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Just spoke with *** *** about this complaint We had already talked about this and the cost was reduced to his satisfaction *** ***

I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand you have a job to do but my complaint was that you damaged my property. You should take responsibilty and fix what you broke. So I hope in the future when someone uses your company to tow their vehicle that they know when you damage property you will not fix it. It's bad for business. You can see my jack stand in the picture I have pictures of when I picked it up and my jack stand was not with the trailer as well as my fender was bent. If we cannot resolve the issue this way I will proceed to speak with an attorney, it would be worth the money to see what the courts would have to say about it
Regards,*** ***

Owner called and said he offered to fix the jack even though it is not requiredThey are not responsible for the damageThe State Trooper said it had to be towed and they towedNo refund will be given

Bee Line Transport, Incpulls DMV transcript records on vehicles that are at our facility for four days in order to obtain the vehicle owner's information so we can send certified letters to the registered owner and a lien holder if applicableThe only information we are able to obtain is the
registered owner's name, address, and vehicle informationIf your invoice has been turned over to the collection agency, it is because the vehicle was left abandoned at our facility for days or longer and you were the listed owner of the vehicle according to the DMVLegally, we can only obtain payments from the registered owner so if you are saying that you sold the vehicle three years ago, you need to get a copy of your transcript from the DMV and give that information to the collection agency to remove this debt from your credit reportAnytime you sell a vehicle in the state of Virginia, you need to report it as sold to the DMV in order to prevent situations like this from occurring

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have been driving heavy duty trucks and trailers for more than years and in my experience with my fair share of break downs, I know to get the tires off the road. The trailer was not in the road because I made sure the tires were in the grass. I broke down on Saturday and could not find any where to fix the tire to the trailer until Monday morning, I was not even given the opportunity to get my property. My trailer should have been tagged and I would have had to hours to at least notify someone of the issue or perhaps I could have gotten the wood off myself and had the trailer towed at my leisure. This company not only towed my property but damaged it. I didn't say I needed a full refund but if they could atleast step up to the plate and fix what their company broke it would be greatly appreciated
Regards,*** ***

Bee Line Transport, Incwas contacted by State Police on Saturday, March 26th at 6:50pm to impound (which is different than a tow) a Trailer loaded with wood that was partially in the road.Upon arrival, the trailer was loaded and moved to our secure lot at *** *** *** *** The
State of Virginia does regulate private property impounds, however, this was not a private property impound The rate was set by the amount of work that had to be done to retrieve the trailer and transport to our lot The storage rate is standard for any trailer stored at our property.A refund will not be issued.Best Regards,Kevin Jones

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offerI am displeased with the offer because bee-line never re-towed the truck back to the facility that I wanted to repair my vehicleI was not the individual that told bee-line to take it to there storage lotI understand about the debtHowever had they re-towed it back to where I asked them to tow itI could have satisfied the initial debt
Regards, *** ***

On Monday, August 8th at 3:11pm, Bee Line Transport, Incwas called to respond to a motor vehicle accident at *** *** *** ***We arrived on scene and the vehicle to be towed was a Nissan Pathfinder in which the owner wanted towed to *** *** *** in ***Bee Line's driver
towed the vehicle to that location and the vehicle owner was not presentOur driver asked the owner of *** *** *** if he was going to pay for the accident tow and he stated that "He was not responsible for the charges and the owner would have to pay." The owner called Bee Line asking about the vehicle and she was told what the owner of *** *** *** had statedShe also said that she would meet our driver back at *** *** *** to pay the accident tow billOnce our driver was back at ***, nine miles from our location, the owner called back to Bee Line and stated that she did not have the amount to cover the tow in which she was told the vehicle would be towed back to our storage lotA man did call about the vehicle but it was NOT under his authorization that the vehicle was towed back to Bee LineIt was under the authorization of Bee Line once the owner said she would not be paying for the accident tow chargesThe vehicle was already on Bee Line's storage lot, secured, when the man called with questions about the vehicleThe current invoice consists of flat rate, accident tow and storage chargesAll charges are covered daily by insurance companies but any time there is a vehicle owner with only liability insurance, they are responsible for the accident tow chargesIf the owner would have paid $the day of the accident, no further charges would have been applied and her vehicle would have been towed and dropped off at *** *** ***Therefore, the vehicle will remain at our facility until the 30th day (DMV mandates the time frame) in which we will apply for the title of the vehicleThe vehicle will then be sold and the balance that remains after sale, will be turned over to a collections agency

Hello,We are in receipt of email regarding Case #[redacted].  [redacted] Police Department contacted Bee Line Transport, Inc. on the morning of May 18, 2015 to respond to the [redacted] parking lot at [redacted] ([redacted]) for an illegally parked vehicle.  Upon arrival, an...

officer with [redacted] Police Department advised our driver of which vehicle was in violation and requested it to be impounded.Our driver loaded the vehicle, a 2011 Mini Cooper, (VA) [redacted], VIN: [redacted] and transported it to our secure storage facility at [redacted], [redacted].  At 12:26pm, May 18, 2015, [redacted] came to our office and paid the impound fee and retrieved her vehicle.This was not a tow, but an impound.  We did not have a key.  In this situation, we must use special equipment to ensure no damage is done to the vehicle.  In Virginia, impound rates are set by the state.  A daytime, weekday impound is up to $135.00.  As this impound was at [redacted], we charge only $90.00.A refund will not be issued.Please let us know if you have any questions.Best Regards,[redacted]

Your vehicle was towed by the Lynchburg Police Department because it was involved in an accident and had to be removed from the roadway. They can not wait on a company from [redacted] to tow the vehicle due to the road hazard the accident caused. If you had collision insurance on your vehicle, they...

would have covered all accident charges and storage fees. Also, you always have the option to contact any local towing company in the area of your choice. The accident rates are standard rates and are similar to all other companies in Central Virginia. Insurance companies pay the fees on a daily basis and never have any issues. Our company does not take advantage of citizens in the area but we do charge standard rates and if you do not have insurance, it is the vehicle owner's responsibility. We apologize for any inconveniences that were caused by the accident, but we have to be paid for services rendered and can not change our standard rates based on whether or not a vehicle owner has collision insurance.

Bee Line Transport, Inc. has agreements throughout the [redacted], [redacted] area with management properties to monitor their parking lots.  One such agreement is with [redacted] Properties for their property, [redacted].On Monday, October 26, 2015 at 7:42am, Bee Line Transport, Inc. was called...

by an individual tenant (as allowed by the agreement) to impound a 1998 Toyota Camry, (**) [redacted] which had been parked in Visitor Parking for 3 weeks.  Per the agreement, vehicles can be impounded after being in Visitor Parking for more than 24 hours.As regulated by the Commonwealth of Virginia code 46.2-1233.1, the impound was $135.00 and reported to the locality police.  In accordance with the same code, storage was charged at $55.00 per day after the first 24 hours.  Once a vehicle has been at Bee Line Transport, Inc. for a period of 4 days, records are pulled from the [redacted] Department of Motor Vehicles to find out who the registered owners are as well as if there is any lien on the vehicle.  Once this information is obtained, the registered owners and any lien holder are notified by Certified Mail.  In this instance, there was no record.  Bee Line was unable to notify the registered owner and any lien holder.  The Administrative fee for this process is $175.00.On the afternoon of Tuesday, November 3, 2015 a series of calls placed by Mr. [redacted] to Bee Line Transport, Inc. were received and had to be disconnected due to the extreme foul language and threats made to the two office personnel who answered his phone calls.  While we do strive to answer all questions in a professional manner; we could no longer speak to Mr. [redacted].The following morning, Wednesday, November, 4, 2015, Mr. [redacted] paid for and picked up his vehicle at 8:38am.Best Regards,[redacted]PresidentBee Line Transport, Inc.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   There are a couple of LIES with the statement. First the vehicle may have been seen there for three weeks on and Off, occasionally,  or maybe everyday because my sons girlfriend lived there but it certainly was not abandoned as they suggest. The tag and insurance are current and registered in [redacted]. Seems to me  $175 is way excessive to run a tag number and to say it didn't turn up anything is an outright lie. These people are well known for this scam in this town of college kids to generate revenue. (Read their business reviews online) There was not a " No Parking" sign anywhere in the area nor was it parked in space 38 of another resident as they claim which is another lie. I will consider a partial refund of the rediculous charges of which I was NEVER notified or consented to or we can go through the court system and I will request a full investigation in Beelines business practices and fees. I will do whatever it takes to expose this scam, these crooked business practices and excessive fees. This is no different than thieves stealing money from these kids except in my case, Beeline had no reason to tow this car other than stalking and assumptions the car was abandoned. If the complex didn't allow visitors, it should be as so posted. 
Regards,
[redacted]

As we were contacted by State Police, we are required to take action at their request.  We do not patrol the roads looking for vehicles to pickup.  No monies will be refunded.Best Regards,Kevin JonesBee Line Transport, Inc.

Hello,I haven’t responded because my email has been down and this message is the first one I have received stating that the owner would fix the Jack on the trailer.  I would appreciate that very much if the offer still stands.  I feel this would fix some of the issue I had with the company although I still have a dent in my fender.Thank You,[redacted]