Marshfield Furniture

I was in the market for a sleeper sofa. The store we were dealing with only carried Marshfield. Frustrated to find out that they are not really "custom"- they will only combine different fabrics that they have pre selected. There is not really any reason from a construction perspective, just that they select fabrics when the style is created and cannot explain why they will not allow another one of their fabrics to be substituted. Given the price and that you wait approximately 6 months now, don't really consider that "custom"

In regard to customer complaint *** *** *** of Hastings, MI--Complaint 10# *** -Customer purchased a sofa from Russell's Country Store in Battle Creek, MI-complaint of piling of sofafabric.We have no record of the customer contacting us directly in regard to this matterWe
contactedRussell's Country Store (2/2/2015) to inquire about this issueThe customer ***, contacted them byphone on 1/5/Russell's suggested they bring in a cushion for inspection on their next visit toBattle CreekCustomer brought a cushion to store on 1/22/Russel's determined that piling wasnot an obvious concern on this pieceSome small piles where noted under close examination.Customer was advised that piling is not covered under warrantyWarranty attached to sofa at time ofsale notes, "One Year Limited Warranty Upholstery Fabrics are warranted against defective material orworkmanship for one year from the date of purchase under care and useThe warranty doesnot cover: abuse, crushing, fading, heavy soiling, pet damage, piling, shading, shrinkage, the normalwearing of use."At this time we are confirming our dealer'S resolution.Sincerely,*** ***Marshfield

Marshfield is the only company that guarantees their cushions of going flat for life to the original owner. no other company that I know of does that. and as far as fabric, all fabrics are not made by the manufacturer but by mills. and they only warranty them for one year.

Marshfield is USA made, and the ONLY company that I know of that guarantees the frame and even the cushions of going flat to the original owner. No other company does that,that I know of. I believe in the company, but ALL fabrics only carry a one year warranty,

Review: We purchased a sofa Made by Marshfield and sold by Russells Furniture in Bedford Mi. After approximate 3 months the sofa fabric started to pill. At Russell's request, we took a sofa pillow down to show them. They called Marshfield (since the fabric was still under warranty) and were told that if we used fleece on the fabric, it would pill and there was nothing they could. We were not satisfied with that answer so we called Marshfield, and were basically told that the warranty didn't cover pilling. I can only imagine what is covered by their warranty. The whole thing seems ridiculous as we both have fleece robes. We have no pets and I can assure you that the sofa has been used (mostly by me, wife) and no roughhousing by grandchildren or anything else. We expect some kind of compensation by them. I can't guess what the sofa will look like after a years use.

Business

Response:

In regard to customer complaint [redacted] of Hastings, MI. --Complaint 10# [redacted] -Customer purchased a sofa from Russell's Country Store in Battle Creek, MI. -complaint of piling of sofafabric.We have no record of the customer contacting us directly in regard to this matter. We contactedRussell's Country Store (2/2/2015) to inquire about this issue. The customer [redacted], contacted them byphone on 1/5/2015. Russell's suggested they bring in a cushion for inspection on their next visit toBattle Creek. Customer brought a cushion to store on 1/22/2015. Russel's determined that piling wasnot an obvious concern on this piece. Some small piles where noted under close examination.Customer was advised that piling is not covered under warranty. Warranty attached to sofa at time ofsale notes, "One Year Limited Warranty ... Upholstery Fabrics are warranted against defective material orworkmanship for one year from the date of purchase under normal care and use. The warranty doesnot cover: abuse, crushing, fading, heavy soiling, pet damage, piling, shading, shrinkage, the normalwearing of use."At this time we are confirming our dealer'S resolution.Sincerely,[redacted]Marshfield