Marson & Marson Lumber, Inc.

*** *** Fiat apologies for the delay in getting *** *** his key fob remote and license plateThe license plate delay was caused by the state of *** having a mileage discrepancy with the Suburban purchased by *** *** *** Fiat has been waiting for *** *** to bring the
vehicle to the dealership so a state inspection could be done and the license plates could be processedIt took *** *** till June 16th to return with the vehicle so this inspection could be completed*** *** Fiat will refund *** *** for his day extension of the temporary license plate but will not compensate for "lost time, fuel and money"*** ***'s license plates have been processed and are being sent via mail today June 30th

Bill Luke Fiat has tried to contact *** *** *** to resolve the issue but has not received a response back as of yetBill Luke Fiat is willing to replace an A Pillar cover at no charge to Mr*** even though this was not noted on any legal paperwork or found to be verbally agreed toThe A
Pillar is in stock at the dealership so if Mr*** would like to setup an appointment with *** *** service advisor, give him a call at ***Thank you to Mr*** for his business

I am sorry for the delayed response but have been out of the officeAfter reviewing Mr*** complaint, I found that Mr*** was asked while in the business/finance office by Dan K*** if he would like Bill Luke Fiat to try and secure better finance rateMr*** replied yes and
Dan K*** did submit Mr*** to other banks in an effort secure better finance rateI am sorry that this lead to Mr*** credit score declining but do not feel that Bill Luke Fiat has deceived Mr***

*** *** Fiat was unaware the State of *** had a mileage discrepancy until June and notified *** *** at this pointThis circumstance was not *** *** Fiat's faultTo accommodate this circumstance, *** *** Fiat did pay to have the temporary license plate extended beyond the day plate *** *** purchased so her temporary plate was valid while the hard plates were still being processed by the State of Arizona*** *** Fiat will reimburse *** *** for her purchase of a day extension on the temporary plate but will not reimburse for lost time, fuel or money

Bill Luke Fiat appreciates Jason Smith's business and will mail him the A Pillar part free of chargeSeveral Bill Luke employees including the general manager have attempted to contact Jason and have received no communication in return

Bill Luke Fiat apologizes for the delay in cancelling *** *** extended warrantyThe cancelation was completed on April 22nd and warranty cancelation check was sent to ** *** *** on that dateThe cancelation was done within a month of purchase meaning *** *** is getting a full
refund and this will reduce her loan amount financed with ** *** ***. It typically takes a bank around weeks to adjust an amount financed (check has to be received by bank and then deposited/posted)Bill Luke Fiat again would like to apologize for the delay and confusion regarding *** *** warranty cancelationThere is no excuse and we appreciate the feedback so we can continue to get better as a businessThank you for your business ***

Bill Luke Fiat would like to apologize to *** *** concerning the delay and poor communication in canceling her GAP policyAs of 9/10/15, Bill Luke Fiat has been in contact with *** *** and have processed her GAP cancelationBill Luke Fiat would like to again apologize to
*** and also thank her for her business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Mr. K[redacted] did not ever, at any time, ask me if I wanted him to try and get me a better rate. When he called me after my initial review on facebook, he said he tried to get me a better rate because he can usually beat it.  He did not ask for my permission to do so. He said was surprised he could not beat it. He said to me, "sorry, there is nothing I can do now". I told him it was pointless for him to call me if he wasn't going to fix anything. The apology means nothing to me. I would not have gone through the hassle of arranging my own deal just to have him go submission crazy on my deal. I am not surprised that the dealership would lie and try to put this back on me to try and preserve their rating. They were deceptive during the transaction and did not own up to it at any time. They initially tried to charge me more for the price of the vehicle than what they had it listed for online. They need to get the lenders they submitted to to remove their inquiries. They were not authorized to do those submissions.

Bill Luke Fiat will contact the 3 banks other then Capital One and attempt to have the inquiries removed from Mr. [redacted] credit bureaus. Bill Luke Fiat apologizes for the discrepancies between Mr. [redacted] and the dealership and will diligently work to have the credit inquiries removed.

Ms. [redacted] has experienced mechanical difficulties that are covered by the manufacturer warranty.  Ms. [redacted] does not live near Bill Luke Fiat and contacted road side assistance to have the vehicle towed to the nearest dealership.  Due to the fact that Ms. [redacted] does not live near any...

Fiat Dealerships, Ms. [redacted] informed us that the manufacturer (Fiat) would not tow the vehicle at no expense to her.  After a discussion with Fiat, Ms. [redacted] has had the vehicle towed to a Fiat dealership (at Fiat’s expense) and the vehicle has been repaired (according to the dealership that it was towed to).  The vehicle is waiting to be towed back to the customer (again at Fiat’s expense). Bill Luke Fiat apologizes for the mechanical problems Ms. [redacted] has had with her new Fiat but these mechanical problems are covered under the Fiat warranty whom is responsible for any mechanical problems Ms. [redacted] has with her vehicle. Bill Luke Fiat will not refund Ms. [redacted] down payment or purchase contract back from her lien holder.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all, I'm not a "him." Secondly, clearly they did not read the complaint. I was not notified that they did not complete the inspection until 2 days prior to the plates expiring. I am not able to take an entire day off work to drive over there with only 2 days notice. This was a [redacted] error, one of many. I should not be penalized financially for [redacted] not being able to correct their mileage reporting error with the MVD or any of their other issues with not having any customer service. Until I receive some compensation for my expenses, such as a large gift card, the complaint will remain. Why weren't the plates mailed weeks ago? Why only mailed when a Revdex.com complaint filed? No calls have been returned, no emails have been returned. No customer service, none. Why is it taking this many weeks for them to pay for the extension? Which I have no way of knowing if they will pay it. [redacted] said they would pay it on June 12, so far nothing.
Regards,
[redacted]

Bill Luke Fiat processed [redacted]'s warranty, GAP and tire & wheel cancelations with the cancelation date of 2/24/16. It typically takes around 4 weeks to complete the cancelations because Bill Luke Fiat has to wait until Safeguard (GAP and Tire & Wheel contract provider)and...

CNA (warranty contract provider) both process the cancelations and then send a refund check to Bill Luke Fiat. On 3/15/16, Bill Luke Fiat received the cancelation checks from both providers and is sending a cancelation refund to 5th 3rd Bank who is the lien holder for the Pierce's vehicle. The cancelation amount for CNA warranty is 100% at $2,995 but the cancelation amount for both Tire & Wheel and GAP insurance through Safe Guard are less a cancelation fee and 1.8% of the sale price totaling $368.80 Tire & Wheel refund and $831.93 refund. Bill Luke Fiat efficiently processed the cancelations and will not pay for any difference in refund.

[redacted]verbally* stated he will include it in the document.We also emailed Sprite regarding the issue.  The only time we received any communication was when we filed a formal complaint wit Revdex.com.We also returned Sprite's phone call. After thinking about the condition  (they will repair for free IF we take down the negative comment), we have decided to leave the comment we posted. They promised to repair 2 issues and only did one. And now, they are playing quid pro quo!