We apologize to the customer for the very delayed...
response to his refund requests and lack of communication with him. As of this date we have already refunded him for the two order numbers mentioned.. For Order number [redacted], he was refunded last July 31 for the full amount of $25.84 and for Order number [redacted] for the amount of $46.84. We have also sent him his replacement frames on August 15, 2014 with the USPS tracking number [redacted] but as of today, USPS has not updated the status to day if it has been delivered or not. Last location was that its already in Boston, MA and is out for delivery last Aug. 21, 2014.
As a company, we know how important satisfaction is to our customers and we are sorry that Mr. [redacted] did not have a good experience with us. We have tried our best on our end to make sure he got his refund and his replacement frame. We are hoping that Mr. [redacted] would still continue to be our customer in the future.
We apologize for the service the customer has received from us. The timeframe our customer service team would give to the customers are just estimates and based on the reports they would get. We apologize for any miscommunication or wrong information provided. We understand...
the customer's frustration and we would be happy to give her request for expedited shipping and refund her shipping fee. According to our recent updates, the order will be ready for shipping at the end of this week, Saturday at the latest and we will ship it out to her right away and upgrade her shipping.
We try our best to make sure that the customers get their orders on time and that they be provided with accurate information. It seems she did not receive such service and we will do our best to make sure she get her order as soon as possible with due notice. We believe that customers should get the best service as much as possible and the best quality products. Their satisfaction is our main priority.
I dont want nor do I accept their apology! Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed
Regards,
We apologize to the customer for the very delayed...
response to his refund requests and lack of communication with him. As of this date we have already refunded him for the two order numbers mentioned.. For Order number [redacted], he was refunded last July 31 for the full amount of $25.84 and for Order number [redacted] for the amount of $46.84. We have also sent him his replacement frames on August 15, 2014 with the USPS tracking number [redacted] but as of today, USPS has not updated the status to day if it has been delivered or not. Last location was that its already in Boston, MA and is out for delivery last Aug. 21, 2014.
As a company, we know how important satisfaction is to our customers and we are sorry that Mr. [redacted] did not have a good experience with us. We have tried our best on our end to make sure he got his refund and his replacement frame. We are hoping that Mr. [redacted] would still continue to be our customer in the future.
We apologize for the service the customer has received from us. The timeframe our customer service team would give to the customers are just estimates and based on the reports they would get. We apologize for any miscommunication or wrong information provided. We understand...
the customer's frustration and we would be happy to give her request for expedited shipping and refund her shipping fee. According to our recent updates, the order will be ready for shipping at the end of this week, Saturday at the latest and we will ship it out to her right away and upgrade her shipping.
We try our best to make sure that the customers get their orders on time and that they be provided with accurate information. It seems she did not receive such service and we will do our best to make sure she get her order as soon as possible with due notice. We believe that customers should get the best service as much as possible and the best quality products. Their satisfaction is our main priority.
I dont want nor do I accept their apology! Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed
Regards,