Marshfield Electric and Water

I am very sorry to learn that Mr*** didn’t contact us and allow us the opportunity to re-explain our letter to him of 08/04/2014.To help you assist Mr*** I have attached a copy of that letter.As part of the accepted industry norm, Marshfield Utility does complete a credit check
on all new CustomersIn running that check, Marshfield Utilities learned of an outstanding balance left with another Wisconsin utility within the last six yearsThis indicated a high risk of potential delinquency.The rules of the Wisconsin Public Service Commission [Wisconsin Administrative Code PSC 113.0402(1)(a)] allows for a utility to request a security depositMr*** was advised, that based on these findings a deposit would be requiredOur letter explains that if Mr***’s income was at or below Federal income poverty guidelines, he may be eligible for exemption from the depositMarshfield Utility did not receive correspondence requesting an exemption and so the deposit was added to his utility bill.That deposit will be refunded to Mr*** once his account has had consecutive on-time paymentsInterest will be calculated, in accordance with an annual rate set by the Wisconsin Public Service Commission and added to that refundIn reviewing Mr***’s account again today, that consecutive month requirement has not been met and so the refund cannot yet be issued.Again, thank you for your good work and specifically in assisting us to help Mr*** understand this matter.Office SupervisorMarshfield Utilities(715) 387-*** ext ***@marshfieldutilities.org

Review: got utilities hooked up on 7-28-14 no issues there then bill came and they ran a credit check without telling me and charged 250 dollar deposit. was told id get back after 12 months todays date 4-10-16 they still have deposit....Desired Settlement: 250 deposit with 5% intrest for months after 7-15

Business

Response:

I am very sorry to learn that Mr. [redacted] didn’t contact us and allow us the opportunity to re-explain our letter to him of 08/04/2014.To help you assist Mr. [redacted] I have attached a copy of that letter.As part of the accepted industry norm, Marshfield Utility does complete a credit check on all new Customers. In running that check, Marshfield Utilities learned of an outstanding balance left with another Wisconsin utility within the last six years. This indicated a high risk of potential delinquency.The rules of the Wisconsin Public Service Commission [Wisconsin Administrative Code PSC 113.0402(1)(a)] allows for a utility to request a security deposit. Mr. [redacted] was advised, that based on these findings a deposit would be required. Our letter explains that if Mr. [redacted]’s income was at or below Federal income poverty guidelines, he may be eligible for exemption from the deposit. Marshfield Utility did not receive correspondence requesting an exemption and so the deposit was added to his utility bill.That deposit will be refunded to Mr. [redacted] once his account has had 12 consecutive on-time payments. Interest will be calculated, in accordance with an annual rate set by the Wisconsin Public Service Commission and added to that refund. In reviewing Mr. [redacted]’s account again today, that 12 consecutive month requirement has not been met and so the refund cannot yet be issued.Again, thank you for your good work and specifically in assisting us to help Mr. [redacted] understand this matter.Office SupervisorMarshfield Utilities(715) 387-[redacted] ext [redacted]@marshfieldutilities.org