Mars Venus Salon & Day Spa

I almost never provide critical on-line reviews because I am overly tolerant of poor customer service and I always give businesses a generous benefit of the doubt (Running a business is challenging.) However, once in a great while, you run into a customer experience that is so bad, there is a sense of obligation to share with others
I purchased a gift card for my wife for Mother's Day and scheduled a "spa day" for her at Mars and Venus in Brownsburg, IN My wife cleared her calendar for an all-day session, and when she arrived that day, she was told that her appointment had been cancelled (with no explanation) My wife was perplexed and inconvenienced, but these things happen, and she scheduled another spa-day a couple weeks out
In the meantime, friends all over Brownsburg and Indy began to share serious, negative feedback with us about Mars and Venus We started to get concerned, but dismissed much of the bad feedback and tried to keep a positive outlook When my wife's second all-day appointment arrived, Mars and Venus called her hours and minutes prior to let her know that her appointment had been cancelled again
I went into the store to politely request a refund and the owner indicated that it is "physically impossible" for her system to provide a refund As someone who has a thorough understanding of both technology and customer service, I know this is (1) not true and (2) a devastating way to run a business based on solid customer service Of course, the owner ***) did indicate that we could purchase product from her store if we would like Unfortunately, like many others who have posted feedback, we are out big $$$ for services promised, but never received
Who else has had similar experiences at Mars and Venus in Brownsburg? Please share in order to help educate this business owner and other potential customers Perhaps our feedback might help this struggling business to flourish someday