MARS Automotive Group

From: Vic B [redacted] Date: Tue, Nov 10, at 3:PMSubject: Re: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org> [redacted] ,I appreciate you forwarding this complaintI would like to say first that this is definitely not a direct complaint from ** [redacted] but from his wifeI have never had any discussions with his wife until the day after the vehicle was picked upThe series of accusations is inaccurate and unfair to MARS Auto Group, IncWe have always treated Jared with the utmost respect, fairness, and forthcoming pertaining to his vehicleWhen the vehicle came in initially on April of by way of being towed, the vehicle needed a lot of work due to the age and mileage of the vehicle (172,miles)We always recommend to take care of the most important items first such as safety and drivability of the vehicleYes, we have performed a lot of repairs to the vehicle because it was needed and other recommendations still need attentionI have suggested to Jared on several occasions that you should start looking for a newer car with low mileage to avoid costly repairs and he agreedHe has ask me numerous times if he can get another to years out of the car; and every time I tell him that we can not guarantee that due to other components may failThis is a year old luxury vehicle, a [redacted] will always be a ***Any year old vehicle with over 170k miles will have wear and tearI am more than happy to forward you all the invoices for [redacted] to see the list of repairs and recommendations.The following dates the vehicle was in the shop.04/29/201405/29/201408/21/201409/10/201401/27/201403/17/201509/18/(vehicle was towed in on June 28th 2015)Please contact me should you have any questions.Best regards,Victor B[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The compalint that was filed was not responded toThe car is in fact a [redacted] luxury vehicle and the reson why a consumer would purchase such a car is the fact that it is expected to last many more years than and many more milesMy wife finally called Mars automotive on the abuse that they subjected OUR vehicle toI called Victor and the owner of Mars automotive and he refused to respond to my callsMars autimotive has not responded to why each time we brought the car in for repairs it was returend with something else broker, such as the car being returned with the entire GPS and stero system dead, the trunck full of water according to Mars and the last time no indicator lights workingAgain when Victor was asked about this by my wife he was rude and dimissiveVictor did recommended that she file a complaint after he told her to just drive the car and see what happens and the indicator lights might start workingThe lights have not started working and the same probelm with the car has occured againIt is once again is not workingThe documents that Mars has shown proves that we are good clients and we pay our bills on time and in full and we are not satisfied with the contunied destruction by Mars of our vehicleVictor's repsonse as to the complaint being filed by my wife illustrates further his bizarre problem he has with dealing with womenEven if my wife filed this complaint, we are married, it is our car and the car that she drivesShe is entiled to get answers as to the destructive behaviour by Mars automotive on our vehicleLooking at the the recommendations on the invoices it shows nothing about the destruction and the damage to the car each time it was returnedYou would think that the Mars would actually be aware if they drove my car for miles and miles that the indicator lights are not workingWe told Victor about the indicator light within minutes of leaving the garage with the car, not the next dayVictor and the owner of Mars refused to try and settle this and have continued to do soIts a pity that Victor does not respect women enough to see that when you are being paid for a service whether its a man or woman they desrve the same respectIts too bad that Victor was OK with treating me one way and my wife another I will never recommed this shop and will be sure to share my experience and warn women especially about this shop Regards, [redacted]