Marshall Contracting, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Despite personal requests, requests through a lawyer and through a complaint through the *** County Department of Consumer affairs, M*** has failed to take responsibility for his actions and honor the contract he entered into with me. Instead M*** has responded unprofessionally with acts of intimidation, name-calling and libel, in part evidenced by the tone and content of his responses. M*** has repeatedly refused provide a list of subs and vendors with proof of payment, failed to take responsibility for not getting inspections done, failed to take responsibility for not following structural plans, failed take responsibility for not building to code and refused to discuss appropriate remediation of the myriad problems incurred by his building practices MrM*** did not have permission from me, the licensed architect or the licensed engineer to deviate from the structural plans. Had M*** been complying with local laws and our contract and getting appropriate inspections done, we would have learned about the deviations from plan and code sooner and been able to address remediate these problems in a much more timely and less costly fashion. Please find attached letters from the town's building inspector, *** ***, to Inspector ***, which include the inspection reports and permit requirements and clearly show that M*** failed to have inspections performed, failed to follow code and failed to follow the building laws established by the *** *** and *** *** StateI numerous e-mails, letters and photographs which support my claims, which I would gladly submit if needed I have a signed contract with M*** stating both parties responsibilitiesI completed my responsibilities, but M*** breached his end of the contract in multiple areas. I do hope that M*** will soon understand the seriousness of his actions and stand by the words of his contract and the laws of *** *** State and *** *** by resolving this complaint in an appropriate and professional manner.Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Unfortunately, Marshall's response amounts to a series of liesI have inspwction reports, emails and statements from the inspector, subs, engineer and witnesses, building plans, permit requirements to back up my version of the storyI am happy to provide photographs as wellAny documentation that is neededI can provide to Revdex.com.
Sincerely,*** *** *** ** *** *** *** *** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The reply to ***s foot stomping, is “I stand by my initial reply” Best, Ken M***

The business has responded.  Please see below:The following is my answer to my first complaint in approximately 30 years; This is an untrue letter prepared by [redacted] (aka [redacted] the architect, aka [redacted] the construction coordinator, aka [redacted] the attorney, aka [redacted] the...

author).The wall in question was designed by [redacted] and started out a small garden type retaining wall, then kept adding and adding. Floor joist were to be 16” o.c. and approved by engineer. No specific plywood was specked out and the OCB board was stronger as it’s tongue and groove and waterproof.  The roof “was” installed correctly, designed poorly by [redacted] and far from the design of original drawing by real architect. No such post was required , the roof overhang was designed to be self supporting.  When Marshall noticed [redacted] trying to squeeze in a great deal of additional work and calling part of contract, Marshall confronted [redacted] and this became very controversial.Inspections were in fact done, project would have been stopped by building department long before the 95% completion point, all plumbing and electrical were filed by license trades. The heating cables are not to be installed under toilets, vanities, etc., this was installed correctly.  The accusation of breaking into house to cover up anything is simply a lie.  Subs were paid for services rendered and still work with me as they have for many years.  The menacing note read “[redacted], please don’t involve my family in your twisted games” as she first sent my wife a threatening letter from her attorney disguised as a greeting card.  The card sent to her * year old son was sincere as I was very fond of him. [redacted] became a very frustrated woman after she couldn’t get away with trying to rip off Marshall and appears to still be frustrated  to this day, with making false accusations.  This project ended between us over a year ago.  Holy *_ _ * move on! Ken M[redacted]Marshall Contracting, Inc.

Review: I hired Marshall Contracting, Inc for an addition/remodel. M[redacted] failed to do work as per plans and failed to get inspections done. For example, he poured a 10" footing rather than a 12" footing. The entire north wall and north west corner had no footing poured at all, just chip board back filled with dirt and a small amount of rebar. Floor joists were specified as every 12", he put them every 16" and in one spot every 21". He was supposed to use plywood for the subfloor and sub roof and substituted cheaper OSB board without permission. He installed the roof incorrectly and failed to waterproof the home, so water was leaking in for months. It took 2 months to address the first leak, and the others developed as he was being fired. He also failed to follow plans by not installing a structural post at entrance or any structural attachment (Y yoke) to attach the roof canopy to the house. As inspections were not done, it wasn't until near the end of the job, when the home owner began noticing shoddy work and a failing retaining wall that she checked for inspections and found that they hadn't been done as contractor said. The contractor had tiled a bathroom with no rough inspection of the bathroom plumbing. M[redacted] had drywalled and painted with virtually no inspection beyond a preliminary footing inspection, so drywall had to be cut open, entire hill had to be re-excavated to allow for inspections, which then determined that many things failed inspection or were missing altogether and had to be torn out and redone. We even had to get the engineer to come back for remediation plans as M[redacted] had not followed the plans and the structure was already built. Furthermore, M[redacted] did electrical and plumbing work without a license against the contract and it was done in such a way that it was deemed a hazard and had to be redone. He also did some of the plumbing/electrical and all of the HVAC work without appropriate permits. Meanwhile, he charged the client for his services and was paid. He failed to reimburse client for things like roof deck tiles and high hats, which were included in the contract. He bought heat mats which were not the ones specified in the contract and which were also not UL listed. He installed a heat cable which was too short for the bathroom (15" sqft rather than approx 35sqft). The list goes on. I have the inspection reports and a letter from the inspector to the county. Had he done the appropriate inspections, we would have been able to see at each step that he was not following the plans or following code. We were living in the house with small children through the entire project. He also broke into the house and covered up areas with concrete that the inspector had specifically asked him to reveal by removing forms. He also failed to show up for work on many days, failed to pay subs for items he charged me for (verbally reported to me by the subs after I began inquiring just before we fired M[redacted]) and failed to address problems or safety hazards adequately or in a timely fashion. M[redacted] also failed to provide me a list of subs and vendors with proof of payment upon request and failed to sign for letters from our lawyer asking for this. After he received the aforementioned letters from the lawyer, he sent a menacing note to me in a greeting card addressed in colored pencil to my * year old son. Everything is documented in photos, e-mails, police reports and with the town building dept.Desired Settlement: I would like to be reimbursed for credits due and cost to rebuild addition to follow code/plans and remediate hazards created by Marshall Contracting, Inc.

I would also like future clients to be aware of this complaint.

Business

Response:

The business has responded. Please see below:The following is my answer to my first complaint in approximately 30 years; This is an untrue letter prepared by [redacted] (aka [redacted] the architect, aka [redacted] the construction coordinator, aka [redacted] the attorney, aka [redacted] the author).The wall in question was designed by [redacted] and started out a small garden type retaining wall, then kept adding and adding. Floor joist were to be 16” o.c. and approved by engineer. No specific plywood was specked out and the OCB board was stronger as it’s tongue and groove and waterproof. The roof “was” installed correctly, designed poorly by [redacted] and far from the design of original drawing by real architect. No such post was required , the roof overhang was designed to be self supporting. When Marshall noticed [redacted] trying to squeeze in a great deal of additional work and calling part of contract, Marshall confronted [redacted] and this became very controversial.Inspections were in fact done, project would have been stopped by building department long before the 95% completion point, all plumbing and electrical were filed by license trades. The heating cables are not to be installed under toilets, vanities, etc., this was installed correctly. The accusation of breaking into house to cover up anything is simply a lie. Subs were paid for services rendered and still work with me as they have for many years. The menacing note read “[redacted], please don’t involve my family in your twisted games” as she first sent my wife a threatening letter from her attorney disguised as a greeting card. The card sent to her * year old son was sincere as I was very fond of him. [redacted] became a very frustrated woman after she couldn’t get away with trying to rip off Marshall and appears to still be frustrated to this day, with making false accusations. This project ended between us over a year ago. Holy *_ _ * move on! Ken M[redacted]Marshall Contracting, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Unfortunately, Marshall's response amounts to a series of lies. I have inspwction reports, emails and statements from the inspector, subs, engineer and witnesses, building plans, permit requirements to back up my version of the story. I am happy to provide photographs as well. Any documentation that is needed. I can provide to Revdex.com.

Sincerely,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The reply to [redacted]s foot stomping, is “I stand by my initial reply”. Best, Ken M[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Despite personal requests, requests through a lawyer and through a complaint through the [redacted] County Department of Consumer affairs, M[redacted] has failed to take responsibility for his actions and honor the contract he entered into with me. Instead M[redacted] has responded unprofessionally with acts of intimidation, name-calling and libel, in part evidenced by the tone and content of his responses. M[redacted] has repeatedly refused provide a list of subs and vendors with proof of payment, failed to take responsibility for not getting inspections done, failed to take responsibility for not following structural plans, failed take responsibility for not building to code and refused to discuss appropriate remediation of the myriad problems incurred by his building practices. Mr. M[redacted] did not have permission from me, the licensed architect or the licensed engineer to deviate from the structural plans. Had M[redacted] been complying with local laws and our contract and getting appropriate inspections done, we would have learned about the deviations from plan and code sooner and been able to address remediate these problems in a much more timely and less costly fashion. Please find attached 2 letters from the town's building inspector, [redacted], to Inspector [redacted], which include the inspection reports and permit requirements and clearly show that M[redacted] failed to have inspections performed, failed to follow code and failed to follow the building laws established by the [redacted] and [redacted] State. I numerous e-mails, letters and photographs which support my claims, which I would gladly submit if needed. I have a signed contract with M[redacted] stating both parties responsibilities. I completed my responsibilities, but M[redacted] breached his end of the contract in multiple areas. I do hope that M[redacted] will soon understand the seriousness of his actions and stand by the words of his contract and the laws of [redacted] State and [redacted] by resolving this complaint in an appropriate and professional manner.Sincerely,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,