Though I can't speak directly to what had occurred after Mr [redacted] checked into [redacted] on the afternoon of August 27, as I was not in the office; I can say that, after speaking with [redacted] on the following Monday morning, every effort was made to help ensure that the [redacted] 's concerns were addressed? It is our policy and practice to do whatever is necessary to help ensure that the homes that we represent are clean and that our guests are as comfortable as possible; we ? do not take complaints about cleanliness or any other concerns lightly? Upon receiving a complaint, we will personally inspect the property, order the cleaner to come back and offer compensation if need be.In this situation, the cleaner was unable to come back, so [redacted] took it upon herself to re-clean and address the areas of concern noted by Mrs [redacted] ? As we had not received any further communication, we believed that all items in question were resolved? It was not until Thursday morning when Mr [redacted] checked out that we learned that he was dissatisfied? We've communicated on several occasions since with no resolve? For reference, we've rented this home since the summer of without a single complaint as to it's cleanliness or inhabitability? It is one of our more popular properties for both summer vacations as well as longer term off season rentals? This home also happens to be pet friendly which, of course, helps in it's popularity? I should also mention that the owners are very proactive in ensuring that their home is ready for renters at the beginning and throughout the summer season.Regards, [redacted] Jack Lingo, IncRealtorRental ManagerThe following is [redacted] 's account of what had transpired on the afternoon/evening of August 27, 2016? "In the afternoon of August 27, ? I rec'd a call from the female tenant at [redacted] ***? She was extremely upset, stating the couch was shredded and unusableThat the place was filthy and they just couldn't stay there? I told her I would call the owner and come by the unit.? The owner was called and told of the issues? He was very surprised because he never receives complaints about the unit? He instructed me to offer the tenants a full refund if they would like to leave.? After 5:I went by the unit at [redacted] ***? There I talked with Mrs [redacted] ? She showed me the couch and I took pictures? It was not "shredded" or ripped? It was peeling, as faux leather will do, on one section of the sofaI ask her if she'd like me to bring something to cover it up, she seemed okay with me doing that? We walked in the kitchen.......she said it was sticky, but it did not feel sticky to me or look dirty? We then walked into the bedroom, the mattress cover had been removed from the bed and was in the closet floor......she said it had bugs on it and was stained? I did not see any bugs and I saw no stains on the mattress coverThe mattress did have a small stain on it? I saw no bugs on the mattressShe did not complain about any other area of the house to me.? I informed Mrs [redacted] that the owner had offered a full refund if she wanted to leave that evening? I also informed her that, unfortunately, we had no other pet friendly rentals available? She didn't seem to want to leave and I ask her if I could go get something to cover the couch? She seemed fine with that.? I left the unit and went to Walmart, purchased sheets to cover the couchI tried to get comfortable sheets and ones that matched the colors in the living roomI purchased a new mattress pad for the bed and I purchased cleaning supplies to go over the kitchen.? I return to the unitThe tenants were not at the unitI placed the sheets on the couch and sat on the couch to make sure the sheets would stay secure? I found no issue with the couch as far a comfort and the sheets stayed secure.? I put the new mattress pad on the bed? I then went over the kitchen, again....even though there was no need to because the kitchen was clean.? I left the house around 8:ish and never heard from the tenants again.? My understanding is they came in and checked out days early."
Martin Archery contacted me directly after escalating the matterThey have completely resolved my issue by sending me a new bowIt was a difficult process, but they ultimate resolution of the matter was acceptableThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have attached a few of the photos I took of the apparent blood stains and mold. As you can see, it was quite disgusting. The only offer Jack Lingo made was to purchase mattress covers for the beds. I did not find this acceptable for my children to sleep on. Also, the mold is readily apparent in the photos.
Additionally, I requested that Jack Lingo simply move us to a different property. They were unwilling to do so. I am still seeking a reimbursement from Jack Lingo, or at least a settlement offer.
Though I can't speak directly to what had occurred after Mr*** checked into *** *** *** on the afternoon of August 27, as I was not in the office; I can say that, after speaking with *** *** on the following Monday morning, every effort was made to help ensure that the ***'s
concerns were addressed It is our policy and practice to do whatever is necessary to help ensure that the homes that we represent are clean and that our guests are as comfortable as possible; we do not take complaints about cleanliness or any other concerns lightly Upon receiving a complaint, we will personally inspect the property, order the cleaner to come back and offer compensation if need be.In this situation, the cleaner was unable to come back, so *** *** took it upon herself to re-clean and address the areas of concern noted by Mrs*** As we had not received any further communication, we believed that all items in question were resolved It was not until Thursday morning when Mr*** checked out that we learned that he was dissatisfied We've communicated on several occasions since with no resolve For reference, we've rented this home since the summer of without a single complaint as to it's cleanliness or inhabitability It is one of our more popular properties for both summer vacations as well as longer term off season rentals This home also happens to be pet friendly which, of course, helps in it's popularity I should also mention that the owners are very proactive in ensuring that their home is ready for renters at the beginning and throughout the summer season.Regards,*** * ***Jack Lingo, IncRealtorRental ManagerThe following is *** ***'s account of what had transpired on the afternoon/evening of August 27, 2016 "In the afternoon of August 27, I rec'd a call from the female tenant at *** *** *** She was extremely upset, stating the couch was shredded and unusableThat the place was filthy and they just couldn't stay there I told her I would call the owner and come by the unit. The owner was called and told of the issues He was very surprised because he never receives complaints about the unit He instructed me to offer the tenants a full refund if they would like to leave. After 5:I went by the unit at *** *** *** There I talked with Mrs*** She showed me the couch and I took pictures It was not "shredded" or ripped It was peeling, as faux leather will do, on one section of the sofaI ask her if she'd like me to bring something to cover it up, she seemed okay with me doing that We walked in the kitchen.......she said it was sticky, but it did not feel sticky to me or look dirty We then walked into the bedroom, the mattress cover had been removed from the bed and was in the closet floor......she said it had bugs on it and was stained I did not see any bugs and I saw no stains on the mattress coverThe mattress did have a small stain on it I saw no bugs on the mattressShe did not complain about any other area of the house to me. I informed Mrs*** that the owner had offered a full refund if she wanted to leave that evening I also informed her that, unfortunately, we had no other pet friendly rentals available She didn't seem to want to leave and I ask her if I could go get something to cover the couch? She seemed fine with that. I left the unit and went to Walmart, purchased sheets to cover the couchI tried to get comfortable sheets and ones that matched the colors in the living roomI purchased a new mattress pad for the bed and I purchased cleaning supplies to go over the kitchen. I return to the unitThe tenants were not at the unitI placed the sheets on the couch and sat on the couch to make sure the sheets would stay secure I found no issue with the couch as far a comfort and the sheets stayed secure. I put the new mattress pad on the bed I then went over the kitchen, again....even though there was no need to because the kitchen was clean. I left the house around 8:ish and never heard from the tenants again. My understanding is they came in and checked out days early."
In response to Ms***, this unit located in the Henlopen condominiums is dated but clean as a whistle. When Ms*** came to us with her complaints we immediately went to the unit. As the manager, I went along with her agent, Ms*** and witnessed a very clean unit. (see photos attached). There was a stain on a mattress that we were totally unaware of that was taken care of within an hour of her complaint. I am also attaching a copy of a work order where we sent the cleaner to take care of the "mold" reported in the shower and as you can see from the work order - nothing was done as the showers were very clean. This property is located right on the boardwalk in North Rehoboth and is very popular. It rented for several weeks before and after Ms***'s reservation without incident. We did place on our sublet list and try to re-rent but were unsuccessful. We at Jack Lingo take pride in all our properties and do whatever we can to resolve issues as they arise. Ms*** did not give us an opportunity to resolve anything before going and renting a hotel room. Ms*** reserved this unit in April so for months the property was off the market. The owner did not feel a refund was in order and we wholeheartedly agreed
*** ***
*** *** *** *** Sent: Saturday, October 3, 12:51pm The guest contacted our office on July stating the the condominimum was moldy and that there were what appeared to be a blood stains on mattresses. She indicated that the property
was not fit for her family to stay. We requested that she meet us at the property to ensure that we saw what she was referring to. The rental manager and a rental agent immediately went to the property to assess the situation. Upon arrival we noticed that all the beds had been stripped. We found a copper colored stain on one of the bunk bed mattresses. Upon inspection of the bathrooms we did not notice any mold and also noticed that in spite of the property being dated and the cooper colored stain on the mattress, the unit looked very clean. The guest never showed upWe sent a cleaner over to clean the soiled mattress immediately. In addition, we asked her to clean the bathrooms if she saw any mold issues and to make all of the beds. The cleaning person said that there was no need to clean the bathroomsThe guest refussed to stay at the property P Please consider the environment before printing this email*** *** ***
*** Jack Lingo, REALTOR Rehoboth Avenue
Though I can't speak directly to what had occurred after Mr [redacted] checked into [redacted] on the afternoon of August 27, as I was not in the office; I can say that, after speaking with [redacted] on the following Monday morning, every effort was made to help ensure that the [redacted] 's concerns were addressed? It is our policy and practice to do whatever is necessary to help ensure that the homes that we represent are clean and that our guests are as comfortable as possible; we ? do not take complaints about cleanliness or any other concerns lightly? Upon receiving a complaint, we will personally inspect the property, order the cleaner to come back and offer compensation if need be.In this situation, the cleaner was unable to come back, so [redacted] took it upon herself to re-clean and address the areas of concern noted by Mrs [redacted] ? As we had not received any further communication, we believed that all items in question were resolved? It was not until Thursday morning when Mr [redacted] checked out that we learned that he was dissatisfied? We've communicated on several occasions since with no resolve? For reference, we've rented this home since the summer of without a single complaint as to it's cleanliness or inhabitability? It is one of our more popular properties for both summer vacations as well as longer term off season rentals? This home also happens to be pet friendly which, of course, helps in it's popularity? I should also mention that the owners are very proactive in ensuring that their home is ready for renters at the beginning and throughout the summer season.Regards, [redacted] Jack Lingo, IncRealtorRental ManagerThe following is [redacted] 's account of what had transpired on the afternoon/evening of August 27, 2016? "In the afternoon of August 27, ? I rec'd a call from the female tenant at [redacted] ***? She was extremely upset, stating the couch was shredded and unusableThat the place was filthy and they just couldn't stay there? I told her I would call the owner and come by the unit.? The owner was called and told of the issues? He was very surprised because he never receives complaints about the unit? He instructed me to offer the tenants a full refund if they would like to leave.? After 5:I went by the unit at [redacted] ***? There I talked with Mrs [redacted] ? She showed me the couch and I took pictures? It was not "shredded" or ripped? It was peeling, as faux leather will do, on one section of the sofaI ask her if she'd like me to bring something to cover it up, she seemed okay with me doing that? We walked in the kitchen.......she said it was sticky, but it did not feel sticky to me or look dirty? We then walked into the bedroom, the mattress cover had been removed from the bed and was in the closet floor......she said it had bugs on it and was stained? I did not see any bugs and I saw no stains on the mattress coverThe mattress did have a small stain on it? I saw no bugs on the mattressShe did not complain about any other area of the house to me.? I informed Mrs [redacted] that the owner had offered a full refund if she wanted to leave that evening? I also informed her that, unfortunately, we had no other pet friendly rentals available? She didn't seem to want to leave and I ask her if I could go get something to cover the couch? She seemed fine with that.? I left the unit and went to Walmart, purchased sheets to cover the couchI tried to get comfortable sheets and ones that matched the colors in the living roomI purchased a new mattress pad for the bed and I purchased cleaning supplies to go over the kitchen.? I return to the unitThe tenants were not at the unitI placed the sheets on the couch and sat on the couch to make sure the sheets would stay secure? I found no issue with the couch as far a comfort and the sheets stayed secure.? I put the new mattress pad on the bed? I then went over the kitchen, again....even though there was no need to because the kitchen was clean.? I left the house around 8:ish and never heard from the tenants again.? My understanding is they came in and checked out days early."
Martin Archery contacted me directly after escalating the matterThey have completely resolved my issue by sending me a new bowIt was a difficult process, but they ultimate resolution of the matter was acceptableThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have attached a few of the photos I took of the apparent blood stains and mold. As you can see, it was quite disgusting. The only offer Jack Lingo made was to purchase mattress covers for the beds. I did not find this acceptable for my children to sleep on. Also, the mold is readily apparent in the photos.
Additionally, I requested that Jack Lingo simply move us to a different property. They were unwilling to do so. I am still seeking a reimbursement from Jack Lingo, or at least a settlement offer.
Though I can't speak directly to what had occurred after Mr*** checked into *** *** *** on the afternoon of August 27, as I was not in the office; I can say that, after speaking with *** *** on the following Monday morning, every effort was made to help ensure that the ***'s
concerns were addressed It is our policy and practice to do whatever is necessary to help ensure that the homes that we represent are clean and that our guests are as comfortable as possible; we do not take complaints about cleanliness or any other concerns lightly Upon receiving a complaint, we will personally inspect the property, order the cleaner to come back and offer compensation if need be.In this situation, the cleaner was unable to come back, so *** *** took it upon herself to re-clean and address the areas of concern noted by Mrs*** As we had not received any further communication, we believed that all items in question were resolved It was not until Thursday morning when Mr*** checked out that we learned that he was dissatisfied We've communicated on several occasions since with no resolve For reference, we've rented this home since the summer of without a single complaint as to it's cleanliness or inhabitability It is one of our more popular properties for both summer vacations as well as longer term off season rentals This home also happens to be pet friendly which, of course, helps in it's popularity I should also mention that the owners are very proactive in ensuring that their home is ready for renters at the beginning and throughout the summer season.Regards,*** * ***Jack Lingo, IncRealtorRental ManagerThe following is *** ***'s account of what had transpired on the afternoon/evening of August 27, 2016 "In the afternoon of August 27, I rec'd a call from the female tenant at *** *** *** She was extremely upset, stating the couch was shredded and unusableThat the place was filthy and they just couldn't stay there I told her I would call the owner and come by the unit. The owner was called and told of the issues He was very surprised because he never receives complaints about the unit He instructed me to offer the tenants a full refund if they would like to leave. After 5:I went by the unit at *** *** *** There I talked with Mrs*** She showed me the couch and I took pictures It was not "shredded" or ripped It was peeling, as faux leather will do, on one section of the sofaI ask her if she'd like me to bring something to cover it up, she seemed okay with me doing that We walked in the kitchen.......she said it was sticky, but it did not feel sticky to me or look dirty We then walked into the bedroom, the mattress cover had been removed from the bed and was in the closet floor......she said it had bugs on it and was stained I did not see any bugs and I saw no stains on the mattress coverThe mattress did have a small stain on it I saw no bugs on the mattressShe did not complain about any other area of the house to me. I informed Mrs*** that the owner had offered a full refund if she wanted to leave that evening I also informed her that, unfortunately, we had no other pet friendly rentals available She didn't seem to want to leave and I ask her if I could go get something to cover the couch? She seemed fine with that. I left the unit and went to Walmart, purchased sheets to cover the couchI tried to get comfortable sheets and ones that matched the colors in the living roomI purchased a new mattress pad for the bed and I purchased cleaning supplies to go over the kitchen. I return to the unitThe tenants were not at the unitI placed the sheets on the couch and sat on the couch to make sure the sheets would stay secure I found no issue with the couch as far a comfort and the sheets stayed secure. I put the new mattress pad on the bed I then went over the kitchen, again....even though there was no need to because the kitchen was clean. I left the house around 8:ish and never heard from the tenants again. My understanding is they came in and checked out days early."
In response to Ms***, this unit located in the Henlopen condominiums is dated but clean as a whistle. When Ms*** came to us with her complaints we immediately went to the unit. As the manager, I went along with her agent, Ms*** and witnessed a very clean unit. (see photos attached). There was a stain on a mattress that we were totally unaware of that was taken care of within an hour of her complaint. I am also attaching a copy of a work order where we sent the cleaner to take care of the "mold" reported in the shower and as you can see from the work order - nothing was done as the showers were very clean. This property is located right on the boardwalk in North Rehoboth and is very popular. It rented for several weeks before and after Ms***'s reservation without incident. We did place on our sublet list and try to re-rent but were unsuccessful. We at Jack Lingo take pride in all our properties and do whatever we can to resolve issues as they arise. Ms*** did not give us an opportunity to resolve anything before going and renting a hotel room. Ms*** reserved this unit in April so for months the property was off the market. The owner did not feel a refund was in order and we wholeheartedly agreed
*** ***
*** *** *** *** Sent: Saturday, October 3, 12:51pm The guest contacted our office on July stating the the condominimum was moldy and that there were what appeared to be a blood stains on mattresses. She indicated that the property
was not fit for her family to stay. We requested that she meet us at the property to ensure that we saw what she was referring to. The rental manager and a rental agent immediately went to the property to assess the situation. Upon arrival we noticed that all the beds had been stripped. We found a copper colored stain on one of the bunk bed mattresses. Upon inspection of the bathrooms we did not notice any mold and also noticed that in spite of the property being dated and the cooper colored stain on the mattress, the unit looked very clean. The guest never showed upWe sent a cleaner over to clean the soiled mattress immediately. In addition, we asked her to clean the bathrooms if she saw any mold issues and to make all of the beds. The cleaning person said that there was no need to clean the bathroomsThe guest refussed to stay at the property P Please consider the environment before printing this email*** *** ***
*** Jack Lingo, REALTOR Rehoboth Avenue