Martino's Master Drycleaner

The owner of the business contacted this customer.  Through their conversation a resolution has been reached that satisfies both the customer and the business.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have received a prompt and agreeable response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The owner was apologetic and eager to rectify my complaint.
Regards,
 
[redacted]

First we would like to apologize for the delay of the tailoring service from our store.  Martino's did attempt to contact the customer twice as there was a question on the placement of one of the patches.  Unfortunately, we did not get a response from the customer so the coat was left to...

the side with all the patches completed except for the patch in question.  When the customer arrived at the location to speak with the manager he requested to pick up the coat without the patches on it.  Once he saw that all the other patches were sewn on the coat he expressed that he was not going to pay for the work no matter what the outcome was and later stated just to bill him which is not something we do without a credit card on file.  After that he expressed that he wanted the patches removed while he waited in the lobby area.  Unfortunately due to the high demand of tailoring my tailor was not able to do it at the exact moment and the customer was told the coat would be ready the following day to be picked up at no charge. The customer was contacted as soon as the patches were removed, as the customer had stated he wanted to bring the coat to another establishment, and that the coat was ready to be picked up.

This customer dropped off a rug for cleaning in 2015.  She was reminded for over a year that the rug was still here and needed to be paid for and picked up.  When a service is provided payment is expected.  Yesterday when the customer stated they did not want the rug I...

did offer to put a 20% discount on the total.  The customer is stating they were quoted $50 to have it sent to our rug specialist and I am willing to honor the misquote and put the price of the rug cleaning down to the original quote of $50.00, but we would like their rug picked up within 30 days.

Review: A coat was sent for dry cleaning and came back ruined. I contacted the company and they said to send it back in and they would look at. They cleaned it AGAIN and sent it back to me. I called again and the manager said to send it back and they would look at it. Sent it back they pressed it (which the instruction clearly state NOT to do) and sent it back to me. The label has specific cleaning instructions which obviously were not followed. The coat had been previously cleaned, by another provider, with no ill effects. The coat is not wearable as the fabric has separated from the lining and is hanging loose in folds over the entire garment. The manager gave me the reason of solvents they use can have these results. I feel I should be compensated for the cost of purchasing a new coat.Desired Settlement: The coat itself is not replaceable but I feel some sort of compensation would be in order for the purchase of another coat.

Business

Response:

The owner of the business contacted this customer. Through their conversation a resolution has been reached that satisfies both the customer and the business.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have received a prompt and agreeable response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The owner was apologetic and eager to rectify my complaint.

Regards,