Marsha Curry & Associates

We are very sorry that you are experiencing issues with your air compressor.  We will assist in any way possible to get this matter resolved, but we are required to follow the warranty process put forth by the manufacturer which allows them to investigate and ensure proper use, maintenance, and...

to answer any further technical questions regarding their product.  We tried to call you on the phone number associated with the order.  We have been in contact with [redacted].  They have assigned a technician that is willing and able to work with you directly to resolve this matter.  If the technician determines the unit cannot be repaired due to a defect, they will provide their findings to us.  We can then work with the manufacturer to replace the item. Please feel free to contact [redacted] our Air Compressor Product Expert, directly as he is working on this issue with [redacted].  He can be reached at [redacted]-[redacted] We appreciate your patience and cooperation as we work to resolve this issue.

We are sorry that the customer is having issues with his purchase. Unfortunately, we cannot approve a return as the generators have been gassed. The customer has had the generators to service but they agree there is nothing wrong with the units, they are simply not working for what he needs them...

for. We cannot ever guarantee that a generator will run a customer's RV air conditioning unit. We can only give recommendations based on the information a customer provides to us. The customer received his order on May 17 but did not contact us until August 29. He is well outside our 30 day return policy. Please review: https://www.electricgeneratorsdirect.com/returns.php