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Marsau's Auto Parts

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Marsau's Auto Parts Reviews (2)

Mr*** brought this generator in about a year ago and we replaced an armature and other small partsYou cannot take the generator apart without damaging the brushesSeveral months later he returned the generator claiming that it did not operateI put it on our tester in front of him and
showed him that it did indeed operate just fineHe didn't seem to know how to hook up the terminals properly so I showed him
He left and came back several months later claiming that it still didn't workHe told me that he had "re-wired" his tractorAfter showing him AGAIN that it did operate correctly, he claimed that I didn't replace the parts that I said we did and wanted to "verify" that they were replacedI said that I would do that but I would charge him a labor charge because the generator was working fineHe agreedI took it apart and verified that all parts replaced before were indeed there and replaced the brushes that were damaged upon dissassembly, as they usually are, and rebilled him for the laborHe called me a liar and stated that the original technician had not replaced the armatureI asked him how he knew that and he had no answerWhen he replaced the generator on the tractor the third time it magically started to work properlyOf course, they had finally attached the equipment properly after they had "re-wired" the tractorThis was all reported by the customerHe became belligerant and I ordered him out of my storeI have no idea where his invoices arehe WAS given them at the time of pickup of the equipment and it's the customers responsibility to keep his own receipts
Mr *** got very personal and hostileWe repair thousands of such pieces of equipment every year since and do what we say we doI'm sorry that My *** felt like he wasn't treated well, but he admitted that he had "re-wired" his tractor and it was clear that he didn't know how generators workedI can't control if a customer hooks a piece of equipment up incorrectly as Mr *** didIn fact he now has a generator that we have worked on twice and now operates correctly after HE rewired his tractorI changed nothing after the first rebuild except the brushes that had to be replaced at a small charge when dissassembling and re-assembling the equipment
*** *** pres

Complaint: ***
I am rejecting this response because: His story is misleading at bestThrough Certified mail I have sent him a check which included the interest, he had also told me he wanted postage for sending me bills and that was also includedThe check was for $Having sent him my payment I still contend he never did any of the work properly the 1st time if in fact it was done at all, I favor the latter
At this point my best option was to just give him the money but still claim I have been fouled and extortedThank You for all your help in this matter
*** ***

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Address: 203 S. 2nd St., Sterling, Colorado, United States, 80751


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