Marty's Furniture

Hello, This was the first time this vehicle was in our facility. We performed a value service oil change. At this point we do not know if the vehicle has an oil consumption issue or not. The vehicle must be serviced and tagged then ran for 1500 miles then checked. The vehicle has low oil...

indicators that will let you know when you get down 1qt of oil so I don’t understand how the customer added so much. Did he check the oil level correctly? We have no history at all on this vehicle, so I cannot advise correctly. First issue is the ac charge- we do not touch the ac system at all during a basic value service oil change. In order for BMW to inspect other system on a vehicle it must be stated by the customer.Second issue with the sunroof- we perform a courtesy car wash and vacuum the floors. We do not wipe down or touch the interior. Thank you,

Revdex.com:At this time, I have not been contacted by BMW of Manhattan, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 1. On the oil consumption I agree and I have tested the car prior the car was running about a quart of oil every 1500 miles or once a month. Which to me was acceptable under the vehicles consumption criteria. Why is it that I develop a leak after a service visit with your service department. I have since looked at the engine and did indeed find a leak but cannot locate it. I had this car parked in a driveway for months without a drip of oil. After my last oil change through your department I started to develop a drip of oil.2. I am convinced that the vehicles refrigerant was drained even if by accident. Car was leak tested and found no leaks in system. The ax was charged and has yet to have a issue. Why is it then that my aAC was returned half full of refrigerant when I used the AC the day before and it worked perfect. I am not making things up here I don't want things for free this is just ridiculous. I am not an it I work in this field as well.3. Your service rep admitted that day that they may have touched it during the routine cleaning by accident. I showed him the sunroof before. He admitted that it indeed was not opened during initial check in. i honestly have never complained about service but again I feel like your responding to my concerns without having complete knowledge of what went on. I pride myself in offering the best service possible to my customers and in being 100 percent honest. I do not want to make a big deal but again I feel like the service I received there behind the counters was concerning especially for the BMW brand. thank you for taking the time to read this
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]