Martin's Fantasy Island Reviews (2)
Martin's Fantasy Island Rating
Address: 2400 Grand Island Boulevard, Grand Island, New York, United States, 14072
Phone: |
Show more...
|
Add contact information for Martin's Fantasy Island
Add new contacts
Address: 2400 Grand Island Boulevard, Grand Island, New York, United States, 14072
Phone: |
Show more...
|
Add contact information for Martin's Fantasy Island
In response to Ms. [redacted]'s Guest Report, it was given to the owner, who discussed it with the Rides Supervisor and the Ride Operator involved. The child in question was asked if he was sure he wanted to go on the ride and hereplied that he did. When he started yelling to stop the ride, the...
operator did. This is a big ride, and does not stop on a dime. It takes time to slow down and come to complete stop. He was let off as soon as it was safe to do so when the ride came to a complete stop. The parent was contacted in a timely fashion and everything explained to her. As far as customer service issues, we told her that we would be speaking with everyone involvedto make sure that they are treating all Guests with professionalism and respect. All the proper protocols were followed in regards to this ride. Sincerely Len S[redacted] Martin's Fantasy Island 2400 GRAND ISLAND BLVD. 716-773-7591GRAND ISLAND, N.Y. 14072-3198 FAX 716-773-7043
Hi [redacted], We have issued a $30 refund check to Mr. [redacted]. I hope this satisfactorily resolves this matter. Thank you! -Chris