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Marsau's Auto Parts Reviews (1)

Mr. [redacted] brought this generator in about a year ago and we replaced an armature and other small parts. You cannot take the generator apart without damaging the brushes. Several months later he returned the generator claiming that it did not operate. I put it on our tester in front of him and...

showed  him that it did indeed operate just fine. He didn't seem to know how to hook up the terminals properly so I showed him.
He left and came back several months later claiming that it still didn't work. He told me that he had "re-wired" his tractor. After showing him AGAIN that it did operate correctly, he claimed that I didn't replace the parts that I said we did and wanted to "verify" that they were replaced. I said that I would do that but I would charge him a labor charge because the generator was working fine. He agreed. I took it apart and verified that all parts replaced before were indeed there and replaced the brushes that were damaged upon dissassembly, as they usually are, and rebilled him for the labor. He called me a liar and stated that the original technician had not replaced the armature. I asked him how he knew that and he had no answer. When he replaced the generator on the tractor the third time it magically started to work properly. Of course, they had finally attached the equipment properly after they had "re-wired" the tractor. This was all reported by the customer. He became belligerant and I ordered him out of my store. I have no idea where his invoices are. he WAS given them at the time of pickup of the equipment and it's the customers responsibility to keep his own receipts.
Mr [redacted] got very personal and hostile. We repair thousands of such pieces of equipment every year since 1928 and do what we say we do. I'm sorry that My [redacted] felt like he wasn't treated well, but he admitted that he had "re-wired" his tractor and it was clear that he didn't know how generators worked. I can't control if a customer hooks a piece of equipment up incorrectly as Mr [redacted] did. In fact he now has a generator that we have worked on twice and now operates correctly after HE rewired his tractor. I changed nothing after the first rebuild except the brushes that had to be replaced at a small charge when dissassembling and re-assembling the equipment.
[redacted] pres
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