Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
The
complainant is correct in stating that Marsh has a policy whereby it provides...
a
$0.05 per bag credit to customers who bring their own bag to the store for
re-use in purchasing products on a subsequent shopping trip. Specifically, to
promote conservation and to protect the environment, all stores under banners
operated by Marsh (i.e., Marsh the Marketplace, O'Malia Food Markets and Main
Street Market) offer a customer who brings sack(s) used for purchases back to
the store for re-use in bagging a subsequent purchase a credit of $0.05 per
bag. However, a condition of eligibility for the credit is that the customer must receive it at the time the customer
brings the bag in for use in connection with the subsequent purchase (emphasis
intentional).
Clearly, the complainant
did not receive the credit or ask for it when he made the purchase in question.
As noted in the Complaint, complainant made the purchase on March 1, 2014, but
the "problem" (i.e., receiving the credit) did not arise until March
4, 2014. On the face of the complaint itself, complainant did not receive the
credit at the time of purchase, nor did he request the credit until several
days later.
A more
recent sequence of events with respect to complainant's failure to comply with
even the minimal requirements for eligibility for the credit is even more
demonstrative of Marsh's efforts to respond to his complaint notwithstanding
his failure to qualify for the credit. Specifically, on July 18, 2014,
complainant entered the store and asked for sack credits for purchases made
prior to that date. The store manager asked the complainant for receipts to
document his purchases. Complainant's response was that he did not think he
needed receipts, but he advised that he would provide the receipts. Complainant
returned to the store on the following Saturday and provided the store manager
with seventy-one (71) receipts.
The store manager explained
to the Complainant that it would take about twenty (20) minutes to review the
receipts in order to respond to his claim. Complainant declined the store
manager's offer to wait until completion of the review of the receipts, but
added that he would be back later that day. However, the store manager did ring
up a purchase by complainant at that time; notably, complainant did not bring
any bags in for credit in connection with that purchase.
The
store manager's audit revealed that the receipts covered the period August of
2012 to July 7, 2014. Of the seventy-one (71) receipts that complainant
submitted in support of his claim, complainant had already received the bag
credit on two (2) of the purchases. As for the remainder of the purchases,
ninety percent (90%) were for two (2) or fewer items and none of the receipts
documented purchases of more than five (5) items. Also, the remaining receipts
did not reflect a bag credit.
Included
among the receipts that complainant provided were eight (8) receipts from July
of 2014. The store manager arranged for a review of the videotape of the
complainant's purchases evidenced by these receipts; complainant did not bring
a bag in for any of these purchases and, therefore, was not entitled to the
credit.
Notwithstanding
complainant's failure to comply with the policy, the store manager gave him
$3.45 (69 bags X $0.05 = $3.45) and, amazingly, a Ten and No/100 Dollar ($10.00) Gift Card for his trouble (emphasis
intentional). The store manager also explained to complainant that, going
forward, complainant must (1) re-use a bag from a previous purchase and (2)
receive the credit at the time of purchase in order to receive the bag credit.
Again, notably, at that time, complainant purchased a two (2) liter bottle of
Coke and did not provide a previously-used bag in connection with that
purchase.
The
reasons for the requiring receipt of the bag credit at the time of actual
purchase are obvious. If it were simply a matter of a customer claiming
after-the-fact that he or she re-used a bag from a previous purchase, Marsh
would be providing much more in the way of credits, but the landfills would not
diminish one iota in size.
Accordingly,
it is imperative that complainant understand the need to receive the credit at
the time of purchase and not days, weeks, months or even years down the road.
Marsh has been more than accommodating to complainant with regard to the bag
credit and Marsh will provide no further accommodations to complainant with
respect to the bag credit.
If you
have any questions on these matters or need to discuss, please call.
We
appreciate your involvement in and consideration of this matter and your
communication to complainant of what he needs to do in order to receive the bag
credit in the future. If complainant persists in claiming the credit without
following the rules, Marsh will consider other options for dealing with
complainant.
Sincerely
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
The
complainant is correct in stating that Marsh has a policy whereby it provides...
a
$0.05 per bag credit to customers who bring their own bag to the store for
re-use in purchasing products on a subsequent shopping trip. Specifically, to
promote conservation and to protect the environment, all stores under banners
operated by Marsh (i.e., Marsh the Marketplace, O'Malia Food Markets and Main
Street Market) offer a customer who brings sack(s) used for purchases back to
the store for re-use in bagging a subsequent purchase a credit of $0.05 per
bag. However, a condition of eligibility for the credit is that the customer must receive it at the time the customer
brings the bag in for use in connection with the subsequent purchase (emphasis
intentional).
Clearly, the complainant
did not receive the credit or ask for it when he made the purchase in question.
As noted in the Complaint, complainant made the purchase on March 1, 2014, but
the "problem" (i.e., receiving the credit) did not arise until March
4, 2014. On the face of the complaint itself, complainant did not receive the
credit at the time of purchase, nor did he request the credit until several
days later.
A more
recent sequence of events with respect to complainant's failure to comply with
even the minimal requirements for eligibility for the credit is even more
demonstrative of Marsh's efforts to respond to his complaint notwithstanding
his failure to qualify for the credit. Specifically, on July 18, 2014,
complainant entered the store and asked for sack credits for purchases made
prior to that date. The store manager asked the complainant for receipts to
document his purchases. Complainant's response was that he did not think he
needed receipts, but he advised that he would provide the receipts. Complainant
returned to the store on the following Saturday and provided the store manager
with seventy-one (71) receipts.
The store manager explained
to the Complainant that it would take about twenty (20) minutes to review the
receipts in order to respond to his claim. Complainant declined the store
manager's offer to wait until completion of the review of the receipts, but
added that he would be back later that day. However, the store manager did ring
up a purchase by complainant at that time; notably, complainant did not bring
any bags in for credit in connection with that purchase.
The
store manager's audit revealed that the receipts covered the period August of
2012 to July 7, 2014. Of the seventy-one (71) receipts that complainant
submitted in support of his claim, complainant had already received the bag
credit on two (2) of the purchases. As for the remainder of the purchases,
ninety percent (90%) were for two (2) or fewer items and none of the receipts
documented purchases of more than five (5) items. Also, the remaining receipts
did not reflect a bag credit.
Included
among the receipts that complainant provided were eight (8) receipts from July
of 2014. The store manager arranged for a review of the videotape of the
complainant's purchases evidenced by these receipts; complainant did not bring
a bag in for any of these purchases and, therefore, was not entitled to the
credit.
Notwithstanding
complainant's failure to comply with the policy, the store manager gave him
$3.45 (69 bags X $0.05 = $3.45) and, amazingly, a Ten and No/100 Dollar ($10.00) Gift Card for his trouble (emphasis
intentional). The store manager also explained to complainant that, going
forward, complainant must (1) re-use a bag from a previous purchase and (2)
receive the credit at the time of purchase in order to receive the bag credit.
Again, notably, at that time, complainant purchased a two (2) liter bottle of
Coke and did not provide a previously-used bag in connection with that
purchase.
The
reasons for the requiring receipt of the bag credit at the time of actual
purchase are obvious. If it were simply a matter of a customer claiming
after-the-fact that he or she re-used a bag from a previous purchase, Marsh
would be providing much more in the way of credits, but the landfills would not
diminish one iota in size.
Accordingly,
it is imperative that complainant understand the need to receive the credit at
the time of purchase and not days, weeks, months or even years down the road.
Marsh has been more than accommodating to complainant with regard to the bag
credit and Marsh will provide no further accommodations to complainant with
respect to the bag credit.
If you
have any questions on these matters or need to discuss, please call.
We
appreciate your involvement in and consideration of this matter and your
communication to complainant of what he needs to do in order to receive the bag
credit in the future. If complainant persists in claiming the credit without
following the rules, Marsh will consider other options for dealing with
complainant.
Sincerely
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]