The complaint made was not made by a tenant on the lease agreement. The actual tenant had thirty days to dispute any item they may have questioned in writing and did not take this step. We did however after the initial call address the issue within one hour of the call. We have already emailed as...
well as mailed a certified letter with the dated invoice for the charge in question. This was sent to the l tenant listed on the lease agreement. APM Clemson has attached all of the documentation regarding this complaint.
Please be advised that the attachments are the same ones that were sent previously to the Revdex.com and the tenants father and previous complaint about this same issue with the Revdex.com. The account and all forms that were sent within the thirty days were emailed and sent certified mail, along with the dated copy of the checks that were mailed within the 30 day time frame. We still have not received the tenants written dispute per the documentation that was originally sent , and we as a courtesy discussed this over the phone.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The Law is under South Carolina Code of Laws Title 27 Chapter 40 Article 3 Sect 27-40-410. Here is a link:http://www.scstatehouse.gov/code/t27c040.phpIt is important to note that the initial message they sent saying the attached files were what were sent to me within 30 days is a lie. I have already submitted to you exactly what I received in the mail from them. **They did not send me anything else until they were contacted.** In the next message they too admit to this, through their statement "We cannot explain why the system error occurred that inadvertently caused the charge to not be described in the letter." I was never informed of why the money was taken out until I noticed the missing $30.00. They are now claiming to have taken the money for a refrigerator that was "unclean", This appliance was cleaned with bleach the night before I moved out. I know for a fact it was clean, I did this myself, however that is beside the point. They failed to refund me the money that my itemized invoice said they owed me, and now, almost two months after my moving out they are claiming damages. Again this is against South Carolina Code of Laws Title 27 Chapter 40 Article 3 Sect 27-40-410 and they therefore owe myself to $30.00 which they are failing to provide me.
Regards,
K[redacted] P[redacted]
The complaint made was not made by a tenant on the lease agreement. The actual tenant had thirty days to dispute any item they may have questioned in writing and did not take this step. We did however after the initial call address the issue within one hour of the call. We have already emailed as...
well as mailed a certified letter with the dated invoice for the charge in question. This was sent to the l tenant listed on the lease agreement. APM Clemson has attached all of the documentation regarding this complaint.
Please be advised that the attachments are the same ones that were sent previously to the Revdex.com and the tenants father and previous complaint about this same issue with the Revdex.com. The account and all forms that were sent within the thirty days were emailed and sent certified mail, along with the dated copy of the checks that were mailed within the 30 day time frame. We still have not received the tenants written dispute per the documentation that was originally sent , and we as a courtesy discussed this over the phone.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The Law is under South Carolina Code of Laws Title 27 Chapter 40 Article 3 Sect 27-40-410. Here is a link:http://www.scstatehouse.gov/code/t27c040.phpIt is important to note that the initial message they sent saying the attached files were what were sent to me within 30 days is a lie. I have already submitted to you exactly what I received in the mail from them. **They did not send me anything else until they were contacted.** In the next message they too admit to this, through their statement "We cannot explain why the system error occurred that inadvertently caused the charge to not be described in the letter." I was never informed of why the money was taken out until I noticed the missing $30.00. They are now claiming to have taken the money for a refrigerator that was "unclean", This appliance was cleaned with bleach the night before I moved out. I know for a fact it was clean, I did this myself, however that is beside the point. They failed to refund me the money that my itemized invoice said they owed me, and now, almost two months after my moving out they are claiming damages. Again this is against South Carolina Code of Laws Title 27 Chapter 40 Article 3 Sect 27-40-410 and they therefore owe myself to $30.00 which they are failing to provide me.
Regards,
K[redacted] P[redacted]