Martin Commercial Group

Thank you for your letter dated April 18, regarding the above referenced complaint and for allowing us the opportunity to provide you with our perspective on the issue / complaintFirst, our company has been in business since the late 1950's under various names and to the best of my knowledge, we've never had a single complaint filed against us with the Revdex.comI attribute this record in large part to our team of property managers and assistant property managers who are focused on customer service and have great relationships with a vast majority of the nearly tenants within our portfolio of managed propertiesOur top priority is to provide excellent service to the property owners for whom we manage property and the tenants who lease their propertiesWith regard to the complaint filed by [redacted] and SF Door and Window, I would like to specifically address each issue set forth in their complaintFirst, all correspondence has been with ***'s wife [redacted] , and [redacted] dba SF Door and Window is the Tenant listed on the LeaseWith regard to security, the lease entered into between the property owner and [redacted] dba SF Door and Window specifically states in Paragraph that "Lessee hereby acknowledges that the rent payable to Lessor hereunder does not include the cost of guard service or other security measures, and that Lessor shall have no obligation whatsoever to provide sameLessee assumes all responsibility for the protection of the Premises, Lessee, its agents and invitees and their property from the acts of third parties"Despite this lease language, which the tenant agreed to when signing the lease, the property owner, at its sole cost and expense, does contract for periodic security patrols [redacted] requested a description of the patrol vehicle and plate number used for patrolling the property however the security vendor's employees often use their personal vehicles to patrol which is why we will not provide such informationSecond, our understanding is that SF Door and Window had a utility trailer stolen from the property however the trailer was parked overnight in violation of the lease provisions and was stolen while parked overnightParagraph as well as addendum Paragraph of the Lease specifically prohibit overnight parking, again which the tenant agreed to prior to ent***g into a lease of the spaceThird, there is no doubt about the fact that there are lots of homeless people in the area where the property is locatedAs a matter of fact, there is a big homeless issue in many areas within the City of Riverside and most other cities in Southern CaliforniaWhenever we are made aware of issues where homeless people are trespassing onto our managed properties or loit***g, we contact the police department to have them removedAlso, again, the property owner goes above and beyond by contracting for periodic security patrolsNext, with regard to trash on the property, the property owner contracts for day porter service and a day porter is on site twice per week to piany trash outside of the trash receptacles on the propertyWe were notified on April 17, that there was a possible concern with termites for which we contracted the same day through Access Exterminators and communicated such with the tenantPlease see attached correspondence concerning the current state of that request as the Tenant has not yet made arrangements to meet with the Lessor's vendor to resolve the matterFinally, we have always responded in a very professional manner further documented in the attached email correspondencePlease note in the attached documentation that the Tenant has personally slandered staff via email and also verbally threatened violence in a phone conversation I had with her last weekMrsVargas interprets responses that do not meet her desired outcome as unresolved or ignoring her requests, which is not the case

I am rejecting this response because: First our utility trailer was NOT left overnight it was stolen between 4:45-5:15am when my guys went to gas up our work trucks down the street. If security is not provided than why did the property manager [redacted] insist over & over there was security until asked by my wife to prove that such security exist? Once called out about having proof that security is actually proving did [redacted] switch up and state security wasn’t required per our lease. The whole stafff at Martin Commercial is unprofessional. And we have set up an appointment, same day they called, to address the termites in our building, please check your facts. I’ve attached the emails from [redacted] claiming the property having security over & over to which they now claim isn’t required, so which is it? Train your staff better as it’s a horrible reflection on your company that’s been around since the “1950’s”

Thank you for your letter dated April 18, 2018 regarding the above referenced complaint and for allowing us the opportunity to provide you with our perspective on the issue / complaint. First, our company has been in business since the late 1950's under various names and to the best of my...

knowledge, we've never had a single complaint filed against us with the Revdex.com. I attribute this record in large part to our team of property managers and assistant property managers who are focused on customer service and have great relationships with a vast majority of the nearly 800 tenants within our portfolio of managed properties. Our top priority is to provide excellent service to the property owners for whom we manage property and the tenants who lease their properties. With regard to the complaint filed by [redacted] and SF Door and Window, I would like to specifically address each issue set forth in their complaint. First, all correspondence has been with [redacted]'s wife [redacted], and [redacted] dba SF Door and Window is the Tenant listed on the Lease. With regard to security, the lease entered into between the property owner and [redacted] dba SF Door and Window specifically states in Paragraph 40 that "Lessee hereby acknowledges that the rent payable to Lessor hereunder does not include the cost of guard service or other security measures, and that Lessor shall have no obligation whatsoever to provide same. Lessee assumes all responsibility for the protection of the Premises, Lessee, its agents and invitees and their property from the acts of third parties". Despite this lease language, which the tenant agreed to when signing the lease, the property owner, at its sole cost and expense, does contract for periodic security patrols. [redacted] requested a description of the patrol vehicle and plate number used for patrolling the property however the security vendor's employees often use their personal vehicles to patrol which is why we will not provide such information. Second, our understanding is that SF Door and Window had a utility trailer stolen from the property however the trailer was parked overnight in violation of the lease provisions and was stolen while parked overnight. Paragraph 2.6 as well as addendum Paragraph 51 of the Lease specifically prohibit overnight parking, again which the tenant agreed to prior to ent[redacted]g into a lease of the space. Third, there is no doubt about the fact that there are lots of homeless people in the area where the property is located. As a matter of fact, there is a big homeless issue in many areas within the City of Riverside and most other cities in Southern California. Whenever we are made aware of issues where homeless people are trespassing onto our managed properties or loit[redacted]g, we contact the police department to have them removed. Also, again, the property owner goes above and beyond by contracting for periodic security patrols. Next, with regard to trash on the property, the property owner contracts for day porter service and a day porter is on site twice per week to pick-up any trash outside of the trash receptacles on the property. We were notified on April 17, 2018 that there was a possible concern with termites for which we contracted the same day through Access Exterminators and communicated such with the tenant. Please see attached correspondence concerning the current state of that request as the Tenant has not yet made arrangements to meet with the Lessor's vendor to resolve the matter. Finally, we have always responded in a very professional manner further documented in the attached email correspondence. Please note in the attached documentation that the Tenant has personally slandered staff via email and also verbally threatened violence in a phone conversation I had with her last week. Mrs. Vargas interprets responses that do not meet her desired outcome as unresolved or ignoring her requests, which is not the case.