We have attached the letter that tenants were given prior to move out showing that all appliances must be cleaned prior to move outThe invoice in the first attachment shows the invoice for the charge of the applianceThis charge was split evenly between both tenantsThe initial statement did charge for the $charge and it did show on the other tenants statement, for what ever reason the system did not include the charge on the said tenants statementThere was however an itemized statement sent within the day period as required by South Carolina State LawThe tenants are mailed a letter with that statement in which it was received that states they have thirty days to dispute any item in questionThe tenant did not meet this requirement, however we have still continued to verbally work with them in reference to the chargeThe statement dated 2/2/was the statement that reflected the charge of the dated invoice which was also charged and dated within the day period as stated by the state law. The amounts that were refunded reflect the $charge per the invoice, the reconciliation report may have due to system errors not have shown the chargeThe charge was still dated and charged from the deposit per guidelines. There is a dated copy of the other tenants report that shows the charge as wellWe cannot explain why the system error occurred that inadvertently caused the charge to not be described in the letterThe charges were however charged properly and are documented on the attached invoiceWe have answered the dispute with all documentation to support the charges in full and the attached dates on the original checks show that they did meet the timeline criteria
The complaint made was not made by a tenant on the lease agreementThe actual tenant had thirty days to dispute any item they may have questioned in writing and did not take this stepWe did however after the initial call address the issue within one hour of the callWe have already emailed as
well as mailed a certified letter with the dated invoice for the charge in questionThis was sent to the l tenant listed on the lease agreement. APM Clemson has attached all of the documentation regarding this complaint
Please be advised that the attachments are the same ones that were sent previously to the Revdex.com and the tenants father and previous complaint about this same issue with the Revdex.comThe account and all forms that were sent within the thirty days were emailed and sent certified mail, along with the dated copy of the checks that were mailed within the day time frameWe still have not received the tenants written dispute per the documentation that was originally sent , and we as a courtesy discussed this over the phone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
It is still within the “days” of receiving my payment from Advantage Property they say I had to write a dispute However, the business failed to notify myself as to why money was taken from my account within days of moving out which is against SC state lawThe Operations Manager told myself she would not return the money therefore there was no need to write a disputeThey emailed me (on 2/2/18) a copy of what they claim was “supposed” to be sent to me initially, but never was More than days after my move out and lease ending date they are now claiming there was an appliance issue, which is why the money was not given back to meAgain however, this was NOT written to me in any way shape or form within the days they had Under South Carolina law, Advantages Property Management owes myself, as the former tenant, the full security deposit for taking my money without any explanation as to why They have given me $less than this and therefore owe myself $
Regards,
K*** P***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
The Law is under South Carolina Code of Laws Title Chapter Article Sect 27-40-Here is a link:http://www.scstatehouse.gov/code/t27c040.phpIt is important to note that the initial message they sent saying the attached files were what were sent to me within days is a lie. I have already submitted to you exactly what I received in the mail from them**They did not send me anything else until they were contacted.** In the next message they too admit to this, through their statement "We cannot explain why the system error occurred that inadvertently caused the charge to not be described in the letter." I was never informed of why the money was taken out until I noticed the missing $30.00. They are now claiming to have taken the money for a refrigerator that was "unclean", This appliance was cleaned with bleach the night before I moved out. I know for a fact it was clean, I did this myself, however that is beside the point They failed to refund me the money that my itemized invoice said they owed me, and now, almost two months after my moving out they are claiming damages. Again this is against South Carolina Code of Laws Title Chapter Article Sect 27-40-410 and they therefore owe myself to $which they are failing to provide me.
Regards,
K*** P***
We have attached the letter that tenants were given prior to move out showing that all appliances must be cleaned prior to move outThe invoice in the first attachment shows the invoice for the charge of the applianceThis charge was split evenly between both tenantsThe initial statement did charge for the $charge and it did show on the other tenants statement, for what ever reason the system did not include the charge on the said tenants statementThere was however an itemized statement sent within the day period as required by South Carolina State LawThe tenants are mailed a letter with that statement in which it was received that states they have thirty days to dispute any item in questionThe tenant did not meet this requirement, however we have still continued to verbally work with them in reference to the chargeThe statement dated 2/2/was the statement that reflected the charge of the dated invoice which was also charged and dated within the day period as stated by the state law. The amounts that were refunded reflect the $charge per the invoice, the reconciliation report may have due to system errors not have shown the chargeThe charge was still dated and charged from the deposit per guidelines. There is a dated copy of the other tenants report that shows the charge as wellWe cannot explain why the system error occurred that inadvertently caused the charge to not be described in the letterThe charges were however charged properly and are documented on the attached invoiceWe have answered the dispute with all documentation to support the charges in full and the attached dates on the original checks show that they did meet the timeline criteria
The complaint made was not made by a tenant on the lease agreementThe actual tenant had thirty days to dispute any item they may have questioned in writing and did not take this stepWe did however after the initial call address the issue within one hour of the callWe have already emailed as
well as mailed a certified letter with the dated invoice for the charge in questionThis was sent to the l tenant listed on the lease agreement. APM Clemson has attached all of the documentation regarding this complaint
Please be advised that the attachments are the same ones that were sent previously to the Revdex.com and the tenants father and previous complaint about this same issue with the Revdex.comThe account and all forms that were sent within the thirty days were emailed and sent certified mail, along with the dated copy of the checks that were mailed within the day time frameWe still have not received the tenants written dispute per the documentation that was originally sent , and we as a courtesy discussed this over the phone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
It is still within the “days” of receiving my payment from Advantage Property they say I had to write a dispute However, the business failed to notify myself as to why money was taken from my account within days of moving out which is against SC state lawThe Operations Manager told myself she would not return the money therefore there was no need to write a disputeThey emailed me (on 2/2/18) a copy of what they claim was “supposed” to be sent to me initially, but never was More than days after my move out and lease ending date they are now claiming there was an appliance issue, which is why the money was not given back to meAgain however, this was NOT written to me in any way shape or form within the days they had Under South Carolina law, Advantages Property Management owes myself, as the former tenant, the full security deposit for taking my money without any explanation as to why They have given me $less than this and therefore owe myself $
Regards,
K*** P***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
The Law is under South Carolina Code of Laws Title Chapter Article Sect 27-40-Here is a link:http://www.scstatehouse.gov/code/t27c040.phpIt is important to note that the initial message they sent saying the attached files were what were sent to me within days is a lie. I have already submitted to you exactly what I received in the mail from them**They did not send me anything else until they were contacted.** In the next message they too admit to this, through their statement "We cannot explain why the system error occurred that inadvertently caused the charge to not be described in the letter." I was never informed of why the money was taken out until I noticed the missing $30.00. They are now claiming to have taken the money for a refrigerator that was "unclean", This appliance was cleaned with bleach the night before I moved out. I know for a fact it was clean, I did this myself, however that is beside the point They failed to refund me the money that my itemized invoice said they owed me, and now, almost two months after my moving out they are claiming damages. Again this is against South Carolina Code of Laws Title Chapter Article Sect 27-40-410 and they therefore owe myself to $which they are failing to provide me.
Regards,
K*** P***