Sign in

Martinsville Travel, Inc.

Sharing is caring! Have something to share about Martinsville Travel, Inc.? Use RevDex to write a review
Reviews Martinsville Travel, Inc.

Martinsville Travel, Inc. Reviews (2)

Initial Business Response /* (1000, 5, 2015/01/29) */
We are in receipt of Revdex.com case #XXXXXXXXAlthough we don't agree with the complainants details we do empathize with herUnfortunately, there wasn't anyway to foresee the problemThere was a plumbing leak from the second floor unit above this
unit which resulted in significant damage to their unit and the displacement of her and her roommates for a periodThe unit was still habitable, but they chose to leave the unit
This facility is a Homeowners Association and the units are individually ownedAs such, management does not have immediate access to all unitsWe promptly made an assessment of the damage, and remedied the issue in as timely a manner as possibleThe complainant freely admits we offered them alternative housing and made a rent concession for the time they were out of the unit
There wasn't ANY mold involved with this issue
Unfortunately, rodents are a a fact of life in the valleyThe property has regular pest control and when we are made aware of pest issues, extra efforts are immediately made to address them
All repairs were performed professionally and to the highest standardsWe don't know what she is referring to when she speaks about a 'patch job'She readily admits that after repairs were made "it looked like nothing had happened"
There was another unfortunate ceiling collapse (in a different room of their unit) caused by a roof leak after the original plumbing leak
These issues were not connect in any way (except they both occurred in their unit) and occurred half way into their one year leaseUp to that point she was a happy tenant
We regret these issues occurred at allWe want happy, long term tenants that will brag about the service they receive and recommend us to anyone they know that needs a rental referral
On the rare occasion that a vehicle is towed, it only occurs within the State of California laws that allow towingWhen applicable proper notice is given
We have been in business since the 1960's and we don't want any of our tenants to go through things like thisWe didn't do anything wrong and although she may have had other ideas as to how things should have played out, we did the best we could for all involvedThe complainant states "I know I won't receive any settlement", she has not asked for anythingWe don't feel she is due any monetary settlement as no one associated with this issue did anything wrong
Sincerely,
** ***
Residential Division Manager
The owner of he property had to pay for all of the damages etcand now has a Revdex.com complaint
The complainant is

My husband and I had a negative experience with the Operations Manager. I have never spoken with the representative of a company who did not care whether or not you returned to their business. We had an issue with my husband's car. He allowed them to flush the radiator and experienced a leak after it was flushed. He could smell antifreeze and took the car back to them the same day. They told him that they had spilled antifreeze on the car while they performed the service. He continued to smell antifreeze for months after and they only reason the car continued to function was because he still took it to them for regular service where they would replace the fluid. He eventually had to replace the radiator almost two years later. We waited too long to resolve this issue and I understand that it is now difficult to prove that they were negligent with anything.

I would like to comment on the conversation with the General Manager, Robert, who asked us to send receipts for the new radiator to later offer no resolution because of the time period. Our entire conversation lasted about 12 minutes before he told me that he was too busy to continue speaking with me and he hung up the phone while I was still speaking. Wow! That's a first for me. I can write a long comment about our conversation but these are the things that were the most shocking. Robert did not care that we had been long-time customers there who had spent alot of money on car services. Robert in no way tried to keep our business, mentioning the 30 million cars that Jiffy Lube services. I guess losing our one would not matter. Robert thought his time was more important than mine and hung up on me. I too was at work while speaking to him. I was not disrespectful to him nor did I use inappropriate language while speaking with him.

This is the problem when you deal with big businesses. This is a lesson to us all to support local businesses who are more willing to help you resolve an issue and most importantly keep your business. We will not be giving another penny to any Jiffy Lube. I can certainly get over not getting any money back for the repairs we had to pay for, but it's definitely not okay to treat people as if their business doesn't matter because you'll have millions of others that'll make up for that.

Check fields!

Write a review of Martinsville Travel, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Martinsville Travel, Inc. Rating

Overall satisfaction rating

Add contact information for Martinsville Travel, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated