Marthaler Chevrolet of Worthington

Initial Business Response / [redacted] (1000, 6, 2015/09/01) */ In response to the complaint, we filled out the mentioned power of attorney to the best of our knowledgeAfter submitting the forms to the state, the State of Minnesota needed more informationWe filled out the information requested in a timely manner and the rest is up to the StateWe do not think it is our responsiblity to pay for Ms [redacted] 's carpetingIf her property was in need of immediate repair, she should have fixed the property and not purchased the vehicleWe feel that we followed our procedures properly and in a timely manner Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) My property wasn't in need of any immediate repairsThe damage happened while I was waiting for the title to come in a timely mannerWhich took nearly double the time because of the power of attorney not being filled out correctlyHow dare someone tell me when I can or can't buy a vehicleOf course anyone with common sense would repair their home before buying a vehicleI also to this day do not have my remote start that my salesman Steve promised me at the time of purchaseIt was not on the I owe you slip because he remembered that the previous owner hadn't returned the remotes and was waiting for her to do soHe said on her return of such items that he would just mail them to meI am not looking to get something for free I would at least like my remote start and the fee that I had to pay to get the title fast trackedWhich was $Looking forward to a timely responseThank you to everyone involved for their time Lovette [redacted] Final Business Response / [redacted] (4000, 11, 2015/09/22) */ Our General Manager Sean called and talked to Miss [redacted] todayWe have reimbursed her for the title fast track and he sent her a remote fabEverything seems to be taken care of and satisfied

Initial Business Response /* (1000, 6, 2015/09/01) */
In response to the complaint, we filled out the mentioned power of attorney to the best of our knowledge. After submitting the forms to the state, the State of Minnesota needed more information. We filled out the information requested in a...

timely manner and the rest is up to the State. We do not think it is our responsiblity to pay for Ms [redacted]'s carpeting. If her property was in need of immediate repair, she should have fixed the property and not purchased the vehicle. We feel that we followed our procedures properly and in a timely manner.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My property wasn't in need of any immediate repairs. The damage happened while I was waiting for the title to come in a timely manner. Which took nearly double the time because of the power of attorney not being filled out correctly. How dare someone tell me when I can or can't buy a vehicle. Of course anyone with common sense would repair their home before buying a vehicle. I also to this day do not have my remote start that my salesman Steve promised me at the time of purchase. It was not on the I owe you slip because he remembered that the previous owner hadn't returned the remotes and was waiting for her to do so. He said on her return of such items that he would just mail them to me. I am not looking to get something for free I would at least like my remote start and the fee that I had to pay to get the title fast tracked. Which was $20.00. Looking forward to a timely response. Thank you to everyone involved for their time.
Lovette [redacted]
Final Business Response /* (4000, 11, 2015/09/22) */
Our General Manager Sean called and talked to Miss [redacted] today. We have reimbursed her for the title fast track and he sent her a remote fab. Everything seems to be taken care of and satisfied.

In response to the complaint filed on March 15, 2016 by Mr. [redacted], Case #[redacted]. Mr [redacted] purchased a 2015 Chevrolet Cruze with 13377 miles on it from our dealership on February 26, 2016. It was explained to Mr. [redacted] that the vehicle he was purchasing came with the remainder of the...

Manufacturers Factory warranties which included the remainder of the 3 year / 36,000 mile bumper to bumper warranty and remainder of the 5 year / 100,000 mile powertrain warranty, each of which start from the date the vehicle was originally sold new. General Motors also includes a Roadside Assistance to the owner of the vehicle for the duration of the 5 year / 100,000 mile period from the date the vehicle was originally purchase new. The General Motors Roadside Assistance provides the following:
Emergency Towing (from a public road or highway to nearest Chevrolet dealer)
Lockout Service (keys locked inside vehicle)
Flat Tire Changes (service to change a flat tire with the spare tire (if equipped))
Fuel Delivery (enough fuel for vehicle to get to the nearest service station)
Jump-Starts (service to jumpstart a dead battery)
The additional protection Mr. [redacted] opted to purchase was Road Hazard Tire & Wheel Protection, this is a different and separate coverage than what is provided by General Motors Roadside Assistance. Road Hazard Tire & Wheel Protection "helps offset out-of-pocket expenses to repair or replace damaged tires or wheels, as well as the cost of mounting, balancing, valve stems and taxes."
Mr. [redacted] contacted our dealership the week of March 1, 2016 the week after his purchase to request the cancellation of the Road Hazard Tire & Wheel Protection. It was explained to Mr. [redacted] that the Road Hazard Tire & Wheel Protection he had opted to purchase was very different from the GM Roadside Assistance. It was also explained to Mr [redacted] that as with any cancellation of products such as the Road Hazard Tire & Wheel Protection, it is possible that it can take 4 to 6 or more weeks before the customer receives the refund. The cancellation was made at the customers request.
Mr. [redacted] contacted our dealership the week of March 14, 2016 at which time I assured him the Road Hazard Tire & Wheel Protection had been cancelled and I repeated that it can take 4 to 6 (or more weeks in special circumstances) before the refund is received by customer. It was verified with the Road Hazard Tire & Wheel Protection company that the cancellation had been received by them and cancelled.
The Road Hazard Tire & Wheel Protection has been cancelled for Mr. [redacted] and because the cancellation was made within 30 days from the date of purchase he is receiving a Full Refund. We are awaiting the reception of the full refund amount from the Road Hazard Tire & Wheel Protection company so that those funds can be forwarded on to Mr. [redacted].