Martí

Initial Business Response /* (1000, 5, 2015/12/28) */
This is the first time I heard that we had a serious issue with Mrs*** I tried calling her twice on Tuesday to understand her concern I knew on the day of the install, she wanted more off her bill The install tech was new to
installs and didnt know what was going on Our install tech on Wednesday 12/9/had chemo treatments and was too weak to work We called Mrs*** and said sorry we must install next week when our tech returns She was ok with the following week then We did not inform her of the private issue of cancer to the tech, but said it was a personal nature When 12/16/came, he was still weak, so we sent another tech to do it We always honor our committment and have high standards towards customer satisfaction Mrs*** for some reason has changed her thinking about the extra week, but she was given $off her bill which was very generous by us We provided excellent service with excellent results We sometimes run into a situation where a customer feels they deserve more off the bill, for many reasons beyond our control In the end, our Office Manager ok'd the discount, not the deliver install tech, he cannot make that decision We will continue to reach out to her
Regards,
***
Service Manager - Coit Services
***copied and pasted from email
Initial Consumer Rebuttal /* (2000, 7, 2016/01/07) */

No, we are not sure why he does not want us to re-enter his home? No, we
do not want him to go away? We have been in business since and we believe in taking care of the customer? We are more than happy to reclean his airducts? If he would return our calls and set up an appointment, we could then proceed to do the inspection and reclean? We are open from 7am to 6pm Monday thur Friday? ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me? Their claim that work was done prophet is a air duct is not cleaned by blowing air into it that is all that was done.dirt is still in the system

Revdex.com:
I would like to reject the offer of Arbitration for complaint ID [redacted].Please see attached document for Coit Services Guaranttee.? It states Coit will reclean areas to our satisfaction.? Which did not happen.? We were? not satisfied for the service that was provided due to the fact our carpets were still dirtyThis document clearly states we should be refunded our money that we paid for the service
Sincerely,
Deena [redacted]

? I am rejecting this response because:
We reject the response to the above claim as final
actionAfter I filed my initial complaint, I was contacted by Coit's Customer Service (Randy)In my discussion with Randy agreed to three things:? ? 1) Coit would come back a 3rd time with a team headed by Randy,? 2) James [redacted] would not be part of the team, and? 3) the charges would be reviewed for adjustment, as the astain service was never disclosed as NOT subject to the 40% discountYes, they did come back a third time, however contrary to the agreement I made with Randy, Mr[redacted] was once again in our home as part of the cleaning teamWe have not had any further response from Randy regarding any adjustment.? Of the things we agreed to, only the first happenedThe only person I did hear from was Mr[redacted]Today I received a call from him saying he was at my home to pick up the air movers they left last weekI explained we were both at work and he would need to come when we were homeI will once again, have to meet with Mr[redacted]Coit says their policy is 100% satisfaction GuaranteeAfter days of carpet cleaning services, eight days of air movers blowing all day/night long, no follfrom Randy, we are not 100% satisfied and are requesting they stand behind their guarantee and refund us[redacted] ###-###-#### (c)