[redacted] 12:PM (hours ago) Sussman [redacted] has still not resolved the complaint: they have not resolved the issue with the broken key and they have not provided any restitution for the $1,my mother paid that was in excess of the original deal I last left a message for the contact person at Sussman last Thursday 10/and have not had a response
Dear [redacted] , My name is Gina K***, I work at Sussman Corporate in [redacted] , PAI handle all of the customer complaints for the companyI will speak with Jim J [redacted] , the GM of the [redacted] dealership, about your complaints and get back to you shortlyIf you need to contact me directly, my number is ###-###-####, ext or my email is gk***@sussmanauto.com.Thanks
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Business has made no attempt to contact me or email me and neither the complaint is resolved yetI just want to reject the response as day window is nearingI would notify Revdex.com if Sussman Auto takes any action in next 1-days Regards, [redacted] ***
[redacted] - My name is Gina K***, I work at Sussman CorporateI would love to help you with this situation, but need a little more infoWas this something you purchased when you bought your car? And if so, what type of car did you purchase, when did you make the purchase and which of our dealerships did you go?ThanksOnce I get that info, I can start to look into your refundGina K***
Dear [redacted] ***, I apologize in the delay of getting in touch with youMy name is Gina K***, I work at Sussman Corporate A copy of the complaint was also mailed to our store and the GM, Jim J [redacted] , received it I spoke to him yesterday about your complaint He was working on a response and was going to email it in, but I guess he has not finished it yet I can tell you what I know Sussman Auto can not give back your taxes, that is something you have to request from the state of PAWe paid the taxes for you when you purchased warranty, and we can not refund themI was told there is a form you need to fill out and send to the state along with your refund receipt to get the money backI will look into this further for you and get the forms you needIf you need to speak to me directly, please call me at ###-###-####, ext ***Or email me at [redacted] Thanks, and I'll follow up with you asap
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
[redacted] 12:PM (hours ago) Sussman [redacted] has still not resolved the complaint: they have not resolved the issue with the broken key and they have not provided any restitution for the $1,my mother paid that was in excess of the original deal I last left a message for the contact person at Sussman last Thursday 10/and have not had a response
Dear [redacted] , My name is Gina K***, I work at Sussman Corporate in [redacted] , PAI handle all of the customer complaints for the companyI will speak with Jim J [redacted] , the GM of the [redacted] dealership, about your complaints and get back to you shortlyIf you need to contact me directly, my number is ###-###-####, ext or my email is gk***@sussmanauto.com.Thanks
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Business has made no attempt to contact me or email me and neither the complaint is resolved yetI just want to reject the response as day window is nearingI would notify Revdex.com if Sussman Auto takes any action in next 1-days Regards, [redacted] ***
[redacted] - My name is Gina K***, I work at Sussman CorporateI would love to help you with this situation, but need a little more infoWas this something you purchased when you bought your car? And if so, what type of car did you purchase, when did you make the purchase and which of our dealerships did you go?ThanksOnce I get that info, I can start to look into your refundGina K***
Dear [redacted] ***, I apologize in the delay of getting in touch with youMy name is Gina K***, I work at Sussman Corporate A copy of the complaint was also mailed to our store and the GM, Jim J [redacted] , received it I spoke to him yesterday about your complaint He was working on a response and was going to email it in, but I guess he has not finished it yet I can tell you what I know Sussman Auto can not give back your taxes, that is something you have to request from the state of PAWe paid the taxes for you when you purchased warranty, and we can not refund themI was told there is a form you need to fill out and send to the state along with your refund receipt to get the money backI will look into this further for you and get the forms you needIf you need to speak to me directly, please call me at ###-###-####, ext ***Or email me at [redacted] Thanks, and I'll follow up with you asap
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]