Martin J's Plumbing & Sewer

From: Date: Thu, Jul 28, at 4:PMSubject: Fwd: Gales Garden Center Willoughby Hills - #ID [redacted] To: [redacted] @cleveland.Revdex.com.org Hello [redacted] This is our response to complaint # ID [redacted] Below is a picture of our guarantee posted at the front of the store at the checkout areaThis is the same guarantee we have had since when the store openedAlso included is the e-mail from the customer and our response for resolution of the complaint The customer did return to our store and purchase replacement plants at the offer we presented her We hope the customer will return to our store for future purchases and that she was satisfied with our resolution to this incident Regards, Tom K [redacted] Manager Gale's Willoughby Hills Garden Center

From: Date: Thu, Jul 28, at 4:PMSubject: Fwd: Gales Garden Center Willoughby Hills - #ID***To: ***@cleveland.Revdex.com.org
Hello ***
This is our response to complaint # ID ***. Below is a picture of our guarantee posted at the front of the
store at the checkout areaThis is the same guarantee we have had since when the store openedAlso included is the e-mail from the customer and our response for resolution of the complaint
The customer did return to our store and purchase replacement plants at the offer we presented her
We hope the customer will return to our store for future purchases and that she was satisfied with our resolution to this incident
Regards,
Tom K***
Manager
Gale's Willoughby Hills Garden Center