Martin Fein Interests, Ltd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] To whom it may concern: We used the opportunity to have a representative come to the apartment and perform a walk throughShe stated that there was a stain that would need to be cleanedShe was asked if the carpet was going to need to be replacedThe representative stated that other than the stain, the carpet was in really good shapeThe representative was then asked if we should get the carpet professionally cleanedShe stated that the stain wasn't bad and the carpet was still in good shape and the carpet would be professionally cleaned anyways before the next tenant moved inShe stated that the stain treatment would be covered by the pet deposit and that it wouldn't cost that much so we should still get some money backOnly two rooms had carpet so why did the carpet in both rooms need to be replaced for stain? The pet deposit that was paid was $If the only issues upon move out was the stain, then why did we only receive $credit for the depositIf the carpet supposedly had to be replaced anyways, where did the extra $goWhat other damage was found that more money had to be used other than the carpet stain? If the carpet had to be replaced anyways then why was more money taken awayNo other damage was reported on the walk out statement

To Whom It May Concern: Please see below for a breakdown of all charges assessed at move outAs you can see the entire $deposit was applied to the remaining utility bills and carpet replacement charges, these were the only charges assessed at move out $DEPOSIT CREDIT - Utilities 03/20/15-04/17/ Utilities 04/18/15-05/18/ Utilities 05/19/15-06/14/ Carpet Replacement Balance Due As mentioned previously, it is stated in the lease agreement that "Our representative has no authority to bind or limit us regarding deductions for repairs, damages, or chargesAny statements or estimates by us or our representative are subject to correction, modification, or disapproval before final refunding or accounting." Additionally, all residents are notified at the time of the walkthrough that the carpet charges are pending until a bid is received from the carpet companyWe are only passing along a portion of the charges that were incurred to return your apartment to its original condition after your move out Thank you for your time Brooke [redacted] Community Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me