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Marvel Building & Masonry Supply Inc.

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Marvel Building & Masonry Supply Inc. Reviews (3)

Ms. [redacted],

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This original document was unfortunately emailed to our former Operations Manager who had left the company some 6 months before.   [redacted] brought it to my attention on May 1.

 

As the complaint reads, Marvel did indeed drop the ball on the order that was scheduled for delivery on November 27th, 2013, the day before Thanksgiving.   When our store manager was made aware of the problem, he contacted the customer, refunded the delivery charge, and delivered, without charge, on the following Monday, December 2, the materials the customer wanted.   The materials delivered were a more expensive paver that the customer initially thought they had ordered, that we charged at the original lower price.

 

I believe that in spite of the initial mistakes, Marvel did indeed satisfy the customer.

 

Thank you for your consideration in this matter.

 

Earning Trust, Building Relationships

Operations Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I contacted the customer on Friday 7/17/15 and refunded the delivery charge as requested by the customer.   I offered to pick up and refund the whole purchase if that is what was needed.   Our customer agreed that the refund of the delivery charge would be sufficient in this instance....

 As there was a misunderstanding concerning delivery expectations, I have communicated to all parties involved at our store the proper procedure of explaining the limitations of delivery equipment access due to size and function, and to verify without doubt what can be expected with deliveries and to get sign off from the customer in agreement.

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Address: 1113 S. Country Club Drive, Mesa, Arizona, United States, 85210

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