Martin Oil Burner Serv. & Underground Tank Removal

On July *** 7:PST Mrs.R*** reserved a room and chose option to pay first night deposit plus tax upon booking and remainder at hotelHer card was declined so the reservation was rejectedThis means the booking was cancelledIt was cancelled on July *** 13:PST (hours after booking)The
first night was $plus tax= $She was never chargedWe do not know who charged her $twice as claimed as it was not The BelnordWe never charged her as her card was declined for the amount of $which was the first nightWe also double checked with our Merchant account to ensure that there was no charge(s) made to MrsR***' cardWe can send proof if you would likeMrsR***' states, "I had to book a last minute hotel in New Jersey which was expensive but the hotels in New York were higher." Her reservation was cancelled by the hotel hours after booking on July *** for a reservation with a check in date of Sept ***It is not the Hotel's fault that MrsR*** waited to book another hotel, as self admitted, "last minute"MrsR*** had over a month to book a room, she could have booked another room that same day if she choseThe Belnord did not "rip her off" as she states, we did not charge her card and her reservation was cancelled on the same date she booked, giving her ample time to re-bookIf we would have charged the account we would not have cancelled the booking

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

In response to your inquiry. The Complainant booked a clearly stated "Non-Refundable" reservation for August and submitted a cancellation request in July. The Belnord Hotel ("Belnord") Cancellation and Deposit policies on Non-Refundable reservations are clearly stated on the Booking.com website and...

is also listed on any and all Reservation Details provided to the Complainant upon booking/cancellation.The Belnord received notification from Booking.com that the reservation in question was "Canceled by guest" but due to the reservation being a "Non-Refundable" reservation, said reservation cannot be cancelled. Below you will find the Policies referred to above, as listed on Booking.com: "Cancellation Policy: Please note, if canceled, modified or in case of a no-show, the total price of the reservation will be charged.""Deposit Policy: The total price of the reservation may be charged any time after booking."The Belnord should not be held accountable for the Complainant failing to review any and all Cancellation/Deposit Policies prior to finalizing said reservation, so as to avoid this type of inquiry. The Belnord stands by its policies as they are clearly stated.