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Martin's Food Markets

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Martin's Food Markets Reviews (4)

Unable to login to Martins on-line account
I have been unable to login to my Martins on-line account for several weeks. I have reported the issue numerous times and been told IT is working the issue as a maintenance problem with the website. Cannot down e-coupons, monitor the status of my account or take advantage of specials only offered on-line. I have lost 100's of points that make going to Martins a desirable location for my food shopping.

Review: My daughter went to Martin's in Williamsburg, VA on Sunday April 19th to purchase her groceries. She is a student at [redacted], and cooks her own food due to gluten and health issues. She swiped her credit/debit card and the computer indicated that transaction was unavailable. She tried again, and same response. Fearful that someone had stolen her card and wiped out her account, she checked her balance on line. The $100.61 transaction was deducted from her account twice, even though the computer indicated the transaction was unavailable. She went to an ATM, withdrew cash and paid her groceries. She went to the store the next day and filed a report. She learned that this had happened to many people, and it should be resolved shortly. After over two weeks, nothing has been resolved, we have had to go to our bank and file a dispute on the charges. We have spoken with the district manager, who indicated the problem was with their third party credit card processor ( not our issue) and that the money was refunded to the parent bank on Thursday or Friday April 23 or 24, and should end up back in her account by April 29. It never happened. Martin's still claims the problem is with their third party vendor, and they are waiting for it to be fixed. It's now over two weeks, and nothing has happened. I called the store, and the manager claimed no knowledge of this, yet when pressed, they asked my daughter to come in and get the cash. That would really screw things up, with our bank now having to dispute the charge. I feel real bad for the person that can't pay their rent or bills because of this flawed system.Desired Settlement: Martins needs to redeposit the money into my daughters account immediately.

Business

Response:

We apologize that the customer was double billed due to a systems issue with our credit card processing company, [redacted], who has since reached out to the customer and assured him that this issue is being resolved expeditiously.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Three weeks. It took three weeks for Martin's to move and get their third party to credit my daughters account for their error. They continued to try to claim that it was the responsibility of the third party. We did not shop at the third party retail outlet. we shopped at Martins, and they should not be permitted to hold a customers money for that length of time. We will not shop at Martin's in the future, or it's affiliated ahold stores. Customers beware of shopping at this store.

Regards,

Review: I was at the rising sun martins earlier this week to buy steaks and they were supposedly on sale buy one get one free. I purchased some and later today when I went to marinate them I found that about 1/4 of the steak was fat. They left it right on the bottom in areas that couldnt be seen from the packaging. It was clearly left there to cost more and not for flavor. Some areas were almost an inch thick of fat and I am disgusted with this kind of practice to get more money from people.Desired Settlement: I either want a partial refund for the 1/2 lb of fat that was on these two 1lb steaks or a replacement package of steaks. I can send pictures of this fat if you would like to see how this was done

Business

Response:

Store managment team has contacted the customer and resolved the issue.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: The advertisement read giant [redacted] turkey $00.49/lb, with bonus card and$25.00 purchase, not including price of the turkey. My purchase included beer, cashier stated beer purchase does not qualify . Therefore I did not qualify for turkey. No where in the advertisement did it state excludes alcohol.Desired Settlement: Honor the advertisement.

Business

Response:

I called and spoke to the customer. The stores did have signage up in the meat department (near the turkey displays) with the exceptions to the $25 purchase. I apologized to the customer for the confusion and offered her a $10 gift card for the confusion. She will pick the gift card up Friday 11/21/14 from the [redacted] store. She was happy with this resolution.

Thank you,

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Description: Grocers - Retail, Supermarkets and Other Grocery (except Convenience) Stores (NAICS: 445110)

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www.martinsfoods.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Martin's Food Markets, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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