Martha Jefferson Medical Group

I tried reaching you by phone today and in your absence am sending you this letter regarding the patient's no show fee in question He is disputing date of service 9/15/ After receiving an email from the patient I contacted the practice manager who also received an email from the patient She indicates she spoke to the patient and adjusted the no show he is disputing per the doctor's request It did appear that the patient did reschedule the appointment The no show fees for practices we do billing for are as follows: 5/8/ [redacted] ***c-written off 6/25/ [redacted] ***c-written off 7/23/ [redacted] ***c-paid by patient 8/14/ [redacted] ***-paid by patient 8/27/ [redacted] $outstanding balance due from patient(patient was sent a statement on 10/15/14) 9/15/ [redacted] ***-written off 10/27/by practice manager 925/ [redacted] ***-written off 10/27/by practice manager 10/22/ [redacted] ***c- $outstanding balance due from patient(no statement has gone out on this yet) If you have further question in this matter, please feel free to contact me Sincerely, [redacted] Accounts Receivable Supervisor

I tried reaching you by phone today and in your absence am sending you this letter regarding the patient's no show fee in question.  He is disputing date of service 9/15/14.  After receiving an email from the patient I contacted the practice manager who also received an email from the...

patient.  She indicates she spoke to the patient and adjusted the no show he is disputing per the doctor's request.  It did appear that the patient did reschedule the appointment.  The no show fees for practices we do billing for are as follows:
5/8/14 [redacted]c-written off
6/25/14 [redacted]c-written off
7/23/14 [redacted]c-paid by patient
8/14/14 [redacted]-paid by patient
8/27/14 [redacted] $25.00 outstanding balance due from patient(patient was sent a statement on 10/15/14)
9/15/14 [redacted]-written off 10/27/14 by practice manager
925/14 [redacted]-written off 10/27/14 by practice manager
10/22/14 [redacted]c- $50.00 outstanding balance due from patient(no statement has gone out on this yet)
If you have further question in this matter, please feel free to contact me.  
Sincerely, 
[redacted]
Accounts Receivable Supervisor

Review: I am a Disabled Military Veteran. I am also recovering from Cancer. From my Radiation Treatment, it destroyed my Lymph Nodes and I now have[redacted]. In case if you don't know what that is. My leg swells up so much, I can't walk or drive because I am in Tremendous Pain! The Radiation Treatment sucked ALL the energy out of my body. There are many times I sleep through an Alarm Clock, Telephone Call or Door Bell. In stating that, I could not make an appointment on with [redacted] and called the day before 9/15/2014. I received the Voicemail during work hours! I let them know I couldn't make the appointment the next day and can they reschedule it. I was later charged a No Show Fee of $50.Desired Settlement: CANCEL The No Show Fee or I Sue them in Court!!!!

Business

Response:

I tried reaching you by phone today and in your absence am sending you this letter regarding the patient's no show fee in question. He is disputing date of service 9/15/14. After receiving an email from the patient I contacted the practice manager who also received an email from the patient. She indicates she spoke to the patient and adjusted the no show he is disputing per the doctor's request. It did appear that the patient did reschedule the appointment. The no show fees for practices we do billing for are as follows:

5/8/14 [redacted]c-written off

6/25/14 [redacted]c-written off

7/23/14 [redacted]c-paid by patient

8/14/14 [redacted]-paid by patient

8/27/14 [redacted] $25.00 outstanding balance due from patient(patient was sent a statement on 10/15/14)

9/15/14 [redacted]-written off 10/27/14 by practice manager

925/14 [redacted]-written off 10/27/14 by practice manager

10/22/14 [redacted]c- $50.00 outstanding balance due from patient(no statement has gone out on this yet)

If you have further question in this matter, please feel free to contact me.

Sincerely,

Accounts Receivable Supervisor