Martino, Joe Photography

Review: ON 06/19/2014, I ORDERED A $99.00 PORTRAIT PACKAGE OF MY SON'S SENIOR GRADUATION YEAR BOOK PORTRAIT FROM CREATIVE PORTRAITS IN REDDING CALIFORNIA, THE COMPANY CONTRACTED BY MY SON'S HIGH SCHOOL TO TAKE THE YEAR BOOK PICTURES. IT IS NOW 8/24/14 AND I HAVE YET TO RECEIVE MY ORDER. I HAVE SPOKE ON THE PHONE WITH OWNER "[redacted]" FIVE TIMES SINCE THE ORDER DATE. EACH TIME SHE STRAIGHT OUT LIES AND TELLS ME THE SAME THING VERBATIM, "I'M SORRY FOR THE DELAY. YOUR ORDER IS PROCESSING AND WILL BE DELIVERED TO YOU IN A WEEK OR TWO." EVEN MORE INSULTING, HER WEBSITE DETAILS HER INCREDIBLE SUMMER OF "SPENDING TIME BY THE POOL AND SLEEPING ALOT". PERHAPS IF SHE DEDICATED HERSELF MORE TO ACTUALLY PROCESSING ORDERS, SHE WOULD GET THEM OUT IN A TIMELY MANNER.Desired Settlement: I WANT MY PORTRAITS WITHIN 48 HOURS. I DO NOT AND WILL NOT EVER DO ANY BUSINESS WITH [redacted] OR CREATIVE PORTRAITS.

Business

Response:

Regarding complaint from Tonya Copeland.