Marshfield Auto Center

It is true I had car towedI called them and they may have called me but we did speakI told them the clutch was smoking and not working at all and also I was losing compressionI did agree to have the clutch fixedI was never told anything about flywheelI never talked about clutch before thatI never had problem with compressionExcuse me, I had never talked about flywheel until I was called by [redacted] who called me and told me my car was ready [redacted] told me that they had sanded spots on flywheel and not to put any more money into car and also [redacted] told me that I would have trouble with certain gearsMy complaint is simple (why did they not call me before they started work or stopped the work when they knew that they flywheel probably needed replacement) they know they were in the wrong Regards, [redacted]

Please see attached

Car was towed in, couldn’t drive, clutch wouldn’t engage, push vehicle into bayCalled customer and told him clutch failedCustomer Agrees to jobRemove transmission and find clutch worn outCar dual mass flywheel, can't resurface but don’t know if anything is wrong until you drive car; re
install transmission and test drivecare shudders when in first gear and reverseAgain you don;t know until you can drive the vehicleWhen shifting into second gear was grinding, all other gears ol, This was already a problem, don’t know how long customer drove car with failing clutch till it didn’t work at allAnymore from the customer driving with failing clutch that is the result of the second gear @dual mass flywheel being ruinedExplained to customer before vehicle was picked upAs far as losing compression in engine that has nothing to do with replacing a clutchCustomer never stated a problem with the engine to usThe date is correct on invoice which is 12/4/We followed the correct procedure when a vehicle isn’t able to be driven before repairCustomer drove car too long with a bad clutchWe reject his request for a refund

It is true I had car towed. I called them and they may have called me but we did speak. I told them the clutch was smoking and not working at all and also I was losing compression. I did agree to have the clutch fixed. I was never told anything about flywheel. I never talked about clutch before that. I never had problem with compression. Excuse me, I had never talked about flywheel until I was called by [redacted] who called me and told me my car was ready. [redacted] told me that they had sanded spots on flywheel and not to put any more money into car and also [redacted] told me that I would have trouble with certain gears. My complaint is simple (why did they not call me before they started work or stopped the work when they knew that they flywheel probably needed replacement) they know they were in the wrong.
Regards,
[redacted]