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Martha Stewart Living Omnimedia, Inc.

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Reviews Martha Stewart Living Omnimedia, Inc.

Martha Stewart Living Omnimedia, Inc. Reviews (19)

We have no record of receiving the Check #[redacted], dated 8-*-14 for $43.  Please forward a copy of the front and back of the canceled check.  Upon receipt of the above, we will further investigate the matter to see who cashed the check.

Revdex.com:At this time, my complaint, ID [redacted] regarding Martha Stewart Living Omnimedia, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

We researched this situation and were only able to confirmthat we received only one payment of $43.00, which was check number [redacted]. As a result we are unable to issue [redacted] a refund for a duplicate paymentthat we never received.  Should [redacted]’s records still disagree withours, we...

ask that she forwarda copy of the front/back of the cashed check in question.  If a copy ofher canceled check is not available, we ask that she provide the check numberand date.  Upon receipt of the requested information, we will be happy tofurther investigate this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Please correct the address/contact on file for subscription assistance: [redacted]
[redacted]
[redacted]
[redacted]Email: [redacted] To verify the customer's subscription (purchased through a third-party) is...

cancelled, please call:###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The 1st check number was [redacted] dated 8-*-14.  The second check number was [redacted] dated 10-**-14.  By the way, after we sent our first check we received a calendar and gift cards in the mail thanking us for our subscription.  Please look at mu husband's account number [redacted] and you will see this subscription has been extended another year to 2016.  We are not stupid.  We have been getting this subscription for many years.  This is so poor.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Two accounts associated with user; one subscribed to newsletters, one not subscribed to newsletters.[redacted] (subscribed)[redacted] (not subscribed)Both of the above email addresses have now been removed from our system. Please allow up to five days for discontinuing of...

all newsletters to: [redacted].For further assistance, please contact: [redacted].

Review: On 4/**/2014 I received email from MARTHA STEWART LIVING OMNIMEDIA, INC, [redacted], Audience Development, “CONGRATULATIONS…. You have been selected as the winner of a THE MARTHA STEWART COLLECTION + PUREWOW GIVEAWAY. You have won $750 gift card to [redacted]'s and $250 worth of Martha Stewart Collection Poppy Mix & Match Dinnerware collection…” This regarded an online contest entered.

I was required to print out an Affidavit and Release, complete and sign, have notarized “AT MY COST”, and return to the given address on/before 4/**/2014 or the prize(s) would be forfeited. Though ONLY 1-WEEK ALLOWED, and from California to New York, the requested info was received timely.

Additionally I was required to reply by email by 4/**/2014 with my shipping address for the prizing. In my reply “I gave clear instruction” for shipping via the carrier of their choice, USPS, FedEx, or UPS and denoting shipping via FedEx “SmartPost” MUST be selected, and for UPS “SurePost” MUST be selected for proper delivery.

With the demand for urgency of the forms to be received, and the understanding from [redacted] the prizes would be sent as soon as received, I continued to follow up with [redacted] by email and then by phone whence my emails were NOT responded to, when and how the prize(s) were being shipped, the carrier and tracking number.

On 5/**/2014 I was told they are “processing the prizing, and then again on 5/**/2014 told the same, with no further information given.

When not receiving proper response by email, on 5/**/2014, I called the company directly finally speaking with [redacted]. He had no information on the shipping of the prizes at the time or when he would. He also informed me the company usually does not do their own fulfillment for contests, unclear why they were at this time. Upon my insistence, he said he would follow up with the accounting department.

Later that day I received an email from [redacted] offering an option in lieu of the $750 [redacted]s gift card, a check payment, thence requiring completion and return of a W-9 before doing so. Again, this was completed and returned via email immediately within 12-hours of notification.

In response to my email, on 5/**/2014, [redacted] wrote, “The product will be mailed out today and the $750 check should be mailed next week. Both sent to the address you provided.” I immediately replied requesting the shipping carrier(s) and tracking numbers. [redacted] replied, “Product is being sent to the PO Box via UPS. I immediately replied reaffirming if UPS “SurePost” is not selected when shipped, the product will be returned “undeliverable” as UPS does NOT deliver directly to USPS postal boxes. THE SHIPMENT WAS RETURNED UNDELIVERABLE.

On 5/**/2014 I was informed by [redacted], “Regarding the check, it’s in the approval queue and should be mailed out by the end of the week.”

On 5/**/2014 I again requested the status of the mailings, a tracking number for the package and confirmation of the check mailing. Not until 5/**/2014 did I receive a reply, from [redacted], “They mailed the check last week”, AND, “The product was returned and was re-shipped.” It was then learned the product was reshipped via UPS to FedEx, again UNDELIVERABLE. UPS would deliver a package to me, I am not FedEx nor do I work there to receive any packages.

On the same day and within the hour, I immediately replied to [redacted] to STOP the package which again it is being sent out UNDELIVERABLE explaining why. I also informed him it was NEARING TWO-WEEKS since stated the check payment was sent via US Mail and has NOT been received.

I RECEIVED NO RESPONSE. THE CHECK as stated sent 2-weeks prior was NEVER RECEIVED. (It would be later learned, they lied, the check was NEVER issued or sent.)

At that point I had no option but to telephone the company again. I requested to speak to the accounting department directly. The check payment was more important at that time than receipt of the product, but proper shipping also needed to be rectified.

I spoke with [redacted] in the accounting department who was NOT receptive to my call or cooperative. She confirmed the check was mailed 2-weeks prior yet showed no concern whatsoever the check had not been received, had refused to verify the mailing address, only responding I need to wait until it arrives. Upon my insistence to speak to a [redacted] finally offered the name and direct number for her [redacted]. I immediately attempted the call thereafter only to learn such person no longer works for the company, [redacted] gave out false information.

Whence requesting from the [redacted] to be transferred to [redacted]’s real [redacted] explaining in detail why, I was continually told I need to speak to [redacted], or better said, given the run-around. Refusing to be transferred back to [redacted], the [redacted] repeated she needs a name to transfer the call to. Reiterating the nature of my call and having no knowledge of company employees, in frustration, I told the [redacted] to transfer my call to [redacted]. She responded, “Who?” I repeated, “[redacted]T!” The [redacted] responded LAUGHING, “That’s the name of the company”.

I was finally transferred (unknowingly) to a woman claiming to be the company’s [redacted], refusing to give out her name. Instead of being receptive to my call and apologetic, THE WOMAN WAS IRRATIONAL IMMEDIATELY YELLING AND SCREAMING AT ME AND THREATENING IF I EVER CALL AGAIN SHE WOULD PUT A STOP PAYMENT ON THE CHECK.

She accused me of calling their company more than one-hundred times on that day, and that I was a liar I only initiated one-call having to call back again due to the problems with their phone lines or having been transferred to the wrong department or person. She also made it very clear that THE CHECK HAD BEEN MAILED NEARLY TWO WEEKS PRIOR AND ALSO REFUSED TO VERIFY THE MAILING ADDRESS that I just have to wait, and HUNG UP ON ME.

THE CHECK WAS NEVER ISSUED OR MAILED AS STATED. They lied.

Not until that same day on 5/**/2014 was the check issued for the first time and mailed at 449pm via USPS Priority Express Mail, received the following day on 5/**/2014 (Tracking Number: [redacted]). [redacted], and the company [redacted] LIED; the check was NEVER mailed two-weeks prior or anytime in-between.

Previously I was told they could NOT overnight the check because I use a PO Box (at the US Post Office). If US Post Office stopped delivering Express Mail, someone better tell them!!! I also had asked if the payment could be sent by Western Union, Money Gram, or [redacted], and told by [redacted] $750 is “too small” to wire.

On 5/**/2014, the check payment in the amount of $750 was finally received and negotiated, but the product package has NEVER been sent or received addressed as originally instructed to be delivered (value $250).

On 6/**/2014 I emailed [redacted] again. At this time as they have never been able to competently ship the package, “I requested” they mail a check in lieu of the product. On 6/**/2014 he replied IGNORING any response to near all of the email sent, questioning only if I was able to provide a new address that my PO Box is not valid.

I immediately responded on 6/**/2014 confirming my PO Box has been valid for over 20-years, referring him to my email of 6/**/2014 requesting a check be sent in lieu of. I have sent and resent this save email numerous times to date.

More than one-month has passed since receipt of the last communication from [redacted], and NO RESPONSE TO DATE HAS EVER BEEN RECEIVED to any emails sent thereafter. The product was NEVER shipped or received as directed in my originating or follow up emails, and NO additional check payment ($250) has ever been confirmed or received as requested in lieu of the product that was NEVER shipped deliverable.

Above and beyond, the failure to fulfill the prizing as stated is enough on its own, but Martha Stewart Living Omnimedia is responsible and liable for much more, and the damages caused is insurmountable.

[redacted], and the “unnamed” company [redacted], as necessitated, were all made aware I was experiencing a personal crisis, that it was DETRIMENTAL I received the $750 check payment as originally stated was issued and sent. They knew I was in transition having to stay in a hotel while waiting to move, and that the entire contents of my home was in storage, and that there was a payment dispute with the storage company with threat to sell my property. Each knew the entire $750 check payment was to be remitted to the storage company to prevent such occurrence until able to rectify or hire counsel.

Instead of being attentive to the urgency, each LIED regarding the check payment sent causing me to walk twice daily for two-weeks in 90-100 degree heat, to and fro the post office, looking for the check that was never issued as stated, up until 5/**/2014. Then and only then, after being forced into THREE-HOURS of unnecessary phone calls with their company LYING to me the check was mailed two-weeks prior and refusing to verify the address mailed to was the check finally issued at the end of the same day (with no notice given), then received by USPS Priority Express Mail the following day addressed to my postal box.

With this daily loss of time “during business hours” my time was not spent on my work causing further loss of income. At the same I was forced to spend time unnecessarily attempting to source funds from lenders and others, unfortunately unsuccessful. Losing so much time and further income at this point I neither had any moneys to pay to continue my stay at the hotel, left in the street for 3-days without even a car. By the time the real check payment arrived, it was too late, the storage company (illegally) sold at auction everything I own since the day born, the contents of my entire household, all my documents and identity, all my memories, gone, never to be seen again. Now, all I’m left with is the clothes on my back, literally.

[redacted] and [redacted] knew this, they knew I was left on the street and I would lose everything I own. They knew receipt of the check payment as originally stated was mailed was detrimental in receipt and would had prevented such from happening at all. They ignored it, and they lied when it never had been issued as stated.

The “unnamed” [redacted] knew too, and not only LIED about the check issuance and mailing, but was the utmost unprofessional and insensitive person encountered. As previously mentioned, on 5/**/2014 when my phone call was unknowingly transferred to her, instead of her responding in a professional manner verifying the check issuance and mailing, and the address sent, she did no more than immediately upon receipt of my call act IRRATIONAL YELLING AND SCREAMING AT ME AND THREATENING.

As I attempted to explain my current disposition and the detriment of receipt of the check payment, instead of stepping back from hers and becoming empathetic, she continued to YELL and SCREAM at me. Trying to bring her to the realization of the seriousness of the immediate crisis now left on the street and potential loss of everything I own, I asked why she was yelling at me and for her to try walking in my shoes, with attempt to bring her to understand the urgency and importance. Instead she responded, “HOW DARE YOU, EVERYONE HAS PROBLE[redacted] THE CHECK WAS MAILED 2-WEEKS AGO, YOU JUST HAVE TO WAIT FOR IT. IF YOU EVER CALL AGAIN I WILL PUT A STOP PAYMENT ON THE CHECK.” She then hung up on me. As said, the ($750) check was finally and first issued after this phone call, the same day at the close of business, mailed at 449 pm.

The $250 product has never been received, nor has the check payment requested in lieu of. Any and all emails have gone unanswered for more than one month. A demand for damages has been made several times, and has gone ignored.

The contest originally entered and won was held online, making the presented contest fraud alone a federal crime.

NOTE: I hold and maintain full documentation to support any and all facts and allegations herein.Desired Settlement: 1. $250 [redacted] payment (same email address), if and only if proven unable, check payment in lieu of product never received.

2. Settlement for damages for undue emotional stress, left in the streets at harm, loss of everything owned left with nothing but the clothes on my back!

3. Apology on behalf of the entire company for the conduct of the mentioned employees and any and all experiences by causation.

4. Confirmation both [redacted] and [redacted] have been made fully aware of this incident and their response(s).

Business

Response:

[redacted]:

I am the [redacted] at Martha Stewart Living Omnimedia, Inc. (“MSLO”). I am writing in response to complaint ID# [redacted].

[redacted] (“Customer”) entered a MSLO online sweepstakes (sweepstakes rules are available at: [redacted]) (“Sweepstakes Rules”). In accordance with the Sweepstakes Rules, MSLO later provided Customer with notice that she had won the stated prize, a $750 gift card to [redacted]’s (“Gift Card”) and $250 worth of Martha Stewart Collection Poppy Mix & Match Dinnerware collection (“Prize Package”), and requested that the Customer complete, sign, and return the proper paperwork at her expense.

Upon completing and returning the paperwork, the Customer called MSLO and spoke to [redacted], the [redacted] of Audience Development. The Customer proceeded to tell [redacted] about her financial problems and requested that the Gift Card be converted into a monetary payment of $750. [redacted] felt compassion for the Customer’s dire circumstances and, even though he had no authorization to do so, converted the Gift Card into a monetary payment of $750 in the form of a check.

Per MSLO company policy, all invoices or checks requested require 2-3 weeks to be processed and all MSLO invoices are paid within 30 days. MSLO does not use [redacted] or wire services to make payments to anyone, including but not limited to vendors, employees, consultants, freelancers and/or sweepstakes winners. Since [redacted] transformed the Gift Card into a monetary payment, the Customer’s check was required to undergo this process before it could be mailed. [redacted] was unaware that the process would take that long as he is not authorized to submit check requests, and therefore was unable to manage the Customer’s expectations appropriately. The Customer only provided a post office box address to [redacted] and the Customer demanded (not requested) that the check be mailed overnight with a tracking number. MSLO only overnights letters and packages through FedEx and UPS and MSLO only has certain shipping options set up with those companies. In accordance with MSL O’s corporate accounts and shipping options with UPS and FedEx, both courier services will not deliver to post office boxes. As a result, when the Customer’s check was ready, MSLO’s comptroller personally walked the check to a United States Post Office so that it could be sent to the Customer’s post office box address via USPS priority service without any issue.

Although Customer has requested that the Prize Package also be converted into a monetary payment, MSLO is not able to fulfill the Customer’s request. Due to the fact that the Prize Package is comprised of retail products, MSLO can only provide the prize as it is stated in the Sweepstakes Rules. MSLO has been trying to send the Prize Package to the Customer for a few weeks, but the package has been returned numerous times. In an attempt to remedy the situation, MSLO has repeatedly asked the Customer to provide a street address to which the package could be shipped, however, the Customer has continuously denied such requests, making it difficult to expedite the process.

Finally, with respect to the desired settlement, pursuant to the Sweepstakes Rules, the Prize Package will be re-shipped to the Customer. MSLO hired a special courier service to handle the shipping of the Prize Package via USPS. The tracking number is USPS – [redacted] and should arrive to the Customer’s post office box location by August *, 2014. With respect to the other desired settlement claims, entering a sweepstakes where the prizes are clearly stated in the Sweepstakes Rules to be a gift card from a specific retail store and specific retail products would not induce a reasonable person to rely on such prizes in order to sustain their home, clothing, car, etc. In fact, doing so is extremely unreasonable. The Customer asserts that she was mistreated by MSLO employees. However, this is far from true. Despite the fact that the Customer continuously harassed MSLO employees for weeks with phone calls, emails and voicemails threatening to harm he rself, [redacted] and various other employees helped Customer to obtain the $750 payment in a timely manner and have worked tirelessly to get the Prize Package to the Customer. The MSLO employees acted in good faith and tried to provide a positive outcome for the Customer under the circumstances. MSLO regrets that the Customer had a bad experience in connection with the Sweepstakes and receiving her prizes.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In reply to the response submitted on behalf of Martha Stewart Omnimedia, Incorporated (herein “MSLO”), the first indicator supporting the facts outlined in the originating complaint were not of simple error but of carelessness and incompetence by MSLO employee(s), is the response received was not by a company representative but by a “legal” representative, [redacted] (SBN [redacted]), “[redacted]”, thence is an admission of their known liability and damages caused. From there the incompetence only continues as [redacted] continues to refer to me as a “Customer”, not a “Prize Winner”.

As there are so many false statements made by [redacted] I will address each as follows:

[redacted]: “The Customer complete, sign, and return the proper paperwork at her expense.”

FACT: A “Prize Winner” can ONLY be caused to pay taxes as defined by law, and cannot be charged fees or other costs to collect a prize.

[redacted]: “Upon completing and returning the paperwork, the Customer called MSLO and spoke to [redacted].”

FACT: [redacted] was contacted by telephone a month later, only after 2-weeks not responding to my emails requesting carrier info and tracking number as [redacted] originally stated prizing would occur upon receipt of the paperwork and advise, but did not do so causing the need to re-contact by telephone.

[redacted]: “The Customer proceeded to tell [redacted] about her financial problems”

FACT: During said phone call [redacted] and I engaged in personal conversation; clearly with or without good intention, [redacted] betrayed my confidences. Inclusive within this conversation [redacted] confided in me, MSLO does not handle the prizing for their contests, is unclear why they were for this contest, and why he as “[redacted], Audience Development” was personally requested to handle the fulfillment as it is not part of his job responsibility nor does he have any experience to do so.

[redacted]: “…and requested that the Gift Card be converted into a monetary payment of $750.”

FACT: At no time during this voice-conversation did I request the gift card be converted. [redacted] explained he needed to purchase the [redacted]’s gift card, unclear how, and still awaiting for the accounting department to respond. Later, on 5/**/2014, [redacted] sent email offering a choice of either the $750 [redacted]’s gift card or a check (requiring completion of a W-9), “the first to my knowledge”, not on my request. On 5/**/2014 included my reply, since [redacted] previously commented on the manner to purchase the gift card, I noted if [redacted] is an option, it can be sent to my same email address or purchased same as a gift card. I did NOT request nor demand any conversion.

[redacted]: “[redacted] felt compassion for the Customer’s dire circumstances and, even though he had no authorization to do so, converted the Gift Card into a monetary payment of $750 in the form of a check.”

FACT: “[redacted]” did NOT convert nor authorize the gift card into a monetary payment, the accounting department did. If [redacted] nor any other representative had the least bit compassion, none of this would had occurred.

[redacted]: “All invoices or checks requested require 2-3 weeks to be processed and all MSLO invoices are paid within 30 days” and “[redacted] was unaware that the process would take that long”

FACT: This is irrelevant. As far as [redacted], he informed me he made several attempts to learn the status of the check and mailing, yet the accounting department was unresponsive. Finally on 5/**/2014 [redacted] informed me “I spoke to Accounts Payable and they confirmed they mailed the check last week.” I immediately responded within the same early morning hour, informing [redacted] the check had not arrived; he did NOT respond until 6/** THREE-WEEKS later with regards only to the product, no mention of the check. *The check was NOT mailed as stated, nor had been issued on 5/** or prior.

[redacted]: “The Customer only provided a post office box address to [redacted]”

FACT: This too is irrelevant. On 4/**/2014, upon the request of [redacted], clear written shipping instructions via MSLO's preferred carrier of choice (USPS, FedEx, UPS) were sent by email. Each carrier delivers to a post office box “when shipped “correctly and competently”. No individual or business requires special permissions or contracts to do so.

[redacted]: “The Customer demanded (not requested) that the check be mailed overnight with a tracking number. MSLO only overnights letters and packages through FedEx and UPS and MSLO only has certain shipping options set up with those companies.”

FACT: At no time was the check payment “demanded”. When nearing TWO-WEEKS since stated the check was issued and mailed, I telephoned MSLO. After being kept unnecessarily in THREE-HOURS of phone calls filled with lies and deceit “the check was mailed and you just have to wait”, as no one showed concern nor would verify the mailing address sent, it was obvious the check was never issued. Making clear the urgency for receipt of the funds, I “asked” they issue a new check and overnight. The response, “They can’t because the post office doesn’t deliver overnight to a PO Box”. Of course the United States Post Office does, and so does FedEx and UPS, but that was never offered nor was an alternate address requested by [redacted] (accounting department) or the “unnamed” [redacted]/comptroller.

[redacted]: “In accordance with MSLO’s corporate accounts and shipping options with UPS and FedEx, both courier services will not deliver to post office boxes”

FACT: Again, each carrier, USPS, FedEx, and UPS delivers to a post office box when shipped “correctly and competently”. No individual or business requires special permissions or contracts to do so. Additionally, on 4/**/2013 [redacted] received optional shipping instructions for FedEx with a street address.

[redacted]: “As a result, when the Customer’s check was ready, MSLO’s comptroller personally walked the check to a United States Post Office so that it could be sent to the Customer’s post office box address via USPS priority service without any issue.”

FACT: If the check was issued and mailed as stated by [redacted], and the “unnamed” [redacted]/comptroller, instead of each lying, there would never had been a need to send the check via USPS Priority “Express” Mail, and if the check was timely issued BEFORE the mail cut-off time, the USPS carrier would have picked it up at the MSLO offices whereby there would be no need to “walk the check” to a United States Post Office. Mailing in such manner was due to their error and or lies, by no means any special favor to me.

[redacted]: “Customer has requested that the Prize Package also be converted into a monetary payment”

FACT: After nearly TWO-MONTHS in communications along with TWO failed shipments, MSLO did not possess the competence to ship the product (see below). More importantly this would be the least MSLO could do whence fully aware their failure to issue the check payment as stated rendered me homeless and hungry and caused the loss of everything I own but the clothes on my back; did they expect I push the dishware in a shopping cart on the street! Even if not for, how much more of my time should be compromised until they can get it right.

[redacted]: “Due to the fact that the Prize Package is comprised of retail products, MSLO can only provide the prize as it is stated in the Sweepstakes Rules

FACT: Under the “Official Rules” of the “The Martha Stewart Collection + PureWow Giveaway”, the product portion of the prize package is stated as: “$250 worth of Martha Stewart Collection Poppy Mix & Match Dinnerware collection”. This product is “CLOSEOUT” merchandise and does NOT maintain a value of $250 as stated.

[redacted]: “MSLO has been trying to send the Prize Package to the Customer for a few weeks, but the package has been returned numerous times”

FACT: Again, on 4/**/2014 upon the request of [redacted], clear written shipping instructions via MSLO's preferred carrier of choice (USPS, FedEx, UPS) were sent by email. On 5/**/2014 [redacted] emailed "The product will be mailed today". I immediately replied to confirm the carrier and request the tracking number. [redacted] confirmed "UPS SmartPost" the shipping address I offered, to which I immediately replied if shipped "regular" UPS and not "SmartPost" the package would be returned. He again confirmed UPS "SmartPost". No tracking number was ever received, the package was NOT shipped UPS "SmartPost" and returned to MSLO. On 5/**/2014 [redacted] finally responded confirming the package was returned, and now re-shipped via UPS to FedEx, offering a UPS tracking number. I immediately responded within the same hour arking the email as "URGENT" denoting they are again shipping the package as undeliverable, UPS to FedEx, to STOP the package as it will be returned undeliverable. [redacted] did NOT respond until 6/**/2014, THREE WEEKS LATER, thence for the FIRST and ONLY time, “Are you able to provide a new address where we can send you the product portion of the prize? Our shipping department has informed me that the PO Box is not valid.” On 6/**/2014, I replied my “PO Box” has been valid for over 20-years, and referred him to the previous emails including the “clearly written shipping instructions”. [redacted] NEVER responded again. I resent the email on 6/**, 7/**, 7/**, 7/**, 7/**, 7/**, and 7/**; [redacted] has NEVER responded to date, now FORTY-EIGHT DAYS at this writing!!!

[redacted]: “MSLO has repeatedly asked the Customer to provide a street address to which the package could be shipped, however, the Customer has continuously denied such requests, making it difficult to expedite the process.”

FACT: On 4/**/2014 upon the request of [redacted], clear written shipping instructions via MSLO's preferred carrier of choice (USPS, FedEx, UPS) were sent by email. (See above for complete details.) In [redacted]’s final email on 6/**/2014 was the only time an alternate address was requested. Thereby, the only difficulty lay in the competency of the shipper.

[redacted]: “MSLO hired a special courier service to handle the shipping of the Prize Package via USPS”

FACT: Again, each carrier, USPS, FedEx, and UPS delivers to a post office box when shipped “correctly and competently”. No individual or business requires special permissions or contracts to do so. Additionally, on 4/**/2013 [redacted] received optional shipping instructions for FedEx with a street address. That MSLO is unable to “correctly and competently” ship the product, hiring a “special courier” is solely at their discretion, and at no special favor to me.

[redacted]: “entering a sweepstakes where the prizes are clearly stated in the Sweepstakes Rules to be a gift card from a specific retail store and specific retail products would not induce a reasonable person to rely on such prizes in order to sustain their home, clothing, car, etc. In fact, doing so is extremely unreasonable.”

FACT: This statement is meritless and only another clear example of the lack of ethics and professionalism of MSLO, another open door for additional damages. What a prize winner chooses to do with their winnings, no matter what form received, is their prerogative, and not determined by the prize sponsor or anyone else whether be reasonable or unreasonable. But if the prize sponsor informs the prize winner the prize will be fulfilled by a specific date, the prize winner has the right to rely on the prize sponsor and can so hold them liable for their failure by error or intention.

[redacted]: “The Customer asserts that she was mistreated by MSLO employees.

FACT: The original complaint and responses herein clearly illustrate the unethical and unprofessional behaviors encountered from various MSLO employees, let alone only by the [redacted] whence beyond frustrated asked my call be transferred to [redacted], and she responded laughing, “That’s the name of the company”.

[redacted]: “Customer continuously harassed MSLO employees for weeks with phone calls, emails and voicemails threatening to harm herself”

FACT: MSLO has absolutely no evidence to support such absurd allegations, but has clearly libeled itself in additional damages for defamation making such statement. I am in possession and continue to maintain any and all telephonic, electronic, and written records of fact.

[redacted]: “[redacted] and various other employees helped Customer to obtain the $750 payment in a timely manner”

FACT: [redacted], and the “unnamed” [redacted]/comptroller by lies and deceit never to have issued nor mailed the check payment as stated, clearly and intentionally hindered, NOT “helped” obtain the $750 check payment as explained in detail herein.

[redacted]: “…and have worked tirelessly to get the Prize Package to the Customer.”

FACT: Printing, signing, placing in, addressing, and mailing an envelope containing the $750 check is generally mindless work requiring minimal time, as is placing a label with the correct shipping information on a package to be picked up and delivered accordingly, the same. Yet, ONE HUNDRED-SIX DAYS or THREE MONTHS and TWO WEEKS have lapsed since the original prize notification to this writing, and complete fulfillment is yet to be seen.

[redacted]: “MSLO employees acted in good faith and tried to provide a positive outcome for the Customer”

FACT: If MSLO employees acted “in good faith”, or moreover “competently and honestly”, upon prize notification a fulfillment date would had been set and followed through, including but not limited to properly preparing a shipping label and delivering the prizing by means of any carrier, USPS, FedEx, or UPS. “Good Faith” is NOT lying the check has been issued and mailed, refusing to verify the mailing address sent, refusing phone calls or failing to respond to emails, yelling and threatening the prize winner, failing to competently ship the product, knowingly render the prize winner homeless and hungry and cause to lose everything they own but the clothes on their back, then lodge such absurd allegations one would harm themselves over the non-receipt of Martha Stewart dishes, let alone giving reason to file this complaint. .

MSLO’s lack of credibility already earned itself before this complaint came to existence, from Martha Stewart’s time served in federal prison after being convicted of lying about a 2001 stock sale, the lawsuit with [redacted]’s having exclusive right to market certain goods that Martha Stewart Living also agreed to sell at [redacted]., along with but not limited to the MSLO ever changing CEO’s, continual financial troubles and mass layoffs. With such, one would want to say what I have encountered would be the least bit expected, but obviously MSLO has no intentions to change their ways for the better.

The actions, reactions, and lack there of by Martha Stewart Omnimedia, Incorporated and its representatives is beyond inexcusable, not only the unprofessionalism, but blatant insensitivity. From the causation described herein to forcing this amount of time or any into resolution is unconscionable to say the least. If said product was in fact shipped on 3rd attempt (and note only due to this complaint filing), it is “extremely unreasonable” to expect myself to accept such shipment only to be pushed around on the street in a shopping cart after rendering me homeless and loss of everything I owned since the day born, the entire contents of my home, left with nothing more than the clothes on my back!

Does [redacted] desire to perpetrate further lies and answer to the New York State Bar and MSLO answer to hire entities once again, or does she “on behalf of Martha Stewart Omnimedia, Incorporated”, desire to settle this matter accordingly and expeditiously. I simply entered my email address into an online contest entry form, MSLO created their problems and liabilities on their own.

Sincerely,

Business

Response:

Pursuant to my conversation with the Mediator handling this complaint (ID# [redacted]), MSLO is not responsible for any goods that are sent to a prize winner (multiple times) which are then found to have become damaged during transit. MSLO maintains that the approximate retail value of the prize package was in fact $250.00. The purchase price by MSLO from [redacted]'s (pursuant to the packing slip) is a different price because it is considered a wholesale purchase, which is normal because it is a company to company purchase. [redacted]'s sold that merchandise at an approximate retail price of $250.00. [redacted]'s has the right to discount any merchandise at its discretion at any time. Therefore, when [redacted] returned the merchandise, it is in the discretion of [redacted]'s whether to accept the merchandise for return and to determine the value of such merchandise. In addition, MSLO is under no obligation to provide an additional prize package or monetary settlement in connection with the sweepstakes that [redacted] entered. Further, contrary to [redacted]' complaint, all of our previous statements are neither false, misleading, defamatory or untrue. MSLO has all of the emails sent to MSLO by [redacted] as well as all of the voicemails [redacted] left for various MSLO employees. MSLO has, in fact, cooperated with the Revdex.com and has discussed [redacted]' complaint numerous times with the previous mediator. MSLO takes customer service and satisfaction very seriously. Therefore, MSLO believes that it has adequately addressed all of the issues raised by [redacted] and considers this issue closed.

Consumer

Response:

AS STATED, THE BBC NY HAS FAILED TO RESPOND TO EMAILS AND IT PROVIDE REQUESTED THENCE DEMANDED INFORMATION SINCE SEPTEMBER ** AND HAS FAILED TO MEDIATE SAID COMPLAINT SINCE JULY **, 2014 PROTECTING THE BUSINESS FROM ITS CRIMINAL FRAUD COMMITTED AND INCREASING THE DAMAGES AND HARM COMITTED TO THE CONSUMER.

Review: I've asked several dozen times to be taken off their e-blasts hits, but Emails still continue to be sent to me.Desired Settlement: Take me off all email correspondence with any Martha Stewart media.

Business

Response:

Two accounts associated with user; one subscribed to newsletters, one not subscribed to newsletters.[redacted] (subscribed)[redacted] (not subscribed)Both of the above email addresses have now been removed from our system. Please allow up to five days for discontinuing of all newsletters to: [redacted].For further assistance, please contact: [redacted].

Review: I purchased a Martha Stewart 20 Qt Stock M117 Pot from Made exclusively for [redacted]'s about 1 year ago. There is a defect in the metal pot. It is cracking down the side. I called [redacted]'s and they said I had to get in touch with Martha Stewart. After many hours of searching, there is no customer service for this product whatsoever.Desired Settlement: Would at least like a response or someone who can handle this problem.

Business

Response:

6/**/14 2:08 P.M.

Customer was misdirected to MSLO. [redacted]'s is responsible for offering the customer refund/exchange.

MSLO emailed customer for more information.

Once customer responds with nearest store location and approximate price paid, MSLO will forward to [redacted]'s for response/resolution.

Thank you.

Review: STRESS!!!!last month martha stewart living came to my home. I DIDN'T order this magazine!!!! took steps to cncl service which show date until 7-2017????? [redacted] assured me this matter was taken care of. information came from [redacted].I don' want this magazine or anything else I didn't order. pls helpDesired Settlement: don't want this magazine!!!

Business

Response:

Please correct the address/contact on file for subscription assistance: [redacted]Email: [redacted] To verify the customer's subscription (purchased through a third-party) is cancelled, please call:###-###-####.

Review: The Living Magazine sends a very misleading invoice/statement regarding a "past due" subscription. The statement implies that the account is past due and says "in order to avoid any suspension in your service or suspension of future credit privileges, please verify this invoice and remit with payment due immediately.

This is very misleading. The fact is this is just a magazine subscription and one I have no intention of renewing.

I then called their customer service number to clarify this and they were also unhelpful and evasive. I will never subscribe to them again.Desired Settlement: I would like to hear from this company that they will discontinue this practice and stop misleading people.

Business

Response:

First of all, I would like to offer my apologies to [redacted] for the experience that she had when she called our customer service number, and for the tone of the MARTHA STEWART LIVING notices that she received. It was never our intention to offend or upset her in any way. While we realize that apologies are in no way a substitute for the fine service each customer is to receive, we sincerely hope she will accept ours.

Please be assured that we have canceled [redacted]’s subscription, as requested via a phone call on April [redacted], 2014, as noted in her correspondence. No further bills will be mailed out. In addition, her credit rating has not and will not be affected by this matter.

With respect to [redacted]’s decision not to continue her subscription, please note that MARTHA STEWART LIVING is interested in her comments. Although we are sorry to lose [redacted], as a subscriber, we do appreciate her letting us know the reason why and apologize again for any inconvenience this matter may have caused her. Please also be assured that [redacted]’s feedback has been directed to the appropriate personnel for review.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a subscription for Martha Stewart Living Magazine in May 2015.

The amount for my subscription, $24 was withdrawn from my Chase account on May **.2015

I never got my Magazine and am going back and force since then with Martha Stewart

customer service. My confirmation # [redacted] seems not to exsist. The Company is

cooperative , my money was never refunded and my subscription never fulfilled.

This issue has to be solved immediately

Thanks [redacted]

Business

Response:

In July 2015 the facility processing subscriptions changed hands.Unfortunately, it's possible in the shuffle the complete account information was not transferred. In order to assist, please provide proof of payment (i.e. credit card transactionor back of cancelled check). Once this information is provided, the subscription center will be ableto mark the account as paid & fulfill the order. To contact the subscription center directly to provide this information:Phone: ###-###-####Email: [redacted] Our apologies for the confusion.

Review: Martha Stewart Living keeps mailing me and my wife their paid magazine we have never subscribed. They sent us two magazines at a time early last week. We tried their toll-free number to stop their unauthorized services. We tried it several times but it was their voice recording. We followed their voicemail instructions to unsubscribe at the website "[redacted]" which is not accessible. The website keeps stating "The page could not be displayed because of a system error."! ! ! ! ! ! ! ! ! ! !Desired Settlement: 1.) Immediately stop the magazine subscriptions as my wife and I have never ordered it;

2.) Don't bill me for those two magazines they have already sent me as we have never ordered it; and

3.) If they want those two magazines back to them, have them send me the prepaid labels. I will immediately mail it back to them.

Thank you very much.

Business

Response:

In checking our files, we find that a 10-issue subscription to MARTHA STEWART LIVING was placed through

M2 Media Group for [redacted]. This order was entered in response to an online or direct mail promotion from one of

their partners. As a result, the subscription was included as a bonus. Service began June 2014 and will continue through May 2015.

[redacted] will not be charged and will not receive a bill from M2 Media Group. If the above is still not satisfactory and [redacted] still wishes to cancel, please ask him to email his request to M2

Media Group directly a[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I already mentioned when I first filed the complaint that the website they are referring to is invalid and the error message keeps popping up everytime I tried.

Apparently the business wrote the response without reading my complaint completely. Also, I have no ideas who they are talking about when they said the 3rd party.

AGAIN. I HAVE SUBSCRIBED NO MAGAZINE SERVICES WITH NO ONE.

The he only situation my wife and I consider the issue is resolved is that they immediately cancel the subscriptions I have never requested.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

On behalf of [redacted], I have contacted the agency directly to cancel the subscription. This cancellation will take affect with the October 2014 issue. In the meantime, please advise [redacted] to accept the issues with our compiments.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Failure to deliver what was promised.

When I renewed my subscription and purchased a gift subscription I November I was told (both via phone and in the mailing I received) that this would begin with the December issue. When I had not receive that issue as promised, I contacted customer service to report nondelivery. Several emails and phone calls later (each of which gave me conflicting information about the status of my subscription: 1) the December issue is still on it's way just wait for it; 2) we don't have record of you renewing your subscription; 3) you renewed your subscription but it won't start until February) the company has failed to deliver what it promised. (I bought the gift subscription for Christmas and paid for it on November [redacted]. They should have told me in the first place that there was no way this would arrive for Christmas.) They offered no reasonable solution to the problem, which could have been easily rectified by just sending me the promised December issues. (They said they could send me the December issue, but I would have to wait until February to receive it, which is unreasonable and unacceptable for any standard of expectations for a monthly publication.)Desired Settlement: I wanted, very basically, to receive the December issues I thought I was paying for, and I wanted to receive them in December, as promised. (This is not an impossible or unreasonable request, but they refuse to just send these to me some other way than what would apparently take two months, for reasons I cannot understand.)

I would ask for a refund, but I didn't actually want to cancel my subscription (or the gift, which was expected and makes the timeliness of this transaction matter, on

Consumer

Response:

At this time, my complaint, ID [redacted]regarding Martha Stewart Living has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I HAVE CONTACTED Martha StewaRT living about getting a refund for the balance of my subscription twice but to no avail.

I had a subscription to Martha Stewart Living. It expired on April 2015. In May **,2013I wrote a letter saying I wanted a refund as I stopped reading the magazine. I did not get a response. The magazines stopped. When I signed up there was no mention that you could not get a refund. I wrote again July ** and again no response. I can't understand why there is no response. That is the greatest insult, being totally ignored.Desired Settlement: Refund from when the magazines stopped.

Business

Response:

Customer did not place the two orders through Martha Stewart Living. We are sorry the customer did not receive a response directing her to the company that processed her two orders, and was responsible for issuing a mileage credit and/or refund.

Review: On their Martha Stewart Living magazine the company advertises that there is an "iPad edition included with current subscription." They also advertise online and within the iPad app that "If you're already a print subscriber, you can access the digital edition for iPad free for the remainder of your current subscription term." My subscription has not ended, but after speaking with a representative of the company on the phone, they refused to provide me with all of the digital editions that go along with my print addition. This refusal to provide me with all the digital editions for free, which accompanies my paid print subscription, contradicts advertising in the magazine, on their website, and in the iPad digital subscriptions which I have received.Desired Settlement: I would like to receive all of the digital editions of Martha Stewart Living on my iPad which are supposed to come free with my existing print addition subscription.

Business

Response:

According to our records, the customer has a current active subscription which is print only. The customer had free access to the iPad edition of Martha Stewart Living on her previous contract, which ended with the March 2012 issue.

Per the promotion, free iPad access is with a current subscription. This free access is for the duration of one subscription term. Once the subscription term expires, the customer is prompted to select Print-only, Digital-only, or Print and Digital - the pricing varies depending on the choice of delivery.

As a courtesy, we have extended iPad access for the duration of the subscriber's print contract. The contract expires November 2013. Going forward, if the customer desires Print and Digital access, she can select that option upon renewing.

We apologize for any confusion.

Review: 1. Husband sent for 2 subscriptions to Martha Stewart Living.

2. Said they never got our check and told us to send another. Check #[redacted], dated 8-*-14 for $43. Sent 2nd check for $43. #[redacted] dated 10/**/14. Told to send another check.

3. After sending another, we were told we would get a refund for the first check

when it cleared.

4. Kept on getting runaround. Our account Number is #[redacted].

5. Upon going into our Martha Stwart account I found that they extended subscription instead of refunding our additional $43.00.Desired Settlement: Want refund of $43.00 that they owe us. We only want 1 year subscription, not 2 years.

Business

Response:

We researched this situation and were only able to confirmthat we received only one payment of $43.00, which was check number [redacted]. As a result we are unable to issue [redacted] a refund for a duplicate paymentthat we never received. Should [redacted]’s records still disagree withours, we ask that she forwarda copy of the front/back of the cashed check in question. If a copy ofher canceled check is not available, we ask that she provide the check numberand date. Upon receipt of the requested information, we will be happy tofurther investigate this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The 1st check number was [redacted] dated 8-*-14. The second check number was [redacted] dated 10-**-14. By the way, after we sent our first check we received a calendar and gift cards in the mail thanking us for our subscription. Please look at mu husband's account number [redacted] and you will see this subscription has been extended another year to 2016. We are not stupid. We have been getting this subscription for many years. This is so poor.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have no record of receiving the Check #[redacted], dated 8-*-14 for $43. Please forward a copy of the front and back of the canceled check. Upon receipt of the above, we will further investigate the matter to see who cashed the check.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am a subscriber to Martha Stewart Living Magazine, and have not received any issues since October. I emailed customer service on 1/*/14 to express this concern. I received a response that the January issue is combined with February's, so that's why I haven't received a January issue. I replied on 1/*/14 and said that is fine, but it doesn't explain what happened to November and December. I received a generic response that someone would look into the issue and contact me within 2 business days. I never heard back, so on 1/**/14, I emailed again to follow up. I received a reply that was exactly the same as the first, stating that January's issue is combined with February. That still doesn't help me with November and December. On 1/**/14 I emailed customer service again, and asked them to please just cancel my subscription since I am fed up with having to go through all this effort to get an answer to my question . I received the generic response that someone would get back to me in 2 business days. Once again, no one did.Desired Settlement: I would like my subscription cancelled and refunded, and I would like Martha Stewart Living to know that their customer service is severely lacking.

Business

Response:

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Description: PUBLISHERS - MAGAZINE, GENERAL MERCHANDISE-RETAIL, RADIO PROGRAM PRODUCERS, TELEVISION PROGRAM PRODUCERS

Address: 601 W 26th St, New York, New York, United States, 10001

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