Martha's Vineyard Mortgage Company, LLC

Dear Revdex.com officer,Customer has been refunded on the same day as promised and emailed a confirmation of the refund (see attached) on 12/ [redacted] at 4:41pm Thank you Charles

Revdex.com:In reference to complaint ID [redacted] , The company did process a refund to me after receiving the Revdex.com complaintThis resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
because:Yes, Big Bus did offer a settlement but compensation should have been of near equal value.We initially paid in full for a family tour package and the best offer Mr Laxmi P could offer was the lowest possible ticket pricing, we are a family of and would have preferred to have been offered the family ticket fare, after all our New York tickets cost $and their offer equals $126.00, that is not a fare price valueBIg Bus Tours should at least provide equal VALUE.BIg Bus Order preference # *** dated * Jul for a total price of $ purchased under my wife's acctAcct holder *** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:In reference to complaint ID ***, The company did process a refund to me after receiving the Revdex.com complaintThis resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We are processing the full refund right away ..Thank you Charles

Customer has been contacted this morning , and will recive complementary tickets by email today thank you Charles

Dear Revdex.com officer,Customer has been refunded on the same day as promised and emailed a confirmation of the refund (see attached) on 12/** at 4:41pm Thank you Charles

Thank you for informing usWe are processing the refund today Charles

Dear *** *** I would like to extend an apology on behalf of Big Bus Tours New York for the bad experience you received while using our serviceTraffic conditions have generated a lot of delays on July *** and despite our efforts to correct the situation, waiting time was indeed
significant Additionally, I can’t express enough my disappointment about the way my employees handled the situationPlease remain assured that we will use all disciplinary actions necessary in this case and re-train our employees with emphasis on customer’s service and operational best practice I am very saddened that your experience was not all that it could have beenOur Operations and Finance departments have made contact with you last night and you refund procedure has now been actionedI will personally follow up on this and keep you updated If you are interested, I would like to offer an extension on your package if you are still in New York CityPlease feel free to contact our office at *** or e-mail us at *** and refer to our email exchange. Thank you for your feedbacks, I hope to hear from you soon. Regards, Charles N***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***