Initial Business Response /* (1000, 5, 2014/03/06) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@martinnissan.com
Re Complaint #XXXXXXXX
To Whom it May Concern:
We apologize for the communication gaffe but before we received your complaint...
I know you spoke with my Pre-Driven Mgr, [redacted], and set up an appointment for Monday [redacted] 3rd, which you couldn't make, and then rescheduled for this Saturday [redacted] 8th. We definitely will take care of your concerns as we do with everyone that just purchases a car from us which is why we maintain a A+ rating with the Revdex.com. Again, we are sorry for not getting back to you sooner. Please let me know personally if there are any issues.
Sincerely,
[redacted]
President
Initial Business Response /* (1000, 5, 2014/09/16) */
To Whom it [redacted] Concern:
I have read the customer's complaint and I am sorry they felt that they were deceived. I went out and looked at the vehicle myself and I will say it's the nicest 15 year old Oldsmobile I have ever seen. Yes,...
it looks like 2 panels were previously painted (front bumper and driver's door) and there is a little rust in each of the door jsms (which I would consider minor based on the year of the vehicle). Most cars of that age have had some previous paint work, but it defintitely does not need any. Also, the interior is absolutely immaculate for a 15 year old vehicle. You can tell this vehicle is a 1-owner and was well maintained.
I have taken pictures of the vehicle and unfortunately I cannot attach them here but I am willing to send them to anyone who wishes to see them.
I do not feel we misrepresented the vehicle but I am willing to reimburse the customer $50 for gas as I do not want any hard feelings.
Sincerely,
[redacted]
President
Initial Business Response /* (1000, 5, 2015/10/01) */
Contact Name and Title: [redacted] - President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@martinnissan.com
Ms. [redacted],
I have pulled your deal from June 13th and have spoken to our Pre-driven Manager, [redacted] who was...
involved in the transaction. He recalls the vehicle not being detailed right away as we had just taken it in and had done our mechanical inspection only. He thought after we had it detailed and delivered it to you that you were satisfied.
As far as the mechanical condition, the vehicle passed our inspection and only needed minor maintenance items (oil and filter change, wiper blades, etc). It also sounds like you took it to your own mechanic, which we recommend, for a second opinion and he also agreed the vehicle did not need anything additional. I am sorry you are having issues several months later.
I am more than happy to have your vehicle professionally re-detailed for you, at no charge, and I will also do another free mechanical inspection as that time. Since we have given you Lifetime Free Oil Changes do you want to do all of the work when you are due for your next oil change? Also, if your personal mechanic has recommended any work we can confirm that on your visit. Please call or email [redacted]@martinnissan.com) to set up a time that's convenient for you.
Please feel free to contact me directly (XXX-XXX-XXXX) if you have any other questions or need additional assistance.
Sincerely,
[redacted]
President
Initial Consumer Rebuttal /* (3000, 7, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
"He thought after we had it detailed and delivered it to you that you were satisfied." How is that possible when I refused to take my car at that point and asked to please see paperwork that it was actually taken anywhere and wasn't given any so I left it again and was promised it would be done again and it wasn't AGAIN. I have pictures if you would like to see.
"He recalls the vehicle not being detailed right away as we had just taken it in" This is interesting because when I told him that the car looked fairly dirty, the first time we looked at it, he assured me that it had already been detailed.
"It also sounds like you took it to your own mechanic, which we recommend, for a second opinion and he also agreed the vehicle did not need anything additional. I am sorry you are having issues several months later" No what my mechanic said was that the engine had been washed therefor he couldn't see if any fluids had been leaking. What he also said was that there was no way that your service dept would not have noticed a leak that bad. It was not several months later, it was ONE month later.
I advise you reread my original complaint, I don't think you comprehended exactly what has happened here.
I don't appreciate your blatant attempts to brush off my very serious concerns.
I also don't appreciate your disregard for the unsafe vehicle you sold to a woman who came in with her very young children.
I want to be compensated for the repair, and my car to be detailed at a separate facility.
Final Business Response /* (4000, 9, 2015/10/15) */
Contact Name and Title: [redacted] - President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@martinnissan.com
Ms. [redacted] and I spoke this morning and we have agreed to reimburse her for the mechanical expense she incurred and we are going to have her vehicle re-detailed at no charge next Thurs 10/22/15.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/03/06) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@martinnissan.com
Re Complaint #XXXXXXXX
To Whom it May Concern:
We apologize for the communication gaffe but before we received your complaint...
I know you spoke with my Pre-Driven Mgr, [redacted], and set up an appointment for Monday [redacted] 3rd, which you couldn't make, and then rescheduled for this Saturday [redacted] 8th. We definitely will take care of your concerns as we do with everyone that just purchases a car from us which is why we maintain a A+ rating with the Revdex.com. Again, we are sorry for not getting back to you sooner. Please let me know personally if there are any issues.
Sincerely,
[redacted]
President
Initial Business Response /* (1000, 5, 2014/09/16) */
To Whom it [redacted] Concern:
I have read the customer's complaint and I am sorry they felt that they were deceived. I went out and looked at the vehicle myself and I will say it's the nicest 15 year old Oldsmobile I have ever seen. Yes,...
it looks like 2 panels were previously painted (front bumper and driver's door) and there is a little rust in each of the door jsms (which I would consider minor based on the year of the vehicle). Most cars of that age have had some previous paint work, but it defintitely does not need any. Also, the interior is absolutely immaculate for a 15 year old vehicle. You can tell this vehicle is a 1-owner and was well maintained.
I have taken pictures of the vehicle and unfortunately I cannot attach them here but I am willing to send them to anyone who wishes to see them.
I do not feel we misrepresented the vehicle but I am willing to reimburse the customer $50 for gas as I do not want any hard feelings.
Sincerely,
[redacted]
President
Initial Business Response /* (1000, 5, 2015/10/01) */
Contact Name and Title: [redacted] - President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@martinnissan.com
Ms. [redacted],
I have pulled your deal from June 13th and have spoken to our Pre-driven Manager, [redacted] who was...
involved in the transaction. He recalls the vehicle not being detailed right away as we had just taken it in and had done our mechanical inspection only. He thought after we had it detailed and delivered it to you that you were satisfied.
As far as the mechanical condition, the vehicle passed our inspection and only needed minor maintenance items (oil and filter change, wiper blades, etc). It also sounds like you took it to your own mechanic, which we recommend, for a second opinion and he also agreed the vehicle did not need anything additional. I am sorry you are having issues several months later.
I am more than happy to have your vehicle professionally re-detailed for you, at no charge, and I will also do another free mechanical inspection as that time. Since we have given you Lifetime Free Oil Changes do you want to do all of the work when you are due for your next oil change? Also, if your personal mechanic has recommended any work we can confirm that on your visit. Please call or email [redacted]@martinnissan.com) to set up a time that's convenient for you.
Please feel free to contact me directly (XXX-XXX-XXXX) if you have any other questions or need additional assistance.
Sincerely,
[redacted]
President
Initial Consumer Rebuttal /* (3000, 7, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
"He thought after we had it detailed and delivered it to you that you were satisfied." How is that possible when I refused to take my car at that point and asked to please see paperwork that it was actually taken anywhere and wasn't given any so I left it again and was promised it would be done again and it wasn't AGAIN. I have pictures if you would like to see.
"He recalls the vehicle not being detailed right away as we had just taken it in" This is interesting because when I told him that the car looked fairly dirty, the first time we looked at it, he assured me that it had already been detailed.
"It also sounds like you took it to your own mechanic, which we recommend, for a second opinion and he also agreed the vehicle did not need anything additional. I am sorry you are having issues several months later" No what my mechanic said was that the engine had been washed therefor he couldn't see if any fluids had been leaking. What he also said was that there was no way that your service dept would not have noticed a leak that bad. It was not several months later, it was ONE month later.
I advise you reread my original complaint, I don't think you comprehended exactly what has happened here.
I don't appreciate your blatant attempts to brush off my very serious concerns.
I also don't appreciate your disregard for the unsafe vehicle you sold to a woman who came in with her very young children.
I want to be compensated for the repair, and my car to be detailed at a separate facility.
Final Business Response /* (4000, 9, 2015/10/15) */
Contact Name and Title: [redacted] - President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@martinnissan.com
Ms. [redacted] and I spoke this morning and we have agreed to reimburse her for the mechanical expense she incurred and we are going to have her vehicle re-detailed at no charge next Thurs 10/22/15.
Sincerely,
[redacted]