Marsadian Auto Repair

Dear [redacted] : We would like to respond to MsBlake's and Ms [redacted] 's compaint regarding the duplex they rented on July 1, with our firmWe categorically dispute their allegations and will provide evidence that we attempted to work with the concerns about the property that they brought to us They were first introduced to us by their another agent, [redacted] , who is an agent with RE/MAX Homestead here in KilleenMs [redacted] acted as a Buyer's agent and was making a referral around June 22-23rd, Ms [redacted] checked out a key and showed them this unit, they then came to our office, said they were interested in renting this unit and we told them that they would both need to fill out a rental application and pay a $application fee so we could do our due diligenceThey were also aware that we were offering a $mospecial of the first month's rent when they signed a year lease after being told that their application was approved .Their application was approved on June 24th, and they put up a security deposit of $They asked to be able to move in on July 1, and asked us to hold the apartment until that time and we agreed to work with themOn July 1, they signed a one year lease that was to begin on July 1, and end on June 30, They also signed an Addendum Regarding Lead- Based Paint because this duplex was originally built before and is required as part of the leaseThey received their $off their first month's rent for signing a one year lease and paid only $for June rentWe then paid a $referral fee to their agent's Real Estate Company (RE/Max Homestead) for referring them to us on July 5thMs [redacted] and Ms [redacted] received a copy of their lease agreement, a copy of the Lead-Based Paint Addendum, a Residential Lease Inventory and Inspection Form to fill our and return to us within three days, and keys to the unit.After returning their Residential Lease Inventory and Inspection Form, they brought to our attention that there were some items that needed to be addressed on July 6, We told them we would have the appropriate service companies call and set up appointmentsto fix the problems the they brought to our attentionWe contacted Ellis Air Systems to check their air conditioner on July 6, (Inv# ***), Bell County Pest Control on July 12, (Inv# [redacted] ) and [redacted] , independent repairman, on July 12, 2016.(see copies of attached invoices).Ms [redacted] and Ms [redacted] were unhappy with their new apartment and with our rate of response and voiced their concerns to both my son and myselfWe reiterated that we were willing to continue to try to correct these issues but they became angry and expresseda desire to moveThey made several derogatory remarks concerning our professionalismand our company so it became clear that we were at an impasse.On July 26, we agreed to terminate the lease for [redacted] and agreed toreleaseMs [redacted] and Ms [redacted] from their future rent obligation after July 26, providedthatthey returned any keys that they had for the apartment and to remove their personalbelongingsand that their be no damage done to the apartmentWe refunded half of their securitydeposit($300.00) and retained the other half ($300.00) as a reletting fee per paragraph of theleasecontract for breaking the terms of the lease.This has been a very frustrating experience for all concernsWe did not ask them toleave, it wastheir choiceI personally went by the property with Ms [redacted] to see the items that shewasvoicing and had someone go by there that very day to make repairsWe released themfrom theircontratural obligation of paying rent for eleven months from August thru June 2017which wouldhave amounted to approximately $6600.00.Sincerely, [redacted]

Dear [redacted]: We would like to respond to Ms. Blake's and Ms. [redacted]'s compaint regarding the duplex...

they rented on July 1, 2016 with our firm. We categorically dispute their allegations and will provide evidence that we attempted to work with the concerns about the property that they brought to us. They were first introduced to us by their another agent, [redacted], who is an agent with RE/MAX Homestead here in Killeen. Ms [redacted] acted as a Buyer's agent and was making a referral around June 22-23rd, 2016. Ms [redacted] checked out a key and showed them this unit, they then came to our office, said they were interested in renting this unit and we told them that they would both need to fill out a rental application and pay a $25.00 application fee so we could do our normal due diligence. They were also aware that we were offering a $200.00 move-in special of the first month's rent when they signed a year lease after being told that their application was approved .Their application was approved on June 24th, 2016 and they put up a security deposit of $600.00. They asked to be able to move in on July 1, 2016 and asked us to hold the apartment until that time and we agreed to work with them. On July 1, 2016 they signed a one year lease that was to begin on July 1, 2016 and end on June 30, 2017. They also signed an Addendum Regarding Lead- Based Paint because this duplex was originally built before 1978 and is required as part of the lease. They received their $200.00 off their first month's rent for signing a one year lease and paid only $400.00 for June rent. We then paid a $60.00 referral fee to their agent's Real Estate Company (RE/Max Homestead) for referring them to us on July 5th. Ms. [redacted] and Ms. [redacted] received a copy of their lease agreement, a copy of the Lead-Based Paint Addendum, a Residential Lease Inventory and Inspection Form to fill our and return to us within three days, and keys to the unit.
After returning their Residential Lease Inventory and Inspection Form, they brought to our attention that there were some items that needed to be addressed on July 6, 2016. We told them we would have the appropriate service companies call and set up appointments
to fix the problems the they brought to our attention. We contacted Ellis Air Systems to check their air conditioner on July 6, 2016 (Inv. # [redacted]), Bell County Pest Control on July 12, 2016 (Inv. # [redacted]) and [redacted], independent repairman, on July 12, 2016.
(see copies of attached invoices).
Ms. [redacted] and Ms. [redacted] were unhappy with their new apartment and with our rate of response and voiced their concerns to both my son and myself. We reiterated that we were willing to continue to try to correct these issues but they became angry and expressed
a desire to move. They made several derogatory remarks concerning our professionalism
and our company so it became clear that we were at an impasse.
On July 26, 2016 we agreed to terminate the lease for [redacted] and agreed to
release
Ms. [redacted] and Ms. [redacted] from their future rent obligation after July 26, 2016 provided
that
they returned any keys that they had for the apartment and to remove their personal
belongings
and that their be no damage done to the apartment. We refunded half of their security
deposit
($300.00) and retained the other half ($300.00) as a reletting fee per paragraph 27 of the
lease
contract for breaking the terms of the lease.
This has been a very frustrating experience for all concerns. We did not ask them to
leave, it was
their choice. I personally went by the property with Ms. [redacted] to see the items that she
was
voicing and had someone go by there that very day to make repairs. We released them
from their
contratural obligation of paying rent for eleven months from August 2016 thru June 2017
which would
have amounted to approximately $6600.00.
Sincerely,
[redacted]

Dear [redacted]: We would like to respond to Ms. Blake's and Ms. [redacted]'s compaint regarding the duplex they rented on July 1, 2016 with our firm. We categorically dispute their allegations and will provide evidence that we attempted to work with the concerns about the property that they brought to us....

They were first introduced to us by their another agent, [redacted], who is an agent with RE/MAX Homestead here in Killeen. Ms [redacted] acted as a Buyer's agent and was making a referral around June 22-23rd, 2016. Ms [redacted] checked out a key and showed them this unit, they then came to our office, said they were interested in renting this unit and we told them that they would both need to fill out a rental application and pay a $25.00 application fee so we could do our normal due diligence. They were also aware that we were offering a $200.00 move-in special of the first month's rent when they signed a year lease after being told that their application was approved .Their application was approved on June 24th, 2016 and they put up a security deposit of $600.00. They asked to be able to move in on July 1, 2016 and asked us to hold the apartment until that time and we agreed to work with them. On July 1, 2016 they signed a one year lease that was to begin on July 1, 2016 and end on June 30, 2017. They also signed an Addendum Regarding Lead- Based Paint because this duplex was originally built before 1978 and is required as part of the lease. They received their $200.00 off their first month's rent for signing a one year lease and paid only $400.00 for June rent. We then paid a $60.00 referral fee to their agent's Real Estate Company (RE/Max Homestead) for referring them to us on July 5th. Ms. [redacted] and Ms. [redacted] received a copy of their lease agreement, a copy of the Lead-Based Paint Addendum, a Residential Lease Inventory and Inspection Form to fill our and return to us within three days, and keys to the unit.After returning their Residential Lease Inventory and Inspection Form, they brought to our attention that there were some items that needed to be addressed on July 6, 2016. We told them we would have the appropriate service companies call and set up appointmentsto fix the problems the they brought to our attention. We contacted Ellis Air Systems to check their air conditioner on July 6, 2016 (Inv. # [redacted]), Bell County Pest Control on July 12, 2016 (Inv. # [redacted]) and [redacted], independent repairman, on July 12, 2016.(see copies of attached invoices).Ms. [redacted] and Ms. [redacted] were unhappy with their new apartment and with our rate of response and voiced their concerns to both my son and myself. We reiterated that we were willing to continue to try to correct these issues but they became angry and expresseda desire to move. They made several derogatory remarks concerning our professionalismand our company so it became clear that we were at an impasse.On July 26, 2016 we agreed to terminate the lease for [redacted] and agreed toreleaseMs. [redacted] and Ms. [redacted] from their future rent obligation after July 26, 2016 providedthatthey returned any keys that they had for the apartment and to remove their personalbelongingsand that their be no damage done to the apartment. We refunded half of their securitydeposit($300.00) and retained the other half ($300.00) as a reletting fee per paragraph 27 of theleasecontract for breaking the terms of the lease.This has been a very frustrating experience for all concerns. We did not ask them toleave, it wastheir choice. I personally went by the property with Ms. [redacted] to see the items that shewasvoicing and had someone go by there that very day to make repairs. We released themfrom theircontratural obligation of paying rent for eleven months from August 2016 thru June 2017which wouldhave amounted to approximately $6600.00.Sincerely,[redacted]