Marty's Camera Repair

Please see attached:
We apologize for the inconvenience as a result in defective parts. Marty's Camera repair strives for fast and effective repairs with all our customers. [redacted] came...

in to get her camera repair, it was a small point and shoot camera worth about $180.00 retail value. The camera had a damaged lens, so it needed to be replaced with a new one. Once we were given the okay to begin the repair, we ordered the part. It took about 7-10 days until we received the part. Once we got the lens in we began the repair however the camera was not accepting the new lens. Our assumption was the lens was defective, so we proceeded to contact the manufacture with another lens. When we spoke to the company rep, they first advised us that these problems were extremely common in Nikon point and shoot cameras. They said they would send us out another part, however since the customer dropped the camera, there could be another issue as a result of the impact that could result in the lens not being accepted by the camera. We had to pay for another lens, taking a chance and hoping this one would work. We waited over 2 weeks from the manufacture to get this part. Once we finally got it in, we began the repair, and once again the camera was still not functioning. After a failing repair the 2nd time, it was to our best knowledge that other parts in this camera were damaged from the impact. Since the customer waited over a month to get this, we told her we would replace the entire camera for her and provide her with a brand new model from the company. It was not in our control when the parts would arrive, we tried our best to fix it for her within 7-10 days which is the average time for a repair. In total our company lost $160.00 for this repair. Thirty dollars each for the lenses the manufacture sent us and $100.00 to replace the camera. If we would, we would have had it ready for her within a week. Sometimes the manufactures fail to do t heir part and as a result we are to blame since it is our shop. We once again apologize for the delay in your repair. We also stopped doing business with that manufacture as a result of their negligence.