Marv's Plumbing & Heating

After almost two months of trying to get a part replacement I have made an appointment with another plumberThey treat their customers poorly! We used Marv's for a home sale inspection, they were on the list and since we are new the area it seemed using their services would be fineAlso our realtor said she like working with them ( What a Hack)They did the inspection and it was determined that I would pay for some work and the seller would pay as wellThey came in and did the work except for one part, it was on back orderWe closed and then we moved in, one month later I called Marv's to find out if the part had arrived for replacementThe receptionist said that part was in and we made an appointmentI got time off form work and arrived home to then waitThe plumber was late and I was about to call when my cell rang, it was the plumber from Marv"s who said, " they were sent the wrong part"Ok so we rescheduledTwo weeks later, I called and they new receptionist was unprepared to help me in any wayShe then had to call the plumber Chris who then had to explain to her the situationWhat a mess! We made an appointment for a week an half out, for the install of the partI then called the day before to make sure the appointment was still onI was told, yes it isThen on the day of the install appointment I was called and told the part was not shipped to the right customer!!!!! are you kidding! I was told that they would have to reorder it form the vender and it might be in tomorrow and the appointment will have to be rescheduled to next weekI told the person on the phone that I had already taken the later part of the day off from work! I have to work as wellI was then told by the guy on the phone, who by the way know nothing, was unhelpful, had no service skills and very willing to blame this on the vender, and not take any responsibility to their bad customer service, he said well we have to see what the vender can do and this part is not located in the local box storesI basically said, it gets fixed tomorrow or I get a refundI am not sure he understood that I may be fighting with these guys for a refund, they seemed to be the type to not do that I would not use their services for anything, they are not very professional and cant handle situations like mine in a professional mannerThey do not call you and cant keep track of incoming stock ordersthere are other plumbers in town I suggest use them first