Martinez Group All Pro Solutions Reviews (2)
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Martinez Group All Pro Solutions Rating
Address: 8 Grove Street, Cheshire, Connecticut, United States, 06410
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-----Original Message-----From: Mic*** *** *** Sent: Thursday, August 11, 1:PMTo: m***Subject: Fw: Complaint # 1147***Please advise when you receive itthxMichael *** All Pro Solutions LLC *** Group 860-622-9929--- On
Thu, 8/4/16, Michael *** wrote:> From: Michael *** > Subject: Complaint # ***> To: [email protected]> Cc: "ALLPRO/***" Date: Thursday, August 4, 2016, 6:PM Answer of *** Group/All > Pro Solutions to Complaint of *** ***> > While it is true that at the conclusion of a major renovation, Mr> *** sought a refund due to alleged credits due him, the PM on the > project agreed to refund him some moneyAlthough we were short handed > at the time, and we were in the midst of other projects, and not able > to spend the time to research the entire circumstancesSince then, we > have found that a Special Farm Sink was ordered for almost $800, at > the *** request, and paid by us, which ultimately did not fit the > kitchen dimensionsI was not reimbursed by the *** and finished > the project without any issues whatsoeverThey were not billed for > any extra on this item.> > This entire project required much more work than originally > anticipated, since the clients were moving into the residence from the > D.CareaWe always go out of our way to please and serve our > clientsThis project began by helping the clients with moving their > belongings, into rooms while trying to perform our work around the > rooms full of furniture, at the same timeNot a great way to > accomplish productivity, but we did it in order to accommodate the > clientsIn addition, new issues, which were not part of the pricing > aroseSuch as plumbing issues at the site, which we paid extra for > due to shutoff valves which were located underground, and away from > the residence.This costs us hundreds of extra dollars. In addition, > we ran into added work not anticipated, due to construction issues > prior to our project, which were outside of our scope of workWe had > a young employee there, practically full time, just doing extra work > for them, as a courtesy.> > All in all, we went beyond the call of duty to please the *** and > delivered a beautiful projectThe 700$ they are seeking is not > justified because of the extra cost of the sink, not to mention the > extra work, and extra expenses to deliver the satisfactory job that > delivered. The Farm Sink we bought and paid for, is still in a box > and the extra cost and aggravation cost me much more, and I never > charged the *** forThank you.> > Therefore, I do not feel that any adjustments are justified.> > Regards,> > Michael ***> All Pro Solutions LLC> *** Group> ***
-----Original Message-----From: Mic[redacted] Sent: Thursday, August 11, 2016 1:35 PMTo: m[redacted]Subject: Fw: Complaint # 1147[redacted]Please advise when you receive it. thxMichael [redacted] All Pro Solutions...
LLC [redacted] Group 860-622-9929--- On Thu, 8/4/16, Michael [redacted] <michael[redacted]@snet.net> wrote:> From: Michael [redacted] <michael[redacted]@snet.net>> Subject: Complaint # [redacted]> To: [email protected]> Cc: "ALLPRO/[redacted]" <[redacted]> Date: Thursday, August 4, 2016, 6:51 PM Answer of [redacted] Group/All > Pro Solutions to Complaint of [redacted]> > While it is true that at the conclusion of a major renovation, Mr. > [redacted] sought a refund due to alleged credits due him, the PM on the > project agreed to refund him some money. Although we were short handed > at the time, and we were in the midst of other projects, and not able > to spend the time to research the entire circumstances. Since then, we > have found that a Special Farm Sink was ordered for almost $800, at > the [redacted] request, and paid by us, which ultimately did not fit the > kitchen dimensions. I was not reimbursed by the [redacted] and finished > the project without any issues whatsoever. They were not billed for > any extra on this item.> > This entire project required much more work than originally > anticipated, since the clients were moving into the residence from the > D.C. area. We always go out of our way to please and serve our > clients. This project began by helping the clients with moving their > belongings, into 2 rooms while trying to perform our work around the > rooms full of furniture, at the same time. Not a great way to > accomplish productivity, but we did it in order to accommodate the > clients. In addition, new issues, which were not part of the pricing > arose. Such as plumbing issues at the site, which we paid extra for > due to shutoff valves which were located underground, and away from > the residence.This costs us hundreds of extra dollars. In addition, > we ran into added work not anticipated, due to construction issues > prior to our project, which were outside of our scope of work. We had > a young employee there, practically full time, just doing extra work > for them, as a courtesy.> > All in all, we went beyond the call of duty to please the [redacted] and > delivered a beautiful project. The 700$ they are seeking is not > justified because of the extra cost of the sink, not to mention the > extra work, and extra expenses to deliver the satisfactory job that > delivered. The Farm Sink we bought and paid for, is still in a box > and the extra cost and aggravation cost me much more, and I never > charged the [redacted] for. Thank you.> > Therefore, I do not feel that any adjustments are justified.> > Regards,> > Michael [redacted]> All Pro Solutions LLC> [redacted] Group> [redacted]