Martin Newark Dealership, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

I just leased a Honda Accord through Martin Honda and it was the most amazing dealership I have ever done business with! After many horrible previous experiences with dealerships, my husband and I were nervous about going through the process again Chris Burnett was our sales man and was so friendly, honest, and worked to get us exactly what we wantedHe made the entire experience so simple, quick, and enjoyableHe has definitely earned life long customers, and I know that my business will stay with Martin Honda for years and years to comeThank you ***

Thank you for your letter regarding the above referenced customer.We have been in contact with Mr*** and have addressed and repaired all of his issues as of July 30, We apologize for any inconvenience this may have caused him Should he have any other questions or concerns
please have him contact me directly at *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I read the Story I dont believe they would have done anything

Thank you for your letter regarding the above referenced customer.After carefully reviewing our service records we found that the repairs Martin Dealership performed to *** ***'s vehicle were in no way related to the fire in his engineWe reviewed this with the customer and recommended
he contact their insurance company for any reimbursement.Should you have any further questions please contact me at *** ***

[redacted] has been at Martin Dealership for 17 years. I would highly recommend his services! He was not only respectful but up to date with the times in communicating regularly through email, text, and phone. I came from Maryland to purchase a car and he made it worth the effort! His expertise was evident and he met my car needs without trying to push or sell me something I didn't need. I am so grateful that he made purchasing a car a pleasant experience. I cannot say that about other dealerships I was in contact with during this period of searching. I am a satisfied customer!!

[redacted] purchased a 2006 Chevrolet HHR from our dealership in April of 2013. When the title work was processed at Maryland Motor Vehicle they had miscoded the title indicating flood damage. This   was not brought to any ones attention until she went to trade inthe vehicle and it appeared on a...

[redacted] report. This was not present on the [redacted] report we originally obtained when she purchased the vehicle. This was a mistake on their part and it has been corrected. We have been in contact with [redacted] and explained the situation. She completely understood and worked with [redacted] at MD DMV to correct the situation. She has received the new, corrected and updated portion of her title

Thank you for your correspondents regarding the above referenced customer .
[redacted] brought his 2006 Honda Pilot, with 152,962 miles in for service to have his air conditioner eva luated. We diagnosed the problem, informed him of the cost and with his approval made the...

repairs. The vehicle was delivered back to [redacted] on June 26, 2014, the same day the repairs were completed.  Since that time we have not heard from him regarding any issues he may have had with the vehicle.  We don't believe that the issue he is referring to is related at all to the repairs that we completed and again he did not notify us at any time of a problem.
Should you have any further questions, please contact me at [redacted]

Thank you for your letter regarding the above referenced customer.We have been in contact with Mr. [redacted] and have addressed and repaired all of his issues as of July 30,2015.  We apologize for any inconvenience this may have caused him.  Should he have any other questions or...

concerns please have him contact me directly at [redacted]

We have purchased 2 vehicles off [redacted] and he has been very helpful both times. We have been very happy with our vehicles and I differently would buy my next car from [redacted] .If anyone is looking to buy a car I would recommend [redacted] for your sales guy.

Review: I was told by martin Honda Newark DE., that I needed to replace my distributor housing so I made a appointment to take it in on Saturday October 4, 2014 to have repairs done. They had to order the part. so once I am there they said it did not need that that they replace spark plugs and rotor. Jeremy Ellnor was my service advisor. Then a couple days later after they worked on my car I was washing my car finished and got in to start it up it I started smelling plastic, rubber etc. then by the time I got out my car was in gulfed in flames. The fire department came to put it out. I have video's of the fire and pictures. I then called the dealership and spoke to Jeremy Ellnor, he stated he needed to talk to the service manager, when he called backed they had offered me $100.00 credit for the lose of my car due to the fire. That was a insult since that is my only means of transportation. I need to have my car since I work between DE, PA, And NJ. I feel they need to pay me at least $1000.00 for the car per kbb and lose of work and the inconvenient of having to look for another car.Desired Settlement: I would like a check for a $1000.00 for everything I have endured because and the lose of my car and work and having to find another car.

Business

Response:

Thank you for your letter regarding the above referenced customer.After carefully reviewing our service records we found that the repairs Martin Dealership performed to [redacted]'s vehicle were in no way related to the fire in his engine. We reviewed this with the customer and recommended he contact their insurance company for any reimbursement.Should you have any further questions please contact me at [redacted]

Review: I Took My care in for A A/C Repair On June 26 2014 and on July 3 My Alternator Bolt Came out of my Alternator and made Alternator go bad had to be Change.Car was fine until this Happen.Also AC Charge not Posted Service Advisor can charge any rateDesired Settlement: Give me Credit for Alternator

Business

Response:

Thank you for your correspondents regarding the above referenced customer .

[redacted] brought his 2006 Honda Pilot, with 152,962 miles in for service to have his air conditioner eva luated. We diagnosed the problem, informed him of the cost and with his approval made the repairs. The vehicle was delivered back to [redacted] on June 26, 2014, the same day the repairs were completed. Since that time we have not heard from him regarding any issues he may have had with the vehicle. We don't believe that the issue he is referring to is related at all to the repairs that we completed and again he did not notify us at any time of a problem.

Should you have any further questions, please contact me at [redacted]

Consumer

Response:

Review: I received a letter for a part recall for my vehicle from Mazda. In the letter, it said to contact to the closest Mazda service dealership and schedule an appointment for free replacement of the part. The service would take about an hour. Also in the letter, it asked to schedule an appointment versus walk in to make sure they have the part needed. I called up Martin Mazda in Newark, they took my VIN and then said the computers went down and they would call me back. They took down my number yet never called back. A few days later I called and they became aware of the problem and hung up on me as I was getting transferred to someone. A week later I called back, I told them the issue again, then they told me to go on hold for about 1 minute. I was on hold for 5 minutes, I got frustrated and hung up. Two days later I called again, told them the issue, they said computer's went down again and to call back another time.

I feel as since this is a free service they have to provide on my vehicle they do not want to do it. I have 4 instances of the business not getting me scheduled for a crucial replacement recall.Desired Settlement: My outcome would be to have Mazda's main location in the USA aware of the issue and inform them that this is not acceptable. The recall could lead to me being injured while driving, or worse, death. I would like to schedule an appointment but since this has happened, I do not know if I can trust them working on my car and will now go out of my way to get the service somewhere else. Hopefully, their manager will become aware of this and contact me.

Business

Response:

Thank you for your letter regarding the above referenced customer.We have been in contact with Mr. [redacted] and have addressed and repaired all of his issues as of July 30,2015. We apologize for any inconvenience this may have caused him. Should he have any other questions or concerns please have him contact me directly at [redacted]

[redacted] has been at Martin Dealership for 17 years. I would highly recommend his services! He was not only respectful but up to date with the times in communicating regularly through email, text, and phone. I came from Maryland to purchase a car and he made it worth the effort! His expertise was evident and he met my car needs without trying to push or sell me something I didn't need. I am so grateful that he made purchasing a car a pleasant experience. I cannot say that about other dealerships I was in contact with during this period of searching. I am a satisfied customer!!

We have purchased 2 vehicles off [redacted] and he has been very helpful both times. We have been very happy with our vehicles and I differently would buy my next car from [redacted] .If anyone is looking to buy a car I would recommend [redacted] for your sales guy.

I just leased a 2015 Honda Accord through Martin Honda and it was the most amazing dealership I have ever done business with! After many horrible previous experiences with dealerships, my husband and I were nervous about going through the process again. Chris Burnett was our sales man and was so friendly, honest, and worked to get us exactly what we wanted. He made the entire experience so simple, quick, and enjoyable. He has definitely earned life long customers, and I know that my business will stay with Martin Honda for years and years to come. Thank you [redacted]

Review: I purchased a 2006 Chevrolet HHR and was not informed that the vehicle had "Flood Damage" which has resulted in me being unable to trade the vehicle because I owe $8500.00 and a dealer has told me that the trade value is only $500. Had I known this at the time of purchase I never would have purchased this vehicle. The vehicle recently failed motor vehicle inspection emissions and I fear that this is a result of the flood damage.Desired Settlement: I would like the dealer to pay off my existing loan that they secured for me and return my deposit of $1500. I will gladly return the HHR to them.

Business

Response:

[redacted] purchased a 2006 Chevrolet HHR from our dealership in April of 2013. When the title work was processed at Maryland Motor Vehicle they had miscoded the title indicating flood damage. This was not brought to any ones attention until she went to trade inthe vehicle and it appeared on a [redacted] report. This was not present on the [redacted] report we originally obtained when she purchased the vehicle. This was a mistake on their part and it has been corrected. We have been in contact with [redacted] and explained the situation. She completely understood and worked with [redacted] at MD DMV to correct the situation. She has received the new, corrected and updated portion of her title