Hello,We are in receipt of email regarding Case # [redacted] [redacted] Police Department contacted Bee Line Transport, Incon the morning of May 18, to respond to the [redacted] parking lot at [redacted] ( [redacted] **) for an illegally parked vehicle Upon arrival, an officer with [redacted] Police Department advised our driver of which vehicle was in violation and requested it to be impounded.Our driver loaded the vehicle, a Mini Cooper, (VA) [redacted] , VIN: [redacted] and transported it to our secure storage facility at [redacted] ***, [redacted] *** At 12:26pm, May 18, 2015, [redacted] came to our office and paid the impound fee and retrieved her vehicle.This was not a tow, but an impound We did not have a key In this situation, we must use special equipment to ensure no damage is done to the vehicle In Virginia, impound rates are set by the state A daytime, weekday impound is up to $ As this impound was at [redacted] , we charge only $90.00.A refund will not be issued.Please let us know if you have any questions.Best Regards, [redacted] ***
Your vehicle was towed by the Lynchburg Police Department because it was involved in an accident and had to be removed from the roadwayThey can not wait on a company from [redacted] to tow the vehicle due to the road hazard the accident causedIf you had collision insurance on your vehicle, they would have covered all accident charges and storage feesAlso, you always have the option to contact any local towing company in the area of your choiceThe accident rates are standard rates and are similar to all other companies in Central VirginiaInsurance companies pay the fees on a daily basis and never have any issuesOur company does not take advantage of citizens in the area but we do charge standard rates and if you do not have insurance, it is the vehicle owner's responsibilityWe apologize for any inconveniences that were caused by the accident, but we have to be paid for services rendered and can not change our standard rates based on whether or not a vehicle owner has collision insurance
Hello,I haven’t responded because my email has been down and this message is the first one I have received stating that the owner would fix the Jack on the trailer. I would appreciate that very much if the offer still stands. I feel this would fix some of the issue I had with the company although I still have a dent in my fender.Thank You, [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There are a couple of LIES with the statementFirst the vehicle may have been seen there for three weeks on and Off, occasionally, or maybe everyday because my sons girlfriend lived there but it certainly was not abandoned as they suggestThe tag and insurance are current and registered in [redacted] Seems to me $is way excessive to run a tag number and to say it didn't turn up anything is an outright lieThese people are well known for this scam in this town of college kids to generate revenue(Read their business reviews online) There was not a " No Parking" sign anywhere in the area nor was it parked in space of another resident as they claim which is another lieI will consider a partial refund of the rediculous charges of which I was NEVER notified or consented to or we can go through the court system and I will request a full investigation in Beelines business practices and feesI will do whatever it takes to expose this scam, these crooked business practices and excessive feesThis is no different than thieves stealing money from these kids except in my case, Beeline had no reason to tow this car other than stalking and assumptions the car was abandonedIf the complex didn't allow visitors, it should be as so posted Regards, [redacted]
As we were contacted by State Police, we are required to take action at their request We do not patrol the roads looking for vehicles to pickup No monies will be refunded.Best Regards,Kevin JonesBee Line Transport, Inc
Hello,We are in receipt of email regarding Case # [redacted] [redacted] Police Department contacted Bee Line Transport, Incon the morning of May 18, to respond to the [redacted] parking lot at [redacted] ( [redacted] **) for an illegally parked vehicle Upon arrival, an officer with [redacted] Police Department advised our driver of which vehicle was in violation and requested it to be impounded.Our driver loaded the vehicle, a Mini Cooper, (VA) [redacted] , VIN: [redacted] and transported it to our secure storage facility at [redacted] ***, [redacted] *** At 12:26pm, May 18, 2015, [redacted] came to our office and paid the impound fee and retrieved her vehicle.This was not a tow, but an impound We did not have a key In this situation, we must use special equipment to ensure no damage is done to the vehicle In Virginia, impound rates are set by the state A daytime, weekday impound is up to $ As this impound was at [redacted] , we charge only $90.00.A refund will not be issued.Please let us know if you have any questions.Best Regards, [redacted] ***
Your vehicle was towed by the Lynchburg Police Department because it was involved in an accident and had to be removed from the roadwayThey can not wait on a company from [redacted] to tow the vehicle due to the road hazard the accident causedIf you had collision insurance on your vehicle, they would have covered all accident charges and storage feesAlso, you always have the option to contact any local towing company in the area of your choiceThe accident rates are standard rates and are similar to all other companies in Central VirginiaInsurance companies pay the fees on a daily basis and never have any issuesOur company does not take advantage of citizens in the area but we do charge standard rates and if you do not have insurance, it is the vehicle owner's responsibilityWe apologize for any inconveniences that were caused by the accident, but we have to be paid for services rendered and can not change our standard rates based on whether or not a vehicle owner has collision insurance
Hello,I haven’t responded because my email has been down and this message is the first one I have received stating that the owner would fix the Jack on the trailer. I would appreciate that very much if the offer still stands. I feel this would fix some of the issue I had with the company although I still have a dent in my fender.Thank You, [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There are a couple of LIES with the statementFirst the vehicle may have been seen there for three weeks on and Off, occasionally, or maybe everyday because my sons girlfriend lived there but it certainly was not abandoned as they suggestThe tag and insurance are current and registered in [redacted] Seems to me $is way excessive to run a tag number and to say it didn't turn up anything is an outright lieThese people are well known for this scam in this town of college kids to generate revenue(Read their business reviews online) There was not a " No Parking" sign anywhere in the area nor was it parked in space of another resident as they claim which is another lieI will consider a partial refund of the rediculous charges of which I was NEVER notified or consented to or we can go through the court system and I will request a full investigation in Beelines business practices and feesI will do whatever it takes to expose this scam, these crooked business practices and excessive feesThis is no different than thieves stealing money from these kids except in my case, Beeline had no reason to tow this car other than stalking and assumptions the car was abandonedIf the complex didn't allow visitors, it should be as so posted Regards, [redacted]
As we were contacted by State Police, we are required to take action at their request We do not patrol the roads looking for vehicles to pickup No monies will be refunded.Best Regards,Kevin JonesBee Line Transport, Inc