trying to chat with my step father and was obviously not in to big of a hurry. We literally walked away from him due to frustrations that he rushed everything and then had time to sit and talk. We could have easily walked back a mile in my wedding dress to the site to take photos but we did not due to the hike. I suppose that is our choice but it was fueled by him rushing us to get the certificate or we would have had to go to his business in the following days. Simply put we have tried to communicate with them and it's has been a merry go round from the start. This is why I brought it here. I am not accepting that we do not get a refund and that now all of a sudden we have charges because we brought this to their attention. I have a paid receipt, that are making up new charges. Their photographer did show up and I believe that was due to them not remembering that we hired our own, it wasn't out of them protecting their selves. They left even before my photographer arrived. We paid for services that were wrong and we do not feel we received what we paid for. They gave us what they did and it was wrong, I understand we had flowers, cake and a service but they were not what we asked nor paid for. We want our money back for the wrong services they provided. We do not agree to pay them 400.00, they are making up these charges. If these were real charges why have I not received a bill after our ceremony only now after my complaint? 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: see attached. I am again rejecting this response because of the inaccurate statements made by Marry Me in Colorado.  The first thing I will address again and was stated in my last response is the walk to the site we held our ceremony at was NOT “10-20 minutes” from the entrance of Bear Lake.  I stated that we held our ceremony in the first spot to the right of the entrance which was 3 minutes from the parking lot because one of our guest, my sister in law could not walk far so we held the ceremony in the first photo spot on the lake to the right of the entrance.  Walked and timed by me of 3 minutes.  Since neither Kevin or Lori were present that day they have no place to state the time frame to our site or where we married.  Our ceremony was done and over and we were walking back to our cars at 4:15pm due to the cold.  We did not start our ceremony before our scheduled and contracted time of 4pm.  We arrived and waited at the entrance to Bear Lake at 3:30pm to be there for our photographer who was to be at the site by 3:30pm per Kevin C[redacted] owner of Marry Me in Colorado.  If we could plan ahead and be on time we feel the photographer who we were paying through Marry Me in Colorado should have been able to be on time.  The next inaccurate statement from Marry Me in Colorado is the “we promptly upon receipt of the email the following day made an offer”.  This in completely untrue.  We emailed them the day after our wedding Nov. 12 and again when we returned from our honeymoon on Nov. 18th and did not hear a word back from them.  We emailed again and called.  It was 2 weeks after our wedding before Lori offered us any compensation and we did not agree with the 50% refund due to the fact we got nothing for the $630 we paid them to date.  My wife [redacted] spoke with Lori and told her we wanted a full refund on the photographer and she said she would discuss it and get back to us…which she never did.  Flowers are all we received from them since the photographer was late and again she DID NOT offer to take our photos at another location or “after we warmed up” as stated in the previous response.  We have 13 guests including ourselves who will all state times and how long we waited for her to show.  There has been absolutely NO customer service given to us by Marry Me in Colorado.  They don’t return phone calls; emails and they don’t take our word-the customer as to what happened even when we state our guests saw the photographer walking up from the parking lot at 4:15pm.  The only thing we want to resolve this issue is a full refund on our photographer cost. Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:
I am rejecting this response because there are many inaccuracies in the statement from Lori & Kevin C[redacted] at Marry Me in Colorado. I have worked in Customer Service for many years and so has my wife [redacted] and to say they have provided us with some of the worst Customer Service is not an understatement. They have refused to return phone calls and emails starting with the day of our wedding and going past almost two months since our wedding day. We have many emails we have sent them regarding what happened on our wedding day and phone calls that have not been returned. They continue to take the word of their one photographer over us and our 11 wedding guests. I have always been taught in any customer situation the customer is always right and never to doubt their word. It amazes me that this is how they run their business.
The first thing in their response that is incorrect is the fact that there was inclement weather on the day of our wedding…the only issue on this day was the temperature was colder than expected and the park was free because of Veteran’s Day. Our entire wedding party made arrangements to be on time an allowed for the congestion so that we arrived at 3:30pm to meet our photographer. Which we were told by Kevin that our photographer would be there 30 mins before the ceremony. This is their responsibility as owners to make sure their contracted help is on time. We all waited outside in the cold for the photographer for 30 mins until close to 4pm when we headed to our wedding spot exactly 3 mins from the parking lot not 10-15 mins as stated in their response. We were in the first spot to the right of Bear Lake which was a 3 min walk from the parking lot due to the fact my sister in law has cancer and couldn’t walk that far. We were not “at the far side of the lake” as stated in the response and anyone walking into the Lake area would have seen us in the first photo spot marked on the lake. If she was truly looking for us she would have seen us immediately. Our ceremony didn’t begin until after 4:03pm as time date stamped on the cell phone pictures we have it was contracted to start at 4pm. We have photos in the parking area of us standing and waiting for her at 3:45pm the next photo is my daughter taking off her coat for the ceremony at 4:03pm. We did not begin the ceremony before 4pm as stated in the response. Again, another inaccuracy because the photographer wasn’t there and neither was anyone from Marry Me in Colorado to know the times. Those are guesses based on poor service. We are willing to share with you all photos with time stamps to prove we are not making this up.
Our ceremony was over and we were walking back to the car at 4:15pm when everyone in the wedding party all 13 of us saw the photographer walking up to us from the parking lot…not walking around the lake looking for us. There were about 6 of us that walked up to her, myself, [redacted] (my wife), my two daughters, [redacted]’s son and another friend and who all heard her apologizing to us for being late. She had our flowers and asked if she could take photos. By now we have all been out in the cold and yes, I did refuse to allow her to take pictures because of the cold and our disappointment. As stated in the response she Never offered us to “warm up in the car or go to another location” and those 6-people standing there for that conversation will tell you that was never offered. We may have taken her up on another location because our reception was in town at a restaurant. But since it was never offered we didn’t know that was an option. Also in the response she says the photographer contacted them at 4:30pm when the cell phone range…what about the multiple phone calls I made to Kevin’s cell phone and my daughter and [redacted]’s son made prior to the service to tell them the photographer wasn’t there…why were those calls not answered?
We never “declined” the offer of 50% refund Lori offered [redacted]. We wanted and still do want a full refund on our photographer expenses of $350. We paid $630 and didn’t receive anything for that but flowers which was offered to us after the ceremony and I did take to the reception. The last time [redacted] spoke with Lori she said she would discuss it with Kevin and get back to us which they never did. We do not feel a refund of $350 is asking too much since we received nothing from the for our $630 but flowers. The Park permit is ridiculous and no on asked us for a permit to marry in the park…but I am willing to let that go as we just would like a full refund on the photographer that didn’t show until our ceremony was over at 4:15pm.
To say we are disappointed in this service is an understatement. This company has provided us with nothing but frustration and disappointment for their lack of customer service.
Regards,
[redacted] & [redacted]

We were contracted to perform wedding services on this day for 1 hour of photography for $350, bridal flowers for $130 and their Rocky Mountain National Park wedding permit which was $150. The scheduled time per the contract was for a start time of 4pm.   As a rule to ensure a wedding is on...

time, we arrange for a meet time 30 minutes prior to the contracted start time to allow for the bridal party and wedding guests to arrive and be present for the start time of the ceremony.  This is not a official start time but a window of time that allows everyone involved to be gathered and ready to begin promptly.  On the day of the wedding there were inclement road conditions due to cold temperatures that created a backlog of traffic in and out of the national park.  Our photographer, Kelly, arrived into the parking lot (designated meeting spot) just before 4pm.  After driving around the parking lot several times to look for the wedding party, she asked the rangers on duty who informed her that the wedding group had left for the ceremony time, by their estimation at 3:45pm.  Our photographer parked and started around the lake path to find the party.  Upon meeting them, it was 4:10pm.  At this time, the couple and their guests were already finished with their ceremony and had made the 10 minute walk back around the lake.  This means that they would have had to have started their ceremony much earlier than the contracted 4pm start time, as it was a 10-15 minute walk each way from the parking lot to the site they chose on the far side of the lake, to hold even a 10 minute ceremony and return back to where our photographer met them.  Kelly apologized for the situation profusely and offered at that time to still provide the couple with family photos and more importantly romantic photos of the two of them, the most sought after photos from amy wedding day.   The ladies declined her offer to provide the service, stating that their family members were cold and didn't want to remain out of doors.  Kelly even offered for them to warm up in their cars and then take photos after, but the offer was again declined.  At this point they would have been provided with a full hour of photos still, even to allow them time to warm up or travel to a different location, but they declined.  They took the flowers that Kelly had provided them and left.  Kelly contacted us at 4:30 when in cell phone range to advise us of the situation.  The permit for Rocky Mountain National Park was a required permit no matter the time usage, and as of April 2017 had actually increased from $150 to $200.  We were contacted shortly after the wedding date to discuss options.  At that point I offered the couple a 50% refund on their photography time and a $40 credit on their flowers.  I explained that Kelly was onsite and had they allowed the proper amount of time to wait she would have been at their ceremony, and offered to provide the full amount of photography time after the wedding.  It was their choice to decline the photography that day and not our inability to provide what was contracted.  Our Due Diligence portion of the contract specially outlines that MMIC is not liable for our inability to perform services for act of nature, civil disorder, interruption of transportation facilities or services, etc.  We made a fair offer for a partial refund that was not required although we thought appropriate that was declined.

[redacted] and [redacted] had their original wedding scheduled for September 21, 2013.  Because of the flood on September 12, they opted to cancel this wedding with us - FOUR days prior to the scheduled even.  Several weeks later they contacted us about the opportunity to reschedule their wedding for the following year.  Although our contract specified in our Due Diligence clause that we are not responsible for Acts of Nature (among others), we ag[redacted] to reschedule their event.  The wedding was rescheduled for September 20, 2014.  Because the original location was not longer an option post-flood, we offered them several location options.  THEY chose the location after being toured by [redacted] for their site options. 
 
Because the 1st wedding was cancelled within 5 days of the event, all of the wedding aspects (food, cake, photography, floral, planning services) had been paid in full for their planned delivery.  The second costs for the 2nd wedding were fully absorbed by our company as a display of our intent to make good on our word, despite the fact that, in the end, our contract protected us from the necessity to do so.  Our 60 day cancellation policy covered this thoroughly. 
 
Their wedding details drastically changed during the 2nd planning including location, ceremony details, colors, flowers, and the addition of nearly double the amount of guests in the first agreement. Please review the agreement which did NOT specify and include the arch, chair covers, reception centerpieces, onsite ceremony or reception coordination as [redacted] cites in her complaint.  As well, because of her choice of the site of their rescheduled wedding, the [redacted] at the [redacted], all tables and chairs were provided as a part of that agreement.  The arch, chairs and chair covers were all a permanent part of our former indoor location and not an option to relocate to another site regardless.  During the phase of their agreement with us, the Wedding Package Worksheet, NONE of the options were ever marked for any of these items as an add-on.  Had she clearly read the paperwork she would have seen that we specify that chair covers are not allowed for ANY outdoor wedding, and that the arch would have been potentially hazardous sitting on a windy lakeside.  We provided the table for their sand ceremony as a courtesy as it stays in our vehicle for use at all weddings.
 
My staff was asked to be seated during the ceremony to #1 keep them from standing in the back of the ceremony as a distraction in photos and #2 because half of the chairs were empty and from a photography stand point create an eyesore for the couples photos.  The team of 6 onsite staff (normally only 2-3 were needed but we overstaffed as a precaution for this wedding) working the event were all of legal age to work in the state of Colorado, their age was irrelevant to her as long as they performed their duties.
 
As well, 2 days before and again during the wedding, I was informed that the [redacted] was watching their group for the arrival of her son, a career criminal who had escaped from prison in the past few days.  She informed me that they were concerned that he could appear during the wedding.  Hearing that he was being actively sought after and that he was considered dangerous, needless to say, was a major concern as to the potential endangerment to my staff and myself.  
 
[redacted] was unbearable for the majority of the planning of this wedding.  She was rude, loud, and talked demeaning to myself, my husband and my entire staff as well as other vendors (or caterer refused to work directly with her because of her attitude and would only allow us to pick up her order) - all complete strangers to her.  
While she she has filed complaints and issued reviews all over the internet, she completely failed to notate any of the positive aspects of her wedding - the ceremony itself, the flowers, the photography (where she purchased nearly 75 prints from the online hosting site even before receiving her CD in the mail - processed within 24 hours of the wedding to be finished on our end with their package details).  
 
100% of every aspect of the contract was executed and all items were delivered and in most cases, far exceeded the terms ag[redacted] to.  [redacted] and [redacted] presently have an outstanding balance of over $600 in upgrades to their wedding - additional guests, upgraded flowers, add-ons of corsages and boutonnieres for family, pick and and delivery of their additional food items personally ordered.
 
While we wish them the best in their life together, we are DONE working with them.  We will forego the outstanding balance of $600 in a mere attempt to end the relationship as soon as possible.

Once again, 100% of the contracted services signed and agreed upon my Ms. [redacted] were fully provided and exceeded in the case of [redacted] and [redacted] wedding.  
The aspects that Ms. [redacted] is pointing out have no bearing on the outcome of the event - it was successfully executed per the contract as evident in photos.  Completed worksheets that are legal extensions of the contract reflect that Ms. [redacted] never requested any of the items of which she is complaining were missing, and it is not our responsibility nor our ability to read the mind of a bride.  
Due to recent developments of cases of slander, libel and defamation being conducted by Ms. [redacted] and her assigned parties which now includes a vile and threatening telephone call made to my company manager (currently being investigated by the authorities), and the continual ongoing online slander, we will now be escalating this case to our Attorney to file legal action in the Larimer County court system.

Complaint: [redacted]
I am rejecting this response because:
Regardsa
[redacted] I will respond to [redacted] and  [redacted]s False accusations first and formost, The receipt I have here notes paid in full as it was paid for in full a year before the wedding, Our original wedding day was cancelled by both [redacted] and [redacted] due to the floods of [redacted], The entire city was under water no way to enter or exit the city, We would not cancel a paid in full wedding !! Nor would any reputable company continue unpaid..
 our day was scheduled for sept 21,2013, at this point we asked now what happens lorie, she responded we are not giving refunds to an act of god, but we will give full credit , We had to decided to then to reschedule with our wedding and support there company during this time of need..As for the vendors who say we rude and refused to work with us, You and [redacted] are the only 2 people we knew or met or talked to directly ..another lie..Attacking our family on a child who had many issues with the law was uncalled for as to note you forgot to mention this was more than 8 years ago when this  situation took place... im guessing you might have been trying to say what type of people we are by the choices our 19 year old made, Again 8 years ago , very unprofessional, and has no bearing on the events we are talking about currently,,very hurtful, you have little respect for others.. The only vendors we ever dealt with or talked to again you and [redacted].. We never dealt with anyone else.. You were the carrier of of our food, decorations, photography, ect.. This is what the package included .
As for the changes made to our sight, yes our original sight was inside a vows chapel, this too was damaged beyond repair and the sight was not available , at no point during this change of location had [redacted] nor [redacted] ever expressed to us that the beautiful arch can not be brought down to  our  new location we chose, nor she or [redacted] ever mention that the beautiful chair covers we also picked out  were not able to  transfer to the new location!!, this would be a very important detail for our  wedding, part of the presentation and decoration that we choose!! When you do a good job you would get a good review , Taking no responsibility is no way to run a business.. The pictures we sent in will say enough as well, the sight we choose looked nothing like what we chose. .our walk through was months prior to the wedding day, you assured us the sight was to be beautiful once restored, This is a destination wedding plan taking note on this you would think one is not to worry that any and all changes would be notified prior to the wedding day arrival..You both were very irresponsible and dis concerned to our wedding.. very disappointed ... Hopeful no other person goes unaware of the lack of concern, integrity, and pride put forth..
In response to the strangers in our pictures if you felt that the empty chairs were priority, then you remove the chairs when you see this" prior" to the ceremony start rather than putting in a worker and her 2 children in photographs we purchase.. As for the photos we choose on line indeed there were some good photos we chose the 287 photos you took we loved our romantic sets there for we ordered several of the same photos from the sight you go through..

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] again [redacted] you feel as if the contract was fulfilled , I'm saying whether you agree or not , it was in the cheapest manner and most irresponsible way possible .. Making excuses rather taking responsibility , terrible .. You do what you need to and I will do what I need to .. Expression of bad business is not illegal , nor is it slander .. This is truth of what was handled .. End of it..

Although our contract with them clearly specified that we were not obligated to pay ANY refund upon their cancellation, we offered a 50% refund.  This refund was made within 4 hours of the decision, and processed through our credit card system on 3/30/2016.  ALL banks require processing time on their end, it is not something that we control and once our processing is complete is out of our hands.  [redacted] and [redacted] need to do the research with their own bank as to the processing time which is normally 7 business days - as of the date of their complaint it has only been 3 business days.  I understand from the bride that the processing was completed and they actually received the refund even prior to [redacted] filing this with the Revdex.com.  This complaint was completely unnecessary, nor was the immature threats and name calling. We wish them luck in their future and with their upcoming wedding.

this is the revised, and they even have the wrong date for our wedding on it, when I brought this to her attention, she said hmmm.I dont know..we originally had the wedding date on sept 21,2013, but the floods came through that weekend so our wedding was cancelled we had decided to follow through...

with this company since they were not doing refunds,everything was destroyed in the floods so I have little original this is the only one I have that has been revised sent via email..