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Martin's Oil & Gas Reviews (1)

Quoted 3$/gallon for propane, then told it was 6$/gallon because haven't filled in 4 years.I bought my house in May 2009 and it came with the pool and infrastructure in place, including a heater with propane tank. I had the propane tank filled 4 years ago but rarely use it. Called on 5/28 to have it filled again and was quoted $150 for 50 gallons ($3/gallon). This morning (5/29) I received a phone call from [redacted]'s that the price would be $6 per gallon because I hadn't filled it in 4 years. Is this even legal business practice? He said they own the equipment and would be coming to remove it if I didn't like the price. Desired SettlementI would like them to honor the market price and not blatantly rip me off. Business' Initial Response [redacted] told you he wants our company to "honor the market price and not blatantly rip him off"? [redacted] apparently does not understand that LP prices are determined by individual companies, and that the prices are based on factors such as quantity per delivery, quantity consumed per year, etc. [redacted] did initially give him a price of $3.00, which was in line for a heavy-use pool account. However, he checked [redacted]'s account when he returned to the office and saw that [redacted]'s usage was much, much less than normal for that kind of account. In fact, [redacted] had only ONE propane delivery of 66.2 gallons back in 2009!! That makes his annual consumption LESS than a typical residential cooking account, which is usually the highest price level because it is the least consumption. Added to this is the fact that [redacted] requested only 50 gallons for the 100 gallon tank. Running a large, diesel delivery truck is not cheap, yet [redacted] expected us to deliver a less-than-full delivery WHILE giving him a severely discounted price for his abnormally low usage, which would not be fair to our other customers and not be a sound business practice. How would it be fair if we gave [redacted] the same price per gallon as a customer who goes through hundreds gallons a year when he has only averaged 16.55 gallons per year?? Not only has the price of propane gone up since [redacted]'s last delivery back in 2009, but considering he used only 66.2 gallons in FOUR YEARS, $6.00 is a very fair price under those circumstances. At an estimated annual consumption of 16.55 gallons a year, some companies charge OVER $7 a gallon. We did not "rip [redacted] off" because there was no transaction. [redacted] is not under contract with our company, thus he can simply employ the services of another propane company. However, unless his consumption increases to what is considered normal for a pool heater account, he is likely to run into the same situation when the new company finds out his consumption is infinitesimal and sporadic, at best. To summarize: Despite his claim, we did indeed give [redacted] the "market price" based on his ACTUAL propane consumption. We did not "rip him off" because he did not pay us for a delivery that did not happen, and he is free to request the services of another propane supplier because no contract exists between him and our company. It is unrealistic for [redacted] to expect us to charge him the same price as customers who use hundreds of gallons of propane seasonally per year when his actual consumption averages less than twenty gallons per year.

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Description: Oils-Fuel

Address: 423 W Broadway # 304, South Boston, Massachusetts, United States, 02127


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