We Plastered for [redacted] pool N spa on Tuesday, August at the pool located at Fredericksburg Drive in San Marcos TexasAs per our contract, which it was signed by [redacted] , states that [redacted] Pools agreed to pay us once the job was completed, it also stipulates that invoices past days have a 10% late fee added and invoices past days are subject to lien When the job was completed we only received a payment in the amount of $2,- half the total from the invoice $4, Attempting to get paid the remaining balance ($2,182.75) we faxed the invoice, several emails were send (without reply, and also several phone calls were made to [redacted] Pools and one of the the responses from their secretary was that she was not aware of the specifics and she was going to give the message to Mr& Mrs [redacted] , a few days passed and we did not hear from them We called them again and the response was that they were going to pay us to weeks after we plaster the pool in San Marcos, we told them that we did not agreed to those terms and that they had signed our contract agreeing to pay us the same day the plaster was completed, once again we let them know the stipulations on the contract by phone and by email, at this time we did not want to file a lien against the property because we knew that [redacted] Pools had gotten paid for the job in San Marcos On October 9, Marshall Plaster told them what the late fees were accumulating and that we were willing to set up payment arrangements without the late fees but we got no reply from themWe kept calling and leaving messages and they never called us backIt was until days from the day of the plaster on October 22nd that [redacted] replied the email we had send her on October 9, saying that they mailed us a check and it was returned due to the wrong address this is true but they mailed the check on October 2013, days after we plaster the pool and they did not let us know they had mail the check or what address they mailed to, the same day October 22nd we gave [redacted] a new mailing address and she said that they were going to mail it, she lied because we waited days and there was still no check On October 30th we called and left a message, as well as an email and yet got no reply until the next day October 31st, [redacted] replied to our email saying that the check was put on the mail that day October 2013, days after she told us that she was going to mail it, again we replied telling her that she had told us the same thing days before on October 22nd we let her know again about the fees, she replied back saying that she was out of the office and also said "what late fees I don't think I owe you late fees I should just pay you what I owe" ($2,182.75) - days after the job was done days passed, phone calls were made, emails were sent without reply and no checkOn November we received a check in the amount of $10,for an estimate we gave them (September 5, 2013) for Shavano Oaks in San Antonio, we told them that before we schedule any pool for plaster we had to get paid what it was owed for the San Marcos job plus fees and that they had to pay us up front for any other future jobsAt this time they told us that the check was sent to us by mistake and that Marshall Plaster was not chosen to do the Shavano project and asked for a refund We told [redacted] to pay us was it was owed plus fees and we would refund the check, her response was, "get only $2,from the $10,and refund the rest" she was not willing to pay the late feesMarshall Plaster told her that we were going to wait until the check had cleared and that we would deduct the money from the invoice but after days of no payment and late fees added, there was no money to be refunded, on the contrary their invoice is still open with late fees ($500) We had a signed contract that they chose not to honor it and ignore our willingness to resolve this issue but she or they didn't careWe owe them nothing Sincerely Marshall Plaster [redacted] ***, tx ***
Complaint: [redacted]
I am rejecting this response because: I did not sign any agreement with them for the money they wrongfully kept and are refusing to return. They did not perform work inwhich they were paid and they are refusing to refund my money. They are attempting to extort money saying I owe them on another job in which they are backcharging late fees per day. None of their paperwork states there is a DAILY fee which they are claiming. I have attached a copy of their estimate and payment for this estimate for work which was never performed and they owe me a refund.
Regards,
[redacted]
We Plastered for [redacted] pool N spa on Tuesday, August 20 2013 at the pool located at Fredericksburg Drive in San Marcos Texas. As per our contract, which it was signed by [redacted], states that [redacted] Pools agreed to pay us once the...
job was completed, it also stipulates that invoices past 30 days have a 10% late fee added and invoices past 45 days are subject to lien.
When the job was completed we only received a payment in the amount of $2,182.75 - half the total from the invoice $4,365.50. Attempting to get paid the remaining balance ($2,182.75) we faxed the invoice, several emails were send (without reply, and also several phone calls were made to [redacted] Pools and one of the the responses from their secretary was that she was not aware of the specifics and she was going to give the message to Mr. & Mrs. [redacted], a few days passed and we did not hear from them.
We called them again and the response was that they were going to pay us 4 to 6 weeks after we plaster the pool in San Marcos, we told them that we did not agreed to those terms and that they had signed our contract agreeing to pay us the same day the plaster was completed, once again we let them know the stipulations on the contract by phone and by email, at this time we did not want to file a lien against the property because we knew that [redacted] Pools had gotten paid for the job in San Marcos.
On October 9, 2013 Marshall Plaster told them what the late fees were accumulating and that we were willing to set up payment arrangements without the late fees but we got no reply from them. We kept calling and leaving messages and they never called us back. It was until 61 days from the day of the plaster on October 22nd that [redacted] replied the email we had send her on October 9, saying that they mailed us a check and it was returned due to the wrong address this is true but they mailed the check on October 9 2013, 50 days after we plaster the pool and they did not let us know they had mail the check or what address they mailed to, the same day October 22nd 2013 we gave [redacted] a new mailing address and she said that they were going to mail it, she lied because we waited 8 days and there was still no check.
On October 30th 2013 we called and left a message, as well as an email and yet got no reply until the next day October 31st, [redacted] replied to our email saying that the check was put on the mail that day October 31 2013, 9 days after she told us that she was going to mail it, again we replied telling her that she had told us the same thing 9 days before on October 22nd we let her know again about the fees, she replied back saying that she was out of the office and also said "what late fees I don't think I owe you late fees I should just pay you what I owe" ($2,182.75) - 72 days after the job was done.
12 days passed, phone calls were made, emails were sent without reply and no check. On November 12 we received a check in the amount of $10,599.50 for an estimate we gave them (September 5, 2013) for Shavano Oaks in San Antonio, we told them that before we schedule any pool for plaster we had to get paid what it was owed for the San Marcos job plus fees and that they had to pay us up front for any other future jobs. At this time they told us that the check was sent to us by mistake and that Marshall Plaster was not chosen to do the Shavano project and asked for a refund.
We told [redacted] to pay us was it was owed plus fees and we would refund the check, her response was, "get only $2,282.75 from the $10,599.50 and refund the rest" she was not willing to pay the late fees. Marshall Plaster told her that we were going to wait until the check had cleared and that we would deduct the money from the invoice but after 90 days of no payment and late fees added, there was no money to be refunded, on the contrary their invoice is still open with late fees ($500).
We had a signed contract that they chose not to honor it and ignore our willingness to resolve this issue but she or they didn't care. We owe them nothing.
Sincerely
Marshall Plaster
[redacted], tx [redacted]
We Plastered for [redacted] pool N spa on Tuesday, August at the pool located at Fredericksburg Drive in San Marcos TexasAs per our contract, which it was signed by [redacted] , states that [redacted] Pools agreed to pay us once the job was completed, it also stipulates that invoices past days have a 10% late fee added and invoices past days are subject to lien When the job was completed we only received a payment in the amount of $2,- half the total from the invoice $4, Attempting to get paid the remaining balance ($2,182.75) we faxed the invoice, several emails were send (without reply, and also several phone calls were made to [redacted] Pools and one of the the responses from their secretary was that she was not aware of the specifics and she was going to give the message to Mr& Mrs [redacted] , a few days passed and we did not hear from them We called them again and the response was that they were going to pay us to weeks after we plaster the pool in San Marcos, we told them that we did not agreed to those terms and that they had signed our contract agreeing to pay us the same day the plaster was completed, once again we let them know the stipulations on the contract by phone and by email, at this time we did not want to file a lien against the property because we knew that [redacted] Pools had gotten paid for the job in San Marcos On October 9, Marshall Plaster told them what the late fees were accumulating and that we were willing to set up payment arrangements without the late fees but we got no reply from themWe kept calling and leaving messages and they never called us backIt was until days from the day of the plaster on October 22nd that [redacted] replied the email we had send her on October 9, saying that they mailed us a check and it was returned due to the wrong address this is true but they mailed the check on October 2013, days after we plaster the pool and they did not let us know they had mail the check or what address they mailed to, the same day October 22nd we gave [redacted] a new mailing address and she said that they were going to mail it, she lied because we waited days and there was still no check On October 30th we called and left a message, as well as an email and yet got no reply until the next day October 31st, [redacted] replied to our email saying that the check was put on the mail that day October 2013, days after she told us that she was going to mail it, again we replied telling her that she had told us the same thing days before on October 22nd we let her know again about the fees, she replied back saying that she was out of the office and also said "what late fees I don't think I owe you late fees I should just pay you what I owe" ($2,182.75) - days after the job was done days passed, phone calls were made, emails were sent without reply and no checkOn November we received a check in the amount of $10,for an estimate we gave them (September 5, 2013) for Shavano Oaks in San Antonio, we told them that before we schedule any pool for plaster we had to get paid what it was owed for the San Marcos job plus fees and that they had to pay us up front for any other future jobsAt this time they told us that the check was sent to us by mistake and that Marshall Plaster was not chosen to do the Shavano project and asked for a refund We told [redacted] to pay us was it was owed plus fees and we would refund the check, her response was, "get only $2,from the $10,and refund the rest" she was not willing to pay the late feesMarshall Plaster told her that we were going to wait until the check had cleared and that we would deduct the money from the invoice but after days of no payment and late fees added, there was no money to be refunded, on the contrary their invoice is still open with late fees ($500) We had a signed contract that they chose not to honor it and ignore our willingness to resolve this issue but she or they didn't careWe owe them nothing Sincerely Marshall Plaster [redacted] ***, tx ***
Complaint: [redacted]
I am rejecting this response because: I did not sign any agreement with them for the money they wrongfully kept and are refusing to return. They did not perform work inwhich they were paid and they are refusing to refund my money. They are attempting to extort money saying I owe them on another job in which they are backcharging late fees per day. None of their paperwork states there is a DAILY fee which they are claiming. I have attached a copy of their estimate and payment for this estimate for work which was never performed and they owe me a refund.
Regards,
[redacted]
We Plastered for [redacted] pool N spa on Tuesday, August 20 2013 at the pool located at Fredericksburg Drive in San Marcos Texas. As per our contract, which it was signed by [redacted], states that [redacted] Pools agreed to pay us once the...
job was completed, it also stipulates that invoices past 30 days have a 10% late fee added and invoices past 45 days are subject to lien.
When the job was completed we only received a payment in the amount of $2,182.75 - half the total from the invoice $4,365.50. Attempting to get paid the remaining balance ($2,182.75) we faxed the invoice, several emails were send (without reply, and also several phone calls were made to [redacted] Pools and one of the the responses from their secretary was that she was not aware of the specifics and she was going to give the message to Mr. & Mrs. [redacted], a few days passed and we did not hear from them.
We called them again and the response was that they were going to pay us 4 to 6 weeks after we plaster the pool in San Marcos, we told them that we did not agreed to those terms and that they had signed our contract agreeing to pay us the same day the plaster was completed, once again we let them know the stipulations on the contract by phone and by email, at this time we did not want to file a lien against the property because we knew that [redacted] Pools had gotten paid for the job in San Marcos.
On October 9, 2013 Marshall Plaster told them what the late fees were accumulating and that we were willing to set up payment arrangements without the late fees but we got no reply from them. We kept calling and leaving messages and they never called us back. It was until 61 days from the day of the plaster on October 22nd that [redacted] replied the email we had send her on October 9, saying that they mailed us a check and it was returned due to the wrong address this is true but they mailed the check on October 9 2013, 50 days after we plaster the pool and they did not let us know they had mail the check or what address they mailed to, the same day October 22nd 2013 we gave [redacted] a new mailing address and she said that they were going to mail it, she lied because we waited 8 days and there was still no check.
On October 30th 2013 we called and left a message, as well as an email and yet got no reply until the next day October 31st, [redacted] replied to our email saying that the check was put on the mail that day October 31 2013, 9 days after she told us that she was going to mail it, again we replied telling her that she had told us the same thing 9 days before on October 22nd we let her know again about the fees, she replied back saying that she was out of the office and also said "what late fees I don't think I owe you late fees I should just pay you what I owe" ($2,182.75) - 72 days after the job was done.
12 days passed, phone calls were made, emails were sent without reply and no check. On November 12 we received a check in the amount of $10,599.50 for an estimate we gave them (September 5, 2013) for Shavano Oaks in San Antonio, we told them that before we schedule any pool for plaster we had to get paid what it was owed for the San Marcos job plus fees and that they had to pay us up front for any other future jobs. At this time they told us that the check was sent to us by mistake and that Marshall Plaster was not chosen to do the Shavano project and asked for a refund.
We told [redacted] to pay us was it was owed plus fees and we would refund the check, her response was, "get only $2,282.75 from the $10,599.50 and refund the rest" she was not willing to pay the late fees. Marshall Plaster told her that we were going to wait until the check had cleared and that we would deduct the money from the invoice but after 90 days of no payment and late fees added, there was no money to be refunded, on the contrary their invoice is still open with late fees ($500).
We had a signed contract that they chose not to honor it and ignore our willingness to resolve this issue but she or they didn't care. We owe them nothing.
Sincerely
Marshall Plaster
[redacted], tx [redacted]