Bill Luke Fiat processed [redacted] 's warranty, GAP and tire & wheel cancelations with the cancelation date of 2/24/It typically takes around weeks to complete the cancelations because Bill Luke Fiat has to wait until Safeguard (GAP and Tire & Wheel contract provider)and CNA (warranty contract provider) both process the cancelations and then send a refund check to Bill Luke FiatOn 3/15/16, Bill Luke Fiat received the cancelation checks from both providers and is sending a cancelation refund to 5th 3rd Bank who is the lien holder for the Pierce's vehicleThe cancelation amount for CNA warranty is 100% at $2,but the cancelation amount for both Tire & Wheel and GAP insurance through Safe Guard are less a cancelation fee and 1.8% of the sale price totaling $Tire & Wheel refund and $refundBill Luke Fiat efficiently processed the cancelations and will not pay for any difference in refund
Ms [redacted] has experienced mechanical difficulties that are covered by the manufacturer warranty Ms [redacted] does not live near Bill Luke Fiat and contacted road side assistance to have the vehicle towed to the nearest dealership Due to the fact that Ms [redacted] does not live near any Fiat Dealerships, Ms [redacted] informed us that the manufacturer (Fiat) would not tow the vehicle at no expense to her After a discussion with Fiat, Ms [redacted] has had the vehicle towed to a Fiat dealership (at Fiat’s expense) and the vehicle has been repaired (according to the dealership that it was towed to) The vehicle is waiting to be towed back to the customer (again at Fiat’s expense)Bill Luke Fiat apologizes for the mechanical problems Ms [redacted] has had with her new Fiat but these mechanical problems are covered under the Fiat warranty whom is responsible for any mechanical problems Ms [redacted] has with her vehicleBill Luke Fiat will not refund Ms [redacted] down payment or purchase contract back from her lien holder
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all, I'm not a "him." Secondly, clearly they did not read the complaintI was not notified that they did not complete the inspection until days prior to the plates expiringI am not able to take an entire day off work to drive over there with only days noticeThis was a [redacted] error, one of manyI should not be penalized financially for [redacted] not being able to correct their mileage reporting error with the MVD or any of their other issues with not having any customer serviceUntil I receive some compensation for my expenses, such as a large gift card, the complaint will remainWhy weren't the plates mailed weeks ago? Why only mailed when a Revdex.com complaint filed? No calls have been returned, no emails have been returnedNo customer service, noneWhy is it taking this many weeks for them to pay for the extension? Which I have no way of knowing if they will pay it [redacted] said they would pay it on June 12, so far nothing Regards, [redacted] ***
Bill Luke Fiat will contact the banks other then Capital One and attempt to have the inquiries removed from Mr [redacted] credit bureausBill Luke Fiat apologizes for the discrepancies between Mr [redacted] and the dealership and will diligently work to have the credit inquiries removed
Bill Luke Fiat processed [redacted] 's warranty, GAP and tire & wheel cancelations with the cancelation date of 2/24/It typically takes around weeks to complete the cancelations because Bill Luke Fiat has to wait until Safeguard (GAP and Tire & Wheel contract provider)and CNA (warranty contract provider) both process the cancelations and then send a refund check to Bill Luke FiatOn 3/15/16, Bill Luke Fiat received the cancelation checks from both providers and is sending a cancelation refund to 5th 3rd Bank who is the lien holder for the Pierce's vehicleThe cancelation amount for CNA warranty is 100% at $2,but the cancelation amount for both Tire & Wheel and GAP insurance through Safe Guard are less a cancelation fee and 1.8% of the sale price totaling $Tire & Wheel refund and $refundBill Luke Fiat efficiently processed the cancelations and will not pay for any difference in refund
Ms [redacted] has experienced mechanical difficulties that are covered by the manufacturer warranty Ms [redacted] does not live near Bill Luke Fiat and contacted road side assistance to have the vehicle towed to the nearest dealership Due to the fact that Ms [redacted] does not live near any Fiat Dealerships, Ms [redacted] informed us that the manufacturer (Fiat) would not tow the vehicle at no expense to her After a discussion with Fiat, Ms [redacted] has had the vehicle towed to a Fiat dealership (at Fiat’s expense) and the vehicle has been repaired (according to the dealership that it was towed to) The vehicle is waiting to be towed back to the customer (again at Fiat’s expense)Bill Luke Fiat apologizes for the mechanical problems Ms [redacted] has had with her new Fiat but these mechanical problems are covered under the Fiat warranty whom is responsible for any mechanical problems Ms [redacted] has with her vehicleBill Luke Fiat will not refund Ms [redacted] down payment or purchase contract back from her lien holder
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all, I'm not a "him." Secondly, clearly they did not read the complaintI was not notified that they did not complete the inspection until days prior to the plates expiringI am not able to take an entire day off work to drive over there with only days noticeThis was a [redacted] error, one of manyI should not be penalized financially for [redacted] not being able to correct their mileage reporting error with the MVD or any of their other issues with not having any customer serviceUntil I receive some compensation for my expenses, such as a large gift card, the complaint will remainWhy weren't the plates mailed weeks ago? Why only mailed when a Revdex.com complaint filed? No calls have been returned, no emails have been returnedNo customer service, noneWhy is it taking this many weeks for them to pay for the extension? Which I have no way of knowing if they will pay it [redacted] said they would pay it on June 12, so far nothing Regards, [redacted] ***
Bill Luke Fiat will contact the banks other then Capital One and attempt to have the inquiries removed from Mr [redacted] credit bureausBill Luke Fiat apologizes for the discrepancies between Mr [redacted] and the dealership and will diligently work to have the credit inquiries removed