Martin Fein Interests, Ltd.

To Whom It May Concern: Please see below for a breakdown of charges and how they were applied $DEPOSIT CREDIT - Utilities 03/20/15-04/17/ Utilities 04/18/15-05/18/ Utilities 05/19/15-06/14/ Carpet Replacement Balance Due In response to your question, the company that shampoos the carpet and the company that replaces the carpet are two different entitiesIn all actuality, the carpet cleaning company will lose business if they are unable to remove the stains, since they make no money off of a replacementAs mentioned in my previous response, the carpet was attempted to be cleaned without success, which is why we were forced to move forward with the replacementThe average lifespan of a carpet is actually years, and the carpet was one year old when you moved inAs a courtesy and in an attempt to resolve this issue, we will issue a credit to your ledger in the amount of $to account for the year that the carpet was installed prior to your move inYour new balance due is $and is due immediatelyPlease keep in mind that we are in no way obligated to make any adjustments to your account, as we do stand by all charges assessed This will be the final correspondence from us, as we have answered all questions and addressed all concerns on more than one occasion

Sent: Monday, April 11, 3:PMSubject: Martin Fein Interests, Ltd.-Claim # [redacted] I am responding in regards to the complaint made by a previous resident Mr [redacted] from September over a balance owed in the amount of $ The actual balance on Mr [redacted] Move-out Statement dated April 22, was for $which included $for ozone treatment and $for final utility billAfter researching his balance we found that the ozone treatment that Mr [redacted] was charged for had not been performed therefore we refunded him $on December 2, Mr [redacted] had already paid his final utility balance of $leaving him with a $balance The matter between [redacted] and Mr [redacted] has been resolved Please let me know if you have any other questionsThank you and have a great day! Cami

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
If the carpet was to replace then why do we still owe over The carpet cleaners make the decision on whether or not the carpet can be cleaned or replaced? Of course they are going to replace it because they make more money and it benefits them to charge an unreasonable amount of moneyThe carpet company is suppose to attempt to remove the stain firstDo you have proof that they tried to remove the stain first? And by law aren't you suppose to hange the carpet in that apartment every 7years? When was the last time that carpet was changed?
Regards,Dani ***

To Whom It May Concern:
As per the lease agreement that was signed by the complainant, paragraph states: “You should meet with our representative for a move out inspectionOur representative has no authority to bind or limit us regarding deductions for repairs, damages, or chargesAny
statements or estimates by us or our representative are subject to correction, modification, or disapproval before final refunding or accounting.” In this instance however, as mentioned in the complaint, the resident was notified at the time of the inspection that if the pet deposit was not refunded it would be due to the stains on the carpetPrior to replacement, a carpet shampoo was completed both in house and by an outside contractor, but the stains were not able to be removed and the carpet had to be replacedThe total cost for the carpet replacement was $705.92, however, the resident was issued a credit for their residency in the apartment and only charged $for the replacementAn itemized move out statement was sent to the complainant listing the final move out charges which included carpet replacement and final utilities onlyThe pet deposit was the only deposit on hand for this tenant, and was applied to the balance due
Thank you for your time and consideration
Brooke ***
Community Manager

Dear Sirs,
We are in receipt of the complaint and want to do all we can to help clear up any details. We apologize that the resident of Miramont at Ridgegate, *** ***, parked in a space belonging to someone else. Unfortunately, the facts seem to vary somewhat from
the complaint that was sent in, but we want to do all we can to assist ***. On the attachment, we have included an email from the resident who *** indicated gave him permission to take over the parking space. Her email clarifies that this was not the case. We have also enclosed a parking policy signed at move in by *** letting each resident know that parking in a spot belonging to someone else will result in towing. We have also enclosed towing signs posted on property, and a copy of the towing slip noting existing damage to ***'s vehicle prior to the towing. We value each resident at our communities, and try to ensure that each experience at a FEIN property is an enjoyable one. As a gesture to show that we truly care about our residents, we will go outside of practices and offer a credit to *** off of ***'s rent for the $*** towing expense. While we do stand by the towing being justified, we do want to maintain a good relationship with our customer. We are however, unable to cover any expenses for vehicle damage that *** feels is a result of the towing. The towing slip attached indicates existing damage, and any outside measures above those would need to be addressed with the towing company.
We appreciate your assistance with this, and remain available to help resolve should there be any additional information needed
Sincerely,
*** ***
Regional Director of Mgmt
FEIN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
To whom it may concern:We used the opportunity to have a representative come to the apartment and perform a walk throughShe stated that there was a stain that would need to be cleanedShe was asked if the carpet was going to need to be replacedThe representative stated that other than the stain, the carpet was in really good shapeThe representative was then asked if we should get the carpet professionally cleanedShe stated that the stain wasn't bad and the carpet was still in good shape and the carpet would be professionally cleaned anyways before the next tenant moved inShe stated that the stain treatment would be covered by the pet deposit and that it wouldn't cost that much so we should still get some money backOnly two rooms had carpet so why did the carpet in both rooms need to be replaced for stain? The pet deposit that was paid was $If the only issues upon move out was the stain, then why did we only receive $credit for the depositIf the carpet supposedly had to be replaced anyways, where did the extra $goWhat other damage was found that more money had to be used other than the carpet stain? If the carpet had to be replaced anyways then why was more money taken awayNo other damage was reported on the walk out statement

Sent: Monday, April 11, 3:PM Subject: Martin Fein Interests, Ltd.-Claim #*** I am responding in regards to the complaint made by a previous resident Mr*** *** from September over a balance owed in the amount of $230. The actual balance on Mr*** Move-out
Statement dated April 22, was for $which included $for ozone treatment and $for final utility billAfter researching his balance we found that the ozone treatment that Mr*** was charged for had not been performed therefore we refunded him $on December 2, 2015. Mr*** had already paid his final utility balance of $leaving him with a $balance The matter between *** ** *** *** and Mr*** *** has been resolved Please let me know if you have any other questionsThank you and have a great day! Cami

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint If the carpet was to replace then why do we still owe over The carpet cleaners make the decision on whether or not the carpet can be cleaned or replaced? Of course they are going to replace it because they make more money and it benefits them to charge an unreasonable amount of moneyThe carpet company is suppose to attempt to remove the stain firstDo you have proof that they tried to remove the stain first? And by law aren't you suppose to hange the carpet in that apartment every 7years? When was the last time that carpet was changed?
Regards,Dani ***

To Whom It May Concern:
Please see below for a breakdown of all charges assessed at move out. As you can see the entire $400 deposit was applied to the remaining utility bills and carpet replacement charges, these were the only charges assessed at move out.
$400 DEPOSIT CREDIT
-400
Utilities 03/20/15-04/17/15
54.88
Utilities 04/18/15-05/18/15
55.84
Utilities 05/19/15-06/14/15
49.62
Carpet Replacement
485.27
Balance Due
245.61
 
As mentioned previously, it is stated in the lease agreement that "Our representative has no authority to bind or limit us regarding deductions for repairs, damages, or charges. Any statements or estimates by us or our representative are subject to correction, modification, or disapproval before final refunding or accounting."  Additionally, all residents are notified at the time of the walkthrough that the carpet charges are pending until a bid is received from the carpet company. We are only passing along a portion of the charges that were incurred to return your apartment to its original condition after your move out.
Thank you for your time.
Brooke [redacted]
Community Manager

To Whom It May Concern:

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As per the lease agreement that was signed by the complainant, paragraph 40 states: “You should meet with our representative for a move out inspection. Our representative has no authority to bind or limit us regarding deductions for repairs, damages, or charges. Any statements or estimates by us or our representative are subject to correction, modification, or disapproval before final refunding or accounting.” In this instance however, as mentioned in the complaint, the resident was notified at the time of the inspection that if the pet deposit was not refunded it would be due to the stains on the carpet. Prior to replacement, a carpet shampoo was completed both in house and by an outside contractor, but the stains were not able to be removed and the carpet had to be replaced. The total cost for the carpet replacement was $705.92, however, the resident was issued a credit for their residency in the apartment and only charged $485.27 for the replacement. An itemized move out statement was sent to the complainant listing the final move out charges which included carpet replacement and final utilities only. The pet deposit was the only deposit on hand for this tenant, and was applied to the balance due.
 
Thank you for your time and consideration.
 
Brooke [redacted]
Community Manager

To Whom It May Concern:
Please see below for a breakdown of charges and how they were applied.
$400 DEPOSIT CREDIT
-400
Utilities 03/20/15-04/17/15
54.88
Utilities 04/18/15-05/18/15
55.84
Utilities 05/19/15-06/14/15
49.62
Carpet Replacement
485.27
Balance Due
245.61
 
In response to your question, the company that shampoos the carpet and the company that replaces the carpet are two different entities. In all actuality, the carpet cleaning company will lose business if they are unable to remove the stains, since they make no money off of a replacement. As mentioned in my previous response, the carpet was attempted to be cleaned without success, which is why we were forced to move forward with the replacement. The average lifespan of a carpet is actually 4 years, and the carpet was one year old when you moved in. As a courtesy and in an attempt to resolve this issue, we will issue a credit to your ledger in the amount of $165.00 to account for the year that the carpet was installed prior to your move in. Your new balance due is $80.61 and is due immediately. Please keep in mind that we are in no way obligated to make any adjustments to your account, as we do stand by all charges assessed.  This will be the final correspondence from us, as we have answered all questions and addressed all concerns on more than one occasion.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  [Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]  To whom it may concern:
We used the opportunity to have a representative come to the apartment and perform a walk through. She stated that there was a stain that would need to be cleaned. She was asked if the carpet was going to need to be replaced. The representative stated that other than the stain, the carpet was in really good shape. The representative was then asked if we should get the carpet professionally cleaned. She stated that the stain wasn't bad and the carpet was still in good shape and the carpet would be professionally cleaned anyways before the next tenant moved in. She stated that the stain treatment would be covered by the pet deposit and that it wouldn't cost that much so we should still get some money back. Only two rooms had carpet so why did the carpet in both rooms need to be replaced for 1 stain? The pet deposit that was paid was $400. If the only issues upon move out was the stain, then why did we only receive $345.12 credit for the deposit. If the carpet supposedly had to be replaced anyways, where did the extra $54.88 go. What other damage was found that more money had to be used other than the carpet stain? If the carpet had to be replaced anyways then why was more money taken away. No other damage was reported on the walk out statement.

Sent: Monday, April 11, 2016 3:16 PMSubject: Martin Fein Interests, Ltd.-Claim #[redacted]  
I am responding in regards to the complaint made by a previous resident Mr. [redacted] from...

September 2015 over a balance owed in the amount of $230.  The actual balance on Mr. [redacted] Move-out Statement dated April 22, 2015 was for $215.74 which included $173.09 for ozone treatment and $42.65 for final utility bill. After researching his balance we found that the ozone treatment that Mr. [redacted] was charged for had not been performed therefore we refunded him $173.09 on December 2, 2015.  Mr. [redacted] had already paid his final utility balance of $42.65 leaving him with a $0 balance.  The matter between [redacted] and Mr. [redacted] has been resolved.  Please let me know if you have any other questions. Thank you and have a great day!   Cami

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

To Whom It May Concern:
Please see below for a breakdown of all charges assessed at move out. As you can see the entire $400 deposit was applied to the remaining utility bills and carpet replacement charges, these were the only charges assessed at move out.
$400 DEPOSIT CREDIT
-400
Utilities 03/20/15-04/17/15
54.88
Utilities 04/18/15-05/18/15
55.84
Utilities 05/19/15-06/14/15
49.62
Carpet Replacement
485.27
Balance Due
245.61
 
As mentioned previously, it is stated in the lease agreement that "Our representative has no authority to bind or limit us regarding deductions for repairs, damages, or charges. Any statements or estimates by us or our representative are subject to correction, modification, or disapproval before final refunding or accounting."  Additionally, all residents are notified at the time of the walkthrough that the carpet charges are pending until a bid is received from the carpet company. We are only passing along a portion of the charges that were incurred to return your apartment to its original condition after your move out.
Thank you for your time.
Brooke [redacted]
Community Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Since the average lifespan of the carpet is 4years and we lived at the apartment for 15months with the carpet being already 12 months old, the carpet was 27 months old. The carpet price quoted on the walk-out statement was $705.92. There are 48 months in four years, dividing $705.92 by the 48 months means that the carpet cost is $14.71 per month. $705.92 divided by the 27 months of the carpet's age gives us $397.08 which is the carpet's depreciation. The remaining life of the carpet is 21 months, so when using the $14.71 per month and multiplying that by the remaining 21 months you get $308.84 which is the remaining price of the carpet.
You have inconvenienced me with this matter now on several occasions and if you were fair and honest from the beginning we would have paid the amount due. To explain things further... The amount that we should owe for the remaining life of the carpet is $308.84 plus the final water/trash was $105.46. Again I will calculate the math for you. $308.84 added to the final bills of $105.46 equals $414.30 which is what me and my roommate should owe. Subtract the $400 deposit and the total remaining we should owe is $14.30. At this point since we feel that this is an inconvienence and this matter should have been calculated correctly in the first place. We will be contacting the greystar corporate office and let them know that this matter was not handled or calculated correctly. We wouldn't have a problem taking care of our responsiblities if we didn't feel like we were being taken advantage of.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Since the average lifespan of the carpet is 4years and we lived at the apartment for 15months with the carpet being already 12 months old, the carpet was 27 months old. The carpet price quoted on the walk-out statement was $705.92. There are 48 months in four years, dividing $705.92 by the 48 months means that the carpet cost is $14.71 per month. $705.92 divided by the 27 months of the carpet's age gives us $397.08 which is the carpet's depreciation. The remaining life of the carpet is 21 months, so when using the $14.71 per month and multiplying that by the remaining 21 months you get $308.84 which is the remaining price of the carpet.
You have inconvenienced me with this matter now on several occasions and if you were fair and honest from the beginning we would have paid the amount due. To explain things further... The amount that we should owe for the remaining life of the carpet is $308.84 plus the final water/trash was $105.46. Again I will calculate the math for you. $308.84 added to the final bills of $105.46 equals $414.30 which is what me and my roommate should owe. Subtract the $400 deposit and the total remaining we should owe is $14.30. At this point since we feel that this is an inconvienence and this matter should have been calculated correctly in the first place. We will be contacting the greystar corporate office and let them know that this matter was not handled or calculated correctly. We wouldn't have a problem taking care of our responsiblities if we didn't feel like we were being taken advantage of.

To Whom It May Concern:
Please see below for a breakdown of charges and how they were applied.
$400 DEPOSIT CREDIT
-400
Utilities 03/20/15-04/17/15
54.88
Utilities 04/18/15-05/18/15
55.84
Utilities 05/19/15-06/14/15
49.62
Carpet Replacement
485.27
Balance Due
245.61
 
In response to your question, the company that shampoos the carpet and the company that replaces the carpet are two different entities. In all actuality, the carpet cleaning company will lose business if they are unable to remove the stains, since they make no money off of a replacement. As mentioned in my previous response, the carpet was attempted to be cleaned without success, which is why we were forced to move forward with the replacement. The average lifespan of a carpet is actually 4 years, and the carpet was one year old when you moved in. As a courtesy and in an attempt to resolve this issue, we will issue a credit to your ledger in the amount of $165.00 to account for the year that the carpet was installed prior to your move in. Your new balance due is $80.61 and is due immediately. Please keep in mind that we are in no way obligated to make any adjustments to your account, as we do stand by all charges assessed.  This will be the final correspondence from us, as we have answered all questions and addressed all concerns on more than one occasion.